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December 2023 by Cathy Lacey
I ordered my side rails in a weekend, never got an email or response showing an order #by Tuesday and was starting to get worried I was scammed as it’s my first time ordering from this company. Called the company got a robotic voice that didn’t name the company so my fears were worsened, sent an email and got 2 back both saying same thing, when all was said and done by Wednesday I got my order confirmation and by Saturday had my part. Now I can laugh about my suspicious mind. I would order from them again.
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November 2023 by Stephanie Hahn
BUYERS BEWARE. Your warranty for MANY products will not be accepted if bought through this company.
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November 2023 by Stephane Beaudoin
For me it was simple to order, the delivery was bang on. Will I shop there again ? But of corse !
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September 2023 by Jack Fenton
Product was shipped quickly and was received in a couple of days. They priced matched with no hassle or questions
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August 2023 by Joshua Young
I live in rural BC and ordered a Tonneau cover from AutoEq and had it on my door step a couple days later. Was genuinely surprised to see it got here so quickly. It was well packaged and it looks great on my new tundra. Would recommend!
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August 2023 by Brenton Teed
The running boards rusted within a few months. The warranty they claim to have isn't a real thing. I received very slow responses and some forms to fill out and then silence. Their phone number doesn't work and they don't respond to emails.The OEM claims they don't export outside of the US and is passing the OEM warranty back to AutoEq which is a dead end.Summary. There is no warranty on their parts and any claim to such is fraudulent at best.
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August 2023 by Jason Surkan
Awful customer service. Ordered a top end tonneau cover that broke within 1 day of service and they were unresponsive to my emails and calls I now am stuck with the tonneau cover that is broken. Last time I will purchase from this place.
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August 2023 by Ann
Do not buy anything from them! Have been waiting since February for a part.. Nobody answers the phone and they do not respond to emails.. Worst service EVER! They should not be in business. Have taken my money but no part.Have asked for a refund and they will not respond. Buyer beware!
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August 2023 by ChrisTj42
Great communication during the whole buying and shipping process, great team, will do buiness again for sure. Thanks
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July 2023 by Nick Jolliffe
WORST CUSTOMER SERVICE EXPERIENCE-EVER! Buyer Beware!I purchased a Truxedo Roof Rack system for my Ford Maverick. Box 1 of 2 arrived promptly. Box 2 was lost in shipment by FedEx. I understand this wasn’t the company’s fault, however, there is no phone number where a human can be reached, and email response time is laughable. Expect to wait at least a week for any response. Second box arrived over 2 weeks later, damaged and with another persons shipping info attached as well as mine, so obvious a returned product.Almost 2 weeks later, company finally responded and arranged for the return to be shipped back for a full refund. Item was picked up by CanPar, and I have heard nothing from the company despite numerous emails. I now have no product, and I am out almost $1400!I have been more than patient, but this is ridiculous. Buyer beware from this company, they need to seriously re evaluate their customer interactions moving forward. I never write bad reviews, but being out so much money has prompted me to have no other choice.
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July 2023 by Clay W
So far no issues. Order arrived on time and in new condition. Price was the best I could find on this particular product. I forgot to include the promo code on my order and emailed them. They gave me another code for my next order. Communication was excellent. I was a little leary after I ordered and read all the problems. I have to think that Covid caused a lot of issues and they're just trying to get back up and running again. Will order from this company again.
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June 2023 by Nicholas Pappas
I found the lowest price for my Truxedo Lo Pro tonneau cover on AutoEQ. Delivery was exceptional (as advertised within 2 days) and free of charge. Excellent customer service. Would not hesitate to shop here again.
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June 2023 by Simon Liu
Hey google and everyone , this website is fake, I purchased a BAKFLIP MX4 HARD FOLDING TONNEAU COVER - FORD F-150,with my credit card, they emailed me said my shipping address and bill address is not same , they want me buy it again, but I asking them give me my refund first, they emailed me said they did the order refund, also show on the website my account, but I didn’t receive it. I was email to them asking when I will get it , they stop response my emails. I was check there local shop address, it is showing at Ontario, they have lot of bad reviews on google map reviews , the people have same story about did get the refun. I don’t know why google give this website a top recommendation?
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June 2023 by Jean-Marie Houle
A more than satisfied customer. Easy to install with the proper instructions. Looks great. Already had good comments like looking clean and sharp. Will recommend your product to others.
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May 2023 by Pierre-Yves Aubin
DO NOT BUY! Worst experience ever, they take your money and then don't ship your items, and won't reply to any email. I'v sent multiple emails over the last month and they wont answer back for my item that hasn't shipped. Now in down over 500$, bunch of scammers!
