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October 2024 by Roni T RAJU
CSR Mia was great help during the process
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August 2024 by Hari Priya
Worst experience. The customer care representative gave me an appointment between 4-5 pm but the bank said they closed and even after showing appointment email they were not willing to help me further and their behaviour was very rude. Worst experience.
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August 2024 by Yuyang Shentu
People got robbed with gun threat at ATM during night hours. Be careful
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July 2024 by Vysh S
Queenie (I hope that's how you spell her name) was kind and efficient! She was able to assist me with everything I needed to do and was so patient with me during the transaction.
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July 2024 by Carmen L
There's 3 teller open up but they work so slow. I'm the first in line and have waited over 30min. Even thought the teller have issue dealing with the customer, I do not see any manager come out for support Will not come here again.
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July 2024 by Julia Park
Appalling and disgusting. They can't properly conduct business. I would avoid this location at all costs. Always a waste of time here, incompetent staff and they really do not value customer service whatsoever.
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June 2024 by asghar h
Veeeeery slowwwwwwwww
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May 2024 by Eunice Chan
Not so busy when I was there and I can get the services quickly
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February 2024 by kk K
Extremely dissatisfied with the service at this branch. Despite the common practice of holding large bank drafts, staff at other banks always resolve this by sending a fax to verify with the issuing bank. Shockingly, the staff here insisted on holding the draft, claiming the issuing bank wouldn't respond to faxes for verification. Whether the issuing bank responds to faxes is their responsibility, not yours. Your responsibility is to send the fax. I felt shocked and helpless when the customer service representative said, 'No, I can’t help you,' to me! Having worked in a bank, I am well aware of how to handle this situation, and it's evident that this branch lacks the willingness to assist customers!Once the money available, I will transfer all my money to other bank and close all my CIBC account!! I believe they don't care at all about losing a loyal customer. I don’t know why I have been using CIBC for 7 years. Ridiculous.
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January 2024 by 伍VICTORY ROOFING
This is the bank with the worst service attitude. It’s a pity that there are no 0 stars. These staff seem like I owe them money. I almost want to curse them.
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December 2023 by Jacinta Nunez
Gving 5 thumbs up to this branch for doing a great job on helping us resolve on a problem issue on one of our accountts. Thank you very much and keep up to good work!
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September 2023 by bhanu pratap
I went to this branch to have my GIC account activated but instead got an appointment for a week later. The person assigned to me was Leslie and when I reached out to him for my booking he did not pick my call. Also at 2:20 he called me saying that your booking is cancelled because you were not at the branch and we only wait for 20 minutes. Even after saying that I'm on my way he was laughing and said that it is not his problem. No one told me that the appointment was only for 20 minutes and when I tried reaching out to him he did not pick up. This is such unprofessional behaviour and when asked if I can speak to his supervisor he said she is not available. I was wondering why we don't hear the name CIBC among good banks but I know now. When asked what's the next possible appointment I can get he said it will be for the next week. This branch is not customer friendly at all.
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September 2023 by daniel wang
Been calling the bank 3 days. No one picks up
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August 2023 by Stanley Chin
We have banked here since they opened this branch. Have always had good service, there have been hiccups and the issues resolved promptly. I don’t speak Cantonese or Mandarin and have never had an issue.
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June 2023 by Sunny Kwong
This CIBC branch is great for quick ATM transactions as there are 3 ATM machines. One ATM can withdraw $100 bill and another one can withdraw US dollars.However, if you need teller assistance, then be prepared to queue up and wait for your turn. This is no fault of the CIBC staff as they are courteous and efficient. Many staff members can provide assistance in English and Mandarin or Cantonese. It just seems the customers who come to this CIBC branch for teller assistance have numerous transactions to be completed at once, hence the long wait times.
