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February 2024 by kk K
Extremely dissatisfied with the service at this branch. Despite the common practice of holding large bank drafts, staff at other banks always resolve this by sending a fax to verify with the issuing bank. Shockingly, the staff here insisted on holding the draft, claiming the issuing bank wouldn't respond to faxes for verification. Whether the issuing bank responds to faxes is their responsibility, not yours. Your responsibility is to send the fax. I felt shocked and helpless when the customer service representative said, 'No, I can’t help you,' to me! Having worked in a bank, I am well aware of how to handle this situation, and it's evident that this branch lacks the willingness to assist customers!Once the money available, I will transfer all my money to other bank and close all my CIBC account!! I believe they don't care at all about losing a loyal customer. I don’t know why I have been using CIBC for 7 years. Ridiculous.
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December 2023 by Jacinta Nunez
Gving 5 thumbs up to this branch for doing a great job on helping us resolve on a problem issue on one of our accountts. Thank you very much and keep up to good work!
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September 2023 by bhanu pratap
I went to this branch to have my GIC account activated but instead got an appointment for a week later. The person assigned to me was Leslie and when I reached out to him for my booking he did not pick my call. Also at 2:20 he called me saying that your booking is cancelled because you were not at the branch and we only wait for 20 minutes. Even after saying that I'm on my way he was laughing and said that it is not his problem. No one told me that the appointment was only for 20 minutes and when I tried reaching out to him he did not pick up. This is such unprofessional behaviour and when asked if I can speak to his supervisor he said she is not available. I was wondering why we don't hear the name CIBC among good banks but I know now. When asked what's the next possible appointment I can get he said it will be for the next week. This branch is not customer friendly at all.
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September 2023 by daniel wang
Been calling the bank 3 days. No one picks up
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August 2023 by Stanley Chin
We have banked here since they opened this branch. Have always had good service, there have been hiccups and the issues resolved promptly. I don’t speak Cantonese or Mandarin and have never had an issue.
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June 2023 by Sunny Kwong
This CIBC branch is great for quick ATM transactions as there are 3 ATM machines. One ATM can withdraw $100 bill and another one can withdraw US dollars.However, if you need teller assistance, then be prepared to queue up and wait for your turn. This is no fault of the CIBC staff as they are courteous and efficient. Many staff members can provide assistance in English and Mandarin or Cantonese. It just seems the customers who come to this CIBC branch for teller assistance have numerous transactions to be completed at once, hence the long wait times.
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March 2023 by Glen Deakin
Don't know why the bad reviews. They helped me sort out account related items and everything went well.
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October 2022 by Xxmm Z
Worst service and worst attitude . They close at 5 but lock the door before closing time.
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October 2022 by Veejay Ramkisson
The worst experience it's a racist branch if your not Oriental you get no help better service in a third world country
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September 2022 by JL
Avoid this branch!The experience was awful. None of their staff could get their job done, and there is no customer service at all.They’re simply not professional and don’t waste your time here.
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August 2022 by Bryan Andrew Lee
The incompetence here is surprising. Currently, closing on a home. Looking for ways to deposit personal cheques without a 5 day hold. I was told by a teller that an advisor would be able to increase the amount. It ended up that the advisor could barely increase how much would be available by anything meaningful. They did a credit check that they said could risk our mortgage approval but should be "fine." Why waste my time and risk my mortgage approval for no real helpful reason? Unbelievable.
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August 2022 by Judy B
I went there around 2:45pm, there were only 2 tellers, people were standing by the entrance door so the wait was very long.
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May 2022 by Enrique Lopez
It has been the worst experience going to this CIBC brand. I don't recommend anyone to go this place
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September 2021 by Jishnu Mohan
Best CIBC branch in town. Staffs were very friendly and supportive. My special thanks to Yan Fu. She was the best supporting staff i have ever met. Thank you so much all.
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September 2021 by Freya Bao
They were courteous and professional. Not to mention very quickly, patiently and efficiently. I do feel valued and appreciated. Wish to deal stuff at this branch next time.
