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February 2024 by Shaheer Ali
Extremely slow. Wait time is 30 mins- 1 hour every time
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February 2024 by Jenney Jenney
On January 25, 2024, this bank opened at 9:30 in the morning, but there were only two clerks working, and the service was very poor!
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January 2024 by g c
Long wait times
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November 2023 by Kateryna Zhydkova
Terrible! The queue is huge and there is only one manager serving! Such a nerve with clients and their time!
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October 2023 by Finale Electric
Long line to the door. No staff at all. Don't come to this branch. Unacceptable. Not even lunch time. No excuses. Came back a few times to verify. Same. Will close my account.
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September 2023 by Aaron Lee
They close their doors on their customers at 4:57pm, and then tell you that their clock is 5pm. Daphne at the front desk had the courtesy to argue with the iPhone clock that is synced with Apple using the atomic clock. Apparently the CIBC clock is much more accurate? Don’t advertise your closing time as 5pm if you’re closing your doors early! Pathetic
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August 2023 by Alan Zheng 多伦多地产 Toronto Real Estate Agent
Such a long queue but only two tellers at the counter.
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July 2023 by Jaanson J
In the years that I have been banking and putting large money into investments I've never experienced such amazing service like I did from Jackie Chu. The tellers needs more training and need to learn to be friendly but Jackie who is a financial advisor saves the locations name by giving great service and is always on top of her game. My family and I are slowly switching our accounts to CIBC only because of Jackie.
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July 2023 by Neo Lei
After reviewing all the comments, it is safe to say that the situation has not been improved one bit. The wait is still too long because there is only 1 teller trying his/her best to handle the morning rush.
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May 2023 by olubunmi babalola
Horrible interaction with 2 staff of the Markland /404 branch . Came to deposit a cheque from my pension company that I wanted to even put in my mutual funds which is also with CIBC, the staff said they could not release the funds to me and were very unprofessional about it. Later call telephone banking and it was done easily… horrible experience and profiling of client…
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January 2023 by DK Lo
It's alright. Staff are friendly but nothing overly special - too few staff for the holiday period (to be fair I expected this) and nobody at the front help desk for several days that I went so everyone had to line up to see the tellers not knowing if they can even be helped by them or not
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December 2021 by Chris S
Convenient location for me to do banking, with lots of parking space. Close to highway 404. Clean environment, overall 4 stars!!!
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October 2021 by KMN
Incredible wait considering the number of employees buzzing around. Customer comes first? Perhaps not anymore. Also during these times, my visit time should be as short as possible. Something that management needs to consider very seriously.Update 30072021: still the same 4 staff visible and 4 customers waiting yet 1 service provider. Wow.....some companies just will not get it!
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September 2021 by Dillon H
This is a out of the way bank that is across the street from the strip mall. It would have been better if it was part of the mall complex. Plenty of parking is the only up side of this location. Just another bank with minimal staff.
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September 2021 by Louis L
We were impressed by Lance's service today, he is very pleasant and professional, great customer services oriented approach! The branch office is very clean and quiet.
