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September 2023 by Kruti Dave
Absolutely horrible experience. They rushed everything and did a sloppy job on all of us, and took FOREVER to do so. We spent nearly 4 hours for the most basic things, and it was very poorly done. They also dont even have basic colours, so when u ask they are no help. The whole experience sucked, because the customer service sucked. Do not recommend.
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May 2023 by Alexandra Alegre
Getting your nails done should be relaxing and make you feel beautiful walking out of the salon. I left that day feeling the complete opposite. I have been coming to this salon for years and I am never going back because of the past few experiences with the poor customer service and rushed work. The last experience of going to Crystal Nails lead me to finally write a review because lately I’ve been feeling extremely anxious coming here. I decided to give them one last try. Despite arriving to my pre-booked appointment early, I noticed a few walk-ins come in (they had no booked appointment). The lady who worked on me was rude even before starting and ignored my attempts of small talk with her, so I just stayed quiet for the rest of the appointment. Before starting I had a bad feeling about moving forward but this was my only day off to get my nails done, and I brought my mom in as well to enjoy the day together. I told the lady I would be wearing UV gloves because my doctor urged I use it; the lady agreed to continue. She constantly would remind me how frustrated she was because I was wearing UV gloves to protect my skin (even though I told her I would be wearing them before starting). She definitely made her frustration known to me by the way she was rushing and being the opposite of gentle when handling me. I felt like she just wanted me out of the chair so that she could take in the next walk-in customer to not disappoint them, catering to their questions, concerns and making small talk with them with enthusiasm all the while working on me and disregarding my questions/concerns. The entire appointment I was so nervous to be around her that my hands were shaking. I should have trusted my gut to not continue with this woman because the final result of my nail set was thick and crooked I was embarrassed to keep them on so I had them re-done the same day at a different salon. Regrettably, I’ve recommended this salon to family/friends and my clients in the past.Services: Nail extensions
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May 2023 by Felix Selvarajah
My 14 year daughter went there to do nail basic painting they told at the door it will coast her 55$ and once the painting is done they told here 85 $ my 14 years daughter was surprised when she was asking it was told 55$ know 85$ they where telling here this is the price she paid it and ask fore recipe they say we are closing no recipe basically they are doing the Buissnes under the table they don’t pay tax to the government I went to talk to the owner and she saying this is the price just letting u know guys once they told u the price paid right away and keep the receipt other wise once they done they will have surprise for u I ask for the recipe they saying the sales was done day before they can’t give me and I ask here u never punched the job u got the cash and one off here other customers saying she never gave us the bill they are scamming the customer and the government.Service: Nail painting
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May 2023 by Van Huynh
They’re really carefull and gentle. My cuticles are dry and really easy to bleed, she keeps it in mind moisture thoroughly and very carefully not to hurt me. So welcoming and funny. All of them.
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March 2023 by Sophie C
I normally have great results with nails here, especially with the older ladies. This time I am so disappointed with what I received. One of the females kept filling them shorter and shorter and both hands are not similar length. I asked for a specific colour and they said they would try. If you cannot get the correct colour that is on the nail colour choices, please say so.
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March 2023 by FinanceGirl Toronto
I been a regular customer over the past 3 years . Last time I visited I had just wanted my Gel nails removed . The lady that removed did such a horrible job .I still have Gel pieces in my nail .
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March 2023 by Sophie Eli
I normally have great results with nails here, especially with the older ladies. This time I am so disappointed with what I received. One of the females kept filling them shorter and shorter and both hands are not similar length. I asked for a specific colour and they said they would try. If you cannot get the correct colour that is on the nail colour choices, please say so.
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March 2023 by Jess Woodcox
Women who did my toes filed it so deeply I started to bleed than she just painted over it. The girl who waxed my eyebrows left wax all in them and they are very uneven. Will not be coming back.Services: Waxing
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February 2023 by Jemeka Bennett
Easily the worst nail place I’ve ever been to. I brought a picture of a design and the nail agreed to do it. Once we got started she was struggling and couldn’t do the design. She then insisted on continuing even though she couldn’t do it.When I asked her to stop after the first nail and take off the base so I could leave she gave me attitude and said she would charge me regardless so I might as well choose a colour.I chose a colour and the work is so sloppy. Very messy. The nails are extremely thick and bumpy. When I showed her she gave more attitude and said changes need to be made at the beginning. There was zero accountability. Terrible customer service. Would not recommend.Services: Manicure
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February 2023 by Sofiya Rajabali
Customer service was terrible. Will never be returning to this salon again. I was constantly ignored when asking questions, the lady told me to wait past my appointment because she was doing her coworkers nails. I had someone else do my toe nails while I waited for her. She was super rude when I asked to choose another colour. Manicure was okay, pedicure was not well done. Will not return.
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February 2023 by Rita rotondi
So happy with the service that I received here from Phoebe. I got refills on my gel nails and had them airbrushed and it looked fabulous as I left. It has been about 4 weeks and they still look great other than the growth, going back tomorrow for a refill, can’t wait!!!
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January 2023 by Natalia Gallant
So friendly and fabulous service forPedicures And Nails!I tried the deluxe pedicure and it Was Amazing! My feel feelSo refreshed afterwards!Must tryServices: Waxing
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December 2022 by Maitreyi Bhatt
I had an appointment for 6 at this place. I arrived 10 minutes late, I called the place prior to reschedule it earlier as I had some place to be. When I reach the lady casually looks at me and says what time was my appointment. I said 6 and she immediately asked me to come the next day… like I called and booked an appointment to get my nails done which is what you’re supposed to do she treated me like I was a walk in. I asked her how long would it take for my technician to get free and she just chose to ignore me and didn’t answer. I asked her the same question several times and she never answered how long I will have to wait. The sad part is I have got my nails done here in the past and really liked this place but this lady who owns it or manages it made it very clear she didn’t want me or my business as she was too occupied with other clients. Thanks for doing an amazing job treating your customers. Lesson learnt never coming back to this place ever…To the owners reply.. Let’s be honest you and I both know it wasn’t one minute and how long I stood there for you to reply! It would have taken you 2 seconds to ask the technician but instead you sat there and chose to ignore me! You being busy is not an excuse to treat your customer the way you did. I wouldn’t be here writing an essay if I were there for a minute!! Thanks for lying tho… It shows how professional you are!
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September 2022 by Meera Bavanandan
Honestly, I’ve been getting my nails done at Crystal quite a bit over the last year. I typically have Lisa or Cindy do my nails and have given it a 5 star rating. Even though I normally need to wait 30-45 minutes past my actual appointment time, I always went because the work was always perfect so I felt like it was worth the wait. Last night I arrived at 4:50pm for my 5pm appointment and did not leave until 8:25pm for a simple polish change and a biogel overlay. I sat there for two hours doing nothing and waiting around. The lady did a horrible job on my nails and when my sister commented on the bubbles and work (in a private conversation with me) the lady actually yelled at me in front of everyone in the store and made me cry. It was so embarrassing and unprofessional. I was so upset because I patiently waited almost 4 hours to have nice nails for my brother’s wedding and to get yelled at for not liking my $60 nails was just not okay. I wasn’t even complaining to get them fixed because I had no more time to waste. I then went back to sit and get them fixed because the other staff felt horrible and kept encouraging me to fix my nails because I paid for them. I really did not want to. The same lady tried to fix my nails and cut my finger in the process… in over 12 years of getting my nails done, I’ve never had this happen to me. I still hate how they turned out, uneven, bubbly and sloppy in general, but I could not stand to be in there another hour. I’ve recommended this place to so many friends and family members. I will actually never go back again.Services: Manicure
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August 2022 by Marisa
Awful service and sloppy nails. We waited for over 45mins even though we had an appointment. They then rushed us and gave us attitude while doing our nails.Services: Manicure
