-
January 2026 by William Liu
Unbelievably inefficient service. Package was routed to many places but the customer representatives at various locations keep telling us our package is at different locations. THEY DONT KNOW WHAT THEYRE DOING. Such a joke.
-
December 2025 by Jeannette Ykema
Not received shipment, wrong address delivered
-
November 2025 by michael b
Yikes. I used this place to send an RMA to the USA. Seemingly organized but not really. You fill out the paper work and of course they give you a hefty bill that you pay up front. I was bounced from one guy to another and they were near closing time and said I may have to come back the next day. But they managed to complete it all. It was a whopper of a bill...$250 to Los Angeles and maybe 1.5 lbs. I was told they were the ones doing the customs brokerage but as I quickly found out they are not very good at that. The package got to the USA within 24 hours but was stuck in customs awaiting some info. So rather than contacting the receiver company by phone I had to intervene and supply info to FEDEX and to customs people. These were questions like what metal is the product made of and where was the smelter. Of course as the end user I had no idea but I would think as an experienced broker they may know the ropes. No such luck. It sat for days and weeks and in spite of repeated contact with USA Fedex and CDN Fedex nothing moved. I literally had to call the USA office and they put me onto a guy who quickly supplied the info and boom within a few hours the package was released and sent to the USA company the next morning.
SO IF YOU EXPECT FEDEX TO DO ANYTHING OTHER THAN DELIVER YOU ARE MISTAKEN.
I applied for a refund since they didn't meet their delivery deadline but they blamed it on customs. And customs clearance was their responsibility. They did NOTHING .
They denied my claim citing the fact that it was all customs and not their delivery. SO WHY AM I PAYING FOR THEIR BROKERAGE SERVICE IF I HAVE TO DO THE WORK.
Fedex is excellent at billing you and taking your money and eventually delivering the package. But if there is even one hiccup then you are out of luck getting them to help.
They charge for brokerage but aren't capable of doing the work.
The customer had to do all the work. That's not great service.
-
November 2025 by Mustafa Kozanoğlu
They are very helpful
-
November 2025 by Dr. Daniel Esthetixs
Suleimaan and Ash were great at what the do!
Very customer focused, efficient, o BS service!
No wait time.as the did a really great job!
Well done!
-
November 2025 by Sai Krishna
I went to this fedex store to ship a Dangerous goods last minute, which was super important, Jennifer from the DG team went out of the box and helped me to ship it out the same day, I really appreciate the great work they are doing to help customers. Thank you Jennifer!!!!!!!!!!
-
November 2025 by 女王MARI
Fast and helpful staff.
-
November 2025 by Ryan Gerkis
I visited this fed ex today as I had an issue with my package, the worker Sneha was incredibly helpful and worked for over an hour to help problem solve my issue, I can’t thank her enough for all the help she provided today!
-
October 2025 by Eddie El-Haj
I have lived in this country my whole life and I have never had service to this perfection. Ash took care of everything and was very patient with me.
Greatly appreciated!
-
October 2025 by Phyllis Lee
Ash is very helpful and patient to assist us with document delivery. He is very efficient as well!
-
October 2025 by Hossein Rajabzadeh
Thanks Ash, Great and complete services. I am grateful for your complete information you gave me today. Thanks FedEx.
-
October 2025 by C
Drivers should write they will reAttempt delivery the next business day.
-
October 2025 by Khadija Abidi
I had a complicated matter that brought me to FedEx location in Markham. Mark was a lifesaver and dealt with my situation in a very polite and professional manner. He provided me with all the information and I took his advice and resolved the matter. I am truly impressed and extremely grateful to Mark and the team for helping me out . Wish you all the best!
-
September 2025 by Afroz Popatiya
I was suppose to receive my parcel at home, but I could not. However, I note was left at my door to pick up from this location after 5:30pm. Entering the office, Ashish and Debra greeted me and ask me how they could help me. They were very welcoming. Their service was amazing. I asked few questions and they were prompt to answer my queries.
I went to this FedEx location again to pick up my parcel. Suleman was the guy to help me out with the best service. He was very quick to get my parcel from the backroom and within a min I was out of FedEx centre.
-
September 2025 by mohsen rahimian
They were really professional and quick.
The guy who handled my package knew what he is doing and completed my requests in minutes.
My package got delivered the next day in the u.s
