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August 2023 by Au Allen
Great products and excellent service
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April 2023 by Jamie Birch
HORRIBLE flooring product and TERRIBLE customer service. The finish on our engineered hardwood flooring is peeling and chipping in many different spots as where laid in our home. We have had issues with the chipping and peeling right from the start. We initially reached out to the retail store where we purchased the flooring, who then passed us off to the manufacturer. Antonio Troiani, the Sales Manager came out to inspect the flooring. He promised to send over a report, we had to follow up after a week. Green Touch flooring is saying that the floor we purchased was "final sale" and will not honor the warranty. The flooring has a 30 yr residential manufacturers warranty. We called the head office to speak to the Manager who's name is Jerry - the woman who answered the phone refused to provide us with Jerry's surname and was very rude, unprofessional and not at all helpful. We have spent over 20k in hardwood and installation only to have defective, poor quality, extremely fragile flooring that is getting increasingly worse by the day. Looks like a call to Pat Foran at CTV News to report this consumer alert is warranted.
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December 2022 by Scott Enright
Terrible product.Years ago, they had a decent product. Hadn't seen them in a while. Well, this is NOT the same quality. Bottom of the barrel quality
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December 2021 by Kyle Whiteway
The worst product we have installed in many years in construction. Stay away from this. The representative came on site to inspect and was advised that the floors were making a creaking noise due to the subfloor meanwhile it is in a brand new build which had perfect humidity levels. By far a terrible product, I wouldn't install this if it was free.
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December 2021 by Thao Dang
Nice staffs. Good service ?
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December 2020 by Danny jraige
Awful engineered hardwood flooring to many noises and peeling only a year old in my house. Upon having sales guy and install guy come look said they couldn't do anything and I shouldn't have installed this flooring as it is cheap and not good. That is their confidence in their own flooring
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December 2020 by Aaron Seaton
Great products at an affordable price.
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December 2020 by 李正真
I bought nearly 10,000 Canadian dollars of solid wood flooring at a black shop and found that the quality was seriously substandard. The floor cracked three or four months after installation. Even so, the installation fee was charged at 8 yuan per foot, and they refused to exchange or return the goods. , the boss has an arrogant attitude
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December 2019 by Patrick Fred
The goods here are of good quality.
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December 2018 by Kaira Bergstra
TERRIBLE: got defective flooring and they refuse to take it back. They offer a small discount, as if that makes the floor any better. We still have to throw out 14 boxes of their stock in the garbage.
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December 2018 by Corinne Sutej
We purchased their engineered wood flooring 2 yrs ago. There are spots on 5 boards where the finish is “peeling “ off. They said it a was wear & tear issue- which cannot be the case as we are a shoeless household. They offered a box of wood but we have to replace it at our own expense. So much for their 25 year warranty. They do not stand behind their product.
