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April 2024 by nikhil naidu
Yanan in shipping is very efficient and a pleasure to deal with
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December 2023 by Flac
B.E.W.A.R.E no return policy for online sales. For a product that wasn't available in your 4 showrooms to see and try. For a product that was not a special order and was in stock. We picked it up and returned it in your showroom ourselves. It’s written on you site somewhere. Agree, but please don’t pretend it’s a very common practice like you did when we communicated. You also say that you're not responsible for "client remorse". WOW! If that makes you feel better. But you are highly complacent individuals. Run with the money while it last.BTW Product was "designed" but highly uncomfortable.
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November 2023 by Francois Lacoursiere
B.E.W.A.R.E no return policy for online sales. For a product that wasn't available in your 4 showrooms to see and try. For a product that was not a special order and was in stock. We picked it up and returned it in your showroom ourselves. It’s written on you site somewhere. Agree, but please don’t pretend it’s a very common practice like you did when we communicated. You also say that you're not responsible for "client remorse". WOW! If that makes you feel better. But you are highly complacent individuals. Run with the money while it last.BTW Product was "designed" but highly uncomfortable.
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September 2023 by Paul Mackie
Amazing customers service and great quality furniture!
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May 2023 by colin zuo
Service good，price good??
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March 2023 by C Dean
Worst purchasing experience I have ever been through. Currently 5+ weeks on an order that was confirmed in-stock at point of sale.Non-existent communication between Gus and authorized retailer. Follow-ups to retailer on weeks 2-3 confirmed item remained in-stock and shipping delays were likely related to logistics. Contacted Gus customer service directly on 4th week only to be told the item was never in-stock and I had wasted a month waiting for an item that did not exist despite being assured multiple times it was ready for shipment.Transparency from the beginning would have allowed me to choose an alternative versus waiting nearly six weeks with no resolution.
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March 2023 by michael isaak
We ordered the lecture counter stools for a kitchen island in a mid century renovation. We absolutely love them! Very stylish and comfortable.
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August 2022 by Claire Juno
The owner of our favorite local furniture store recommended Gus and took us on a walk through the showroom to introduce us to this company. We loved the Truss Chair and ordered a pair for our living room. They arrived today and we couldn't be happier!
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August 2022 by Daniel DePratto
Sample sale was awesome. Great deals.
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August 2021 by Alfred Lau
We've had many pieces (two single chairs, king sized bed, sofa, size table) from Gus over the years and have been extremely satisfied with their items and service. If you're looking for mid-century tastefully designed and built with quality, I would highly recommend Gus furniture.
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August 2021 by Elijah Maze
Quite literally the worst chairs I have ever owned. I had four of them, and each broke in various ways within 3 months. One of them, the seat detached from the metal bar upholding the seat, and I was quite literally almost impaled. I cannot possibly speak worse about Gus Design Chairs
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August 2021 by John Laurendi
Everyone is lovely.
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July 2021 by Gretchen Gaboury
Gus Design Group is a gem! We bought a gorgeous Jane BiSectional in 2011, and have loved it! We recently had a few springs break, and I reached out to see about a warranty. The store I bought it at in Los Angeles went all on line, wouldn’t answer the customer service lady’s call, so they couldn’t easily prove I bought it there, and I no longer had the receipt. Amy, the woman I was put in contact with, stuck with me and exchanged like 13 emails in an attempt to find out which purchase order it was, and if indeed the springs were covered under warranty. In the end, she figured out that I was within the 10 year warranty, and advised me to call an authorized dealer in my area to have it repaired! The customer service Amy gave me was so far above and beyond the normal experience, and I’m so grateful for her perseverance...most people would have sent me packing after the first email when I said I had no proof of purchase! We look forward to our newly repaired Jane BiSectional! Thank you Amy, and thank you Gus!
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August 2020 by Kevin Bertrand
We discovered this company at Style Garage furniture on Ossington. Loved the designs and the staff showed us a few options for a couch. We chose one that went with our other furniture. We’ve had our GUS couch for about a year now and still love it. Highly recommend if you like a modern look.
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August 2020 by Brad Peters
I have terrible experience with this company .I was looking for Queen Bed I saw in gussying website after research how I can buy. close d the are I I've Toronto . I found the UP Country I called and spoke David if have in stock . He said yes me I drive Saturday 17 Aug there the same day .I purchase Queen size white bed pay full by crerdicard .I ask before if can storage the bed because I moving in September 1 .He said was fine he have two in storage just call him and will delivery.Suddenly we call this week in 3 Sep to arrangement the deliveryFirst surprise he said I need to call the company to set up the delivery and second surprise I need pay $175 .He never told us finally we decide agree go further we set the delivery for yesterday .The delivery company bring the BED but not surprise the was king .We call David he said sorry I sent wrong bed .Will arrange the delivery until Friday.Today we call to update the situation he said dent have bed avalaible and not be able to delivery he said just cancel the order .So hHOW BAD this Company represent the GUS have terrible, unprofessional man name David doing the customer service in the name the company.He a lier because the day we purchase he said we have two in stock , he probably split . Also after already had our order pay ?As well I try contact GUS today nobody answer any the extension poor customer serviceIt's very disappoint and aggravate as customer my time consumer since buy and now and I don't have the BedShame David Up county very umproffesional I just lend there because GUS referral by the website
