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October 2023 by Paul Siu
Horrible staff and abm. Came here to do a transaction. They didn't care and asked me to go to the home branch.... if that's the case, why they have so many different branches?
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September 2023 by Jessica Z
Not sure why this place has so many 1-star reviews in the past but maybe things have changed / improved significantly? I came to this branch for some estate related inquiries. The wait wasn't long at all and the staffs were all very professional and compassionate, same as with all of their subsequent phone calls to share updates.
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September 2023 by Clo Li
Don’t understand the 1-star rating here…Everyone is so friendly and helpful. I was here for two bank drafts and it took me like 10-15 minutes. Staffs are so polite they can’t stop saying thank you. Shout out to Yuki!
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March 2023 by Ho Ching Li
Don’t understand the 1-star rating here…Everyone is so friendly and help here. I was here for two bank drafts and it took me like 10-15 minutes. Staffs are so polite they can’t stop saying thank you. Shout out to Yuki!
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August 2022 by Shaddy Hanna
Very Poor Customer Service!Unacceptable from a First-Class Bank.
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May 2022 by S Som
Nothing good to say here. Maybe go to some real bank instead.
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March 2022 by Tyler Wilson
Thanks for approval for my new credit card very fast I might add awsome
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November 2021 by fiona fan
If Thursday is closed , why the website showing open?
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September 2021 by Bodine
Read this before you go!!! Personnel always talk to you suspiciously like they have been through many complaints before. For just tried to open a personal account. I wasted 3.5 hrs in there. Avoid this branch unless you have whole day to kill or you are extremely patient.
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September 2021 by Amii
If you're smart or actually from Canada, I highly recommend to NOT bank with HSBC. I would rather take a fork through the eye, no lie.There are probably 10 people working at one time and not one is competent. The thing is, they are all nice and can speak both Chinese and English pretty well BUT they have to follow their insane policies, which is completely not their fault. The bank policies they have are insane and they run on some other kind of policy - nothing similar to actual Canadian banks.Long story short - my mom had written me a cheque and my bank sent me a form to bring to HSBC to just verify that the money had indeed came from my mom's account. It was a formality really and seemed simple enough. I drove here on my lunch to try to get this done. First of all. The premier AND the regular line had the same amount of people and moved at the absolute same speed.... so why are they trying so hard to push their premier accounts saying that they'll prioritize you and you get special treatment? I call BS.Anyway I went up to the lady and explained the situation ^ she pulled up my mom's account and saw that it did come out her account, just a few days ago. I say "great, can you sign this form from CIBC that just proves a HSBC rep has verified it?" She immediately denies my request and says she cannot sign any paper that did not originate or been produced by HSBC themself..... apparently it's a policy. So I ask her if she can write down one sentence with her own paper then on a HSBC letterhead and then sign that. She also denies that. My mother is angry at this point and says you can do this at any other bank and all we needed was a signature to prove that the money did come from her account. We weren't trying to take anything in or out. My mom even wanted to cancel the cheque, transfer the money to another bank like BMO and then transfer it to me from there and have them sign instead. The teller then told me if I wanted to get anything done, I'd have to have a meeting with my mom's bank relationship manager???? To get a damn signature that doesn't require any work on their end?? And the manager was in another meeting....????? At this point I don't know what to do so I call CIBC saying that HSBC is BS and their policy is as well. They are hearing my call and call the manager over. I guess my call combined with my mom's frustration got an exception because the manager rushed over to do it, but not without complaining and saying that it was a special exception.On the drive home, my mom got a call and it was the manager asking why we needed it and she wasn't reading the docs when she signed it.What kind of people do you hire here?? And what kind of policies do you have in place? This is the most mess of a bank I've ever witnessed and I am so thankful we have other banks here to use rather than this scheming, for sure money laundering hell hole.
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November 2020 by Jo H
Customer service is horrible. They are very slow, the teller's english is not good either. They question you even after you give them an answer... They even had to go talk to the manager which was quickly dismissed. On top of it, parking is awful!
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November 2020 by Edman Lau
The staffs are very friendly and helpful. The wifi for guest was not so user friendly at login..And for that, Tim Horton wifi is much better
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September 2020 by Keith Se
Very unprofessional account manager Peter Lin, not willing to help in any way to assist my several requests. Call, email, text him and never reply back. When I finally met him in person, he was very impatient to answer my questions and address my issue. Well, he basically made me wait for 45 mins to deny my request. He insisted to hold my cheque deposit even it’s only for $1. That’s exactly what he said! I understand that each bank has its own policy and that’s the reason for the existence of account manager with additional privileges to address different issues. Will be moving all my personal and business account out of HSBC.
