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March 2024 by James
Very rude, money-hungry staff.
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March 2024 by Gilberto Ramirez
Aurora location keeps the jacuzzi at perfect temp 40 C
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March 2024 by Jordan H
My recent encounter with LA Fitness Markham left me profoundly disappointed and disheartened by the conduct of their sales representative. Upon entering the facility, I was greeted by an individual who not only displayed a lack of professionalism but also exhibited behavior that bordered on bullying.The sales representative, immediately made me feel uncomfortable with his pushy demeanor. From the outset of our interaction, he exuded rudeness and a demanding attitude, showing little regard for courtesy or respect. His insistence on signing up for gym membership was not only off-putting but also disrespectful of my autonomy as a potential customer.Despite being well aware of the LA Fitness policy allowing free 3-day passes every six months, the sales representative callously disregarded this information. Even after more than ten months since my last visit to the gym, he insisted that "the gym hasn’t changed since you’ve last been here," displaying a careless attitude towards customer service and satisfaction.Furthermore, when I attempted to utilize the free pass provided by LA Fitness' website, I was met with resistance. The sales representative outright refused to allow me access to the gym, insisting that I purchase a day pass for over $20. This blatant disregard for company policy, coupled with his disrespectful demeanor, left me feeling utterly disrespected and devalued as a potential patron.The behavior exhibited by the sales representative at LA Fitness Markham is not an isolated incident. Several individuals within my circle of acquaintances have also expressed dissatisfaction with his aggressive sales tactics and lack of respect towards clients. It is deeply concerning that such behavior is tolerated within the establishment, as it fosters a toxic environment that is detrimental to both customers and staff alike.In conclusion, my experience at LA Fitness Markham was marred by the unprofessional and disrespectful conduct of its sales representative. The pushy and borderline bullying behavior exhibited by the individual in question not only tarnished my perception of the gym but also deterred me from ever considering patronizing it again. It is my hope that this review serves as a cautionary tale for others considering membership at LA Fitness Markham, and prompts the necessary action to address the issues of disrespect and mistreatment within the establishment.
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March 2024 by John Andreacchi
Hot whirlpool, big Olympic sized swimming pool, warm sauna and plenty of exercise equipment and cardio machines.
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March 2024 by george lu
Money hungry staffI went to this gym with the intent of using their 3-day trial. I tried this gym a year ago and their website states "Limit of one free pass per person every six months". It has been well over 6 months since my last trial. The sales rep said “Nothing had changed with the gym” and it was very busy today, so I had to either sign up for a membership or pay for a day pass. The gym was not busy as I checked it before I left.Rather than welcoming potential customers and fostering a positive experience, the sales rep's behaviour came across as confrontational and inflexible. It's disheartening to encounter such blatant disregard for customer satisfaction and shameless pursuit for money. It became painfully clear that this gym cares more about squeezing every last penny out of their customers than providing a welcoming and fair environment for individuals to explore their fitness options. Their sales tactics reeked of desperation and a complete lack of integrity.
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March 2024 by Nadia A
Been coming to this gym since it opened and over the years it has just gotten worse. It is severely over-crowded especially when there's classes (good luck finding parking), only time that's ok is weekends. It's very dirty, the machines are never wiped clean as it is expected that the members will clean before use which is never done. Most the machines are now old and rusty, you can literally see the dirt and grime on the cardio machines. Dumbbells are never racked or put in the proper order. There is a room for ladys only, however it's small and has no good weight machines, it is a decent room if you want to just do cardio/stretch though. Also the water filter is almost always orange or red. Lastly, the WiFi has NEVER worked, it's been YEARS and they don't care to fix it!
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March 2024 by Pheynix Nguyen
Evelyn was very amazing person who helped me with all my problems at the gym highly recommend to connect with her more for anyone visiting the gym great person to know
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March 2024 by a jk
Great gym to come to. Staff is great, facility is pretty clean.
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March 2024 by Maher Hant
LA Fitness has truly become my fitness haven. The gym's extensive range of high-quality equipment, coupled with its clean and spacious layout, has made every workout enjoyable. The diverse selection of group classes adds a fun and social aspect to my routine. The staff is not only friendly but also helpful, creating a welcoming atmosphere. From cleanliness to class variety, LA Fitness ticks all the boxes for a top-notch gym experience. Highly recommend for anyone serious about their fitness journey!
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March 2024 by zainSI2
The gym staff were very friendly and professional. Evelyn did a great job showing me around.The gym was also very well maintained and had wide variety of machines.
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March 2024 by Eddy Chau
Amazing gym! One of my favorites ! Staff was extremely helpful! Highly recommended
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February 2024 by Susana
I have never encountered such a rude front desk attendant. On Sunday, February 4th, I approached the front desk with a question. Our routine involves participating in a cycling class every Sunday, starting at 9:15 am. Due to the popularity of the class and the limited number of bicycles available, LA Fitness General Manager, David, implemented a first-come-first-served sign-in rule to reserve a spot. Members are required to write their names on a signature list provided at the front desk before proceeding to select a bike position by placing a towel or water bottle on it.This procedure has been in place for over six months, and all regular attendees have agreed to and complied with these rules without objection. However, two weeks ago Sunday, the front desk attendant, Stephanie, unexpectedly added a lengthy paragraph next to the signature list, causing confusion among members. When I approached Stephanie to inquire about the added text, she responded unfriendly and from a distance, insisting that personal items could not be used to reserve a bike, a second alternative to the procedureStephanie, who had only been working for about a month, seemed unaware of the previously agreed-upon rule by General Manager David. Without further explanation, I informed her that our names were already on the signature sheet, allowing us to use our personal belongings to reserve a spot on the bicycles. When I asked her about the origin of the added text, she admitted to writing it herself.I requested her to remove the misleading message and refrain from such actions in the future. However, Stephanie's unwilling attitude persisted, and she reluctantly tore off the message from the paper. When I expressed my dissatisfaction with her behavior, she retorted that she was not obliged to serve me as she was simply an employee. This response was unacceptable, and I demanded her name for the purpose of filing a complaint. Despite her refusal to disclose her name, I obtained it from the sales manager Frankie on duty. She has also an unfriendly attitude with her glaring.Upon further discussion with the sales manager Frankie, it was revealed that Stephanie was a part-time employee only working weekends. I expressed my concern about her lack of knowledge regarding the rules of the Sunday spinning class and her unauthorized addition of the paragraph. It was unacceptable for a part-time staff member to act beyond their authority without company permission.Stephanie's behaviour is not a good representation of LA fitness and I have never experienced a staff/employee of my tenure with this gym. I am extremely disappointed and upset that your company hired an individual like this. The fact that she rudely indicated that she is "serving" the gym as opposed to the clients of the gym is just so classless and reflects poorly on LA fitness.
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February 2024 by Indy Shahi
I had an initial misunderstanding with the staff about free passes . David worked with me to come to resolution beneficial for both of us.
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February 2024 by Robert B
Overall clean place .....But the gym goers can't put the dumbbells in their proper place
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February 2024 by Freddy Fredd
I joined LA Fitness in Markham since December 2022 after being 6 years with GoodLife. Here's an honest review.Cons:1. It's dirty, smelly and it's understaffed. Good Life was much cleaner.2. It closes at 11PM and 8 PM on weekends. Good Life has 24/7 branches.3. It has much less branches than GoodLife.4. LA Fitness has really bad machines from Life Fitness that are almost 20 years old. My experience on ellipticals when you set them to level 20 every 10 minutes they crash for 2 seconds which cause you to fall down and they are dangerous. GoodLife has better machines in general.5. La Fitness allows under age kids (11 yrs old) while on their website minimum age is 14. Nobody checks your ID.6. They allow boxing in the studio (against their rules) one guy was knocked out last night and they closed down the gym at 10pm. They all have bad style and they're amateurs. It's dangerous.7. Not enough equipment and very busy all the time. Since I've joined, had no chance of using the cable machines.8. In total I gained much weight and added 10 pounds. My body looks like crap.Only good thing is the pool, which is not bad. Everything else pretty much is bad.Can't wait to join back to GoodLife.
