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December 2023 by D Fiotakis
Great staff, clean store, and had what I needed.
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November 2023 by Stephanie H
Do not waste your time coming to this location. Tried to purchase a pair of women’s Windriver slippers for 50% off regular price…as advertised and was told the sale applies to “select items” Windriver slippers not being one of them. Asked to speak with a manager to honour the false sign and it was like making a reservation to see the Queen.Save yourself the trouble and don’t shop here. Staff are too busy to service customers.
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November 2023 by Andy Chao
Preferred in store pick up my online orders are too slow. Please speed up the process.
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November 2023 by Cordelia Smith
I recently placed an online order with Marks and it was shipped to the wrong address. When I called customer service they refused to refund my money and suggested I show up at the house the package was delivered to and demand my package back. This is their solution? For a woman to show up at a stranger’s house and start a confrontation? What kind of customer service is this? I was a frequent Mark’s customer but will never be shopping there again.
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October 2023 by Mimi
Thank you for helping me to find the best safety shoe for me! It is very comfortable and I can walk probably finally! My feet had been killing me and I had tried 3 different safety shoes this year! I felt so depressed because of that! Thank you the staff been helping me! She recommended me to look in the men’s section instead just women’s! And she stay around to make sure ! I am a happy customer! Thanks again!
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September 2023 by Allen Sun
Thank you Manager Ms. Rhonda today for helping on my first working boots. I bought them from online 3 weeks ago but the size a bit large. Unfortunately I took off the tags and worn them for few minutes already (totally ~10mins, 2-3 times) in garage (no heavy work, something like moving the blue bin, etc, but still can tell they are worn) before deciding to exchange/replace.Thanks to Ms. Rhonda, she managed to find another pair with 1 size smaller and called the other store for me for the exchange. I've now got the new pair back home and they're perfectly fit. I will be glad to start the yard work now. Thank you Ms. Rhonda again for your great help, and sorry for the inconvenience I brought. Also appreciate the 100-Day Boot Guarantee policy of Mark's. I'll come back again soon.
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September 2023 by Frank Bernhardt
Good friendly service. Went to buy hiking pants with zipper legs. Left with the pants and a shirt, sandals, and a jacket! Great sale...yes
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August 2023 by Eric L
Some of the cashiers are unknowledgeable and have trouble clearly communicating to the customer when answering questions. I repeatedly asked the cashier prior to paying whether my CT money offers would be applied when I pay with a gift card. She kept saying I can pay with any method that I want, implying the offers would apply. She never asked me to scan my Triangle Reward card before completing the purchase with the gift card. When I questioned her why the Triangle Reward card wasn't scanned she just said well that was what I was telling you that you can pay either with the gift card or your credit card. That did NOT answer my question. She never properly and clearly explained to me that the CT money offers would only apply if I pay with anything other than a gift card.Said cashier also doesn't understand how the security label on the back of the gift card works and spent several minutes trying to rip the sticker off when it is just the scratch-to-reveal type. Now the gift card is a sticky mess on the back that I had to clean off. The design is so simple yet it is no match for human incompetency.
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June 2023 by Rohith Menon
I go there only for shoes and they don't disappoint ever
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May 2023 by K P.
Larger store. Second visit, loved the pricing and selection.Lots of parking. Short visit, was in and out quickly.
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April 2023 by Laurie Nishida
Staff member at cash and also on the floor was very helpful and knowledgeable about sizing She knew the size small in a T shirt would be too tight and brought down the medium for me then hustled to cash me out.
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March 2023 by Jonathan Tenefrancia
Wanted to return and exchange a new pair of steel toe boots that wouldn’t fit. Cashier and manager said boots were worn which means they were trying them on while I was shopping for another pair. Sneaky and super distrustful. Beware and don’t give them your business
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March 2023 by Andy Chow
Staff is friendly. The safety boots I bought, are good quality.
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February 2023 by Sivajan Gunasingam, MBA
Awful. Advertises "no receipt return" with the Triangle card yet the Manager doesn't know how to process. Not helpful. Horrible experience.
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February 2023 by FALGUNI
You’ll find different varieties of shoes, scrubs , tees , joggers , jackets , and many more !! Located just opp. To Cedarbrae mall !Also you’ll get best deals over there !
