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February 2024 by Andrew L
I came in and admitted I was just there out of curiosity. No intention of buying. Store manager, (who's name escapes me, sorry) was amazing. I'm the inquisitive type and asked a bunch of questions and she took the time to thoroughly answer them all like it was no bother. She even went as far as volunteered more information which made me feel like she was not just humoring me but genuinely was happy to talk about the products, the company and her career there. I can only imagine what it would be like if I was actually in need of something there! Impeccable service at a type of store that doesn't actually require it. So many shop there out of workplace necessity and have no choice to buy something there so that level of service is impressive. I have high standards because I've personally been in retail for 20 years. I highly recommend this store to anyone looking to fulfill their safety shoe needs.
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December 2023 by Aldrich Lao
Store Assistant Manager Terry was welcoming and recommended clearance work shoes when he noticed that I have no company insurance policy. Service was prompt, informative and he did not upsell me, rather he looked after my best interests on choosing a lighter work shoe and a cheaper price.
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November 2023 by Shireen k
I was delighted with the level of customer service, haven't had this kind of service for over 10 years now. Thank you!
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October 2023 by Morlan Reddock
Visited the Markham store in Sep 2023 and was provided with exceptional customer service by Terry who is extremely knowledgeable about their products. I would highly recommend visiting them if you are looking for safety gear.
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October 2023 by Ali Mohammed
Local 27 carpenter here. I only buy boots here cause their service and support is unmatched. A store dedicated to safety shoes means they know a lot about safety footwear and really go the extra step to make sure you are happy with your purchase. I dealt with Sue recently and she was outstanding.
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October 2023 by Tony Cummins
Great service here, they followed up (unprompted) with an inquiry by email to make sure I was kept up to date on availability of products.When I returned, the knowledge and guidance of the Assistant Manager about what I actually needed instead of wanted was appreciated, not directing me to the most expensive shoes, but specifically what was best for my needs.
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October 2023 by David Omlas
Ulrika was very friendly and nice, she honered a company discount and, very thorough through all the process too make sure I'm getting a proper and comfortable shoes.ThanksDavid.
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July 2023 by Hugo Tang
Updating my old review as it won't let me review twice! I came back here to purchase another pair of boots. Taylor was super knowledgeable, kind, and professional as he helped me with my purchase!! ???
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July 2023 by Aby Girija
I buy this shoe for $185+ Very bad quality shoes…I don’t recommended
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June 2023 by Josh L
This afternoon I came in looking for a new pair of work boots to replace a pair that was not comfortable, I was welcomed by Terry who helped me out and provided some of the best customer service I’ve ever experienced. In future I will be strictly purchasing all boots from this location.
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June 2023 by Kai
One of the best shoe purchase customer experience ever. I have really wide foot even by wide standards. Terry helped me and practically flipped the entire store upside down to find a shoe that actually fits my ogre shaped feet. Highly recommend, Terry will find your fit no matter the circumstances.
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March 2023 by Darren Wegner
Fantastic customer service. Terry did a great job finding me the right boot for my job. Very knowledgeable. Will be returning for all my saftey boot purchases
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March 2023 by Marie-Eve Fliesser
Amazing customer service! Terry helped me find everything I needed and I am very satisfied with my purchases!
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February 2023 by May Wang
A great shopping experience. Thanks for Terry’s professional suggestion. He is very thoughtful. I am satisfied with my new safety shoes.
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February 2023 by Wendy Wu
Terry was fantastic. He was extremely helpful and patient. Provided a lot of information without pressure.
