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February 2024 by Angie Zheng
The first time I bought furniture from this store was ten years ago. At that time, my husband and I chose the Queen size bed together. I vaguely remember that we purchased it in Downtown. We liked the style and quality, and the delivery was timely. I have used it for many years, but the store moved. One after another, a lot of furniture was added to the house, and there were also a few new beds, old ones and small ones. It took a lot of furniture and went around and around. Ten years later, we moved to a big house again and moved and organized the space. It was only then that I discovered that the two leather beds bought from another house were cracked, and the wooden bed bought by another house was also seriously aged. The only piece of furniture that was sturdy and timeless was actually the bed I bought from Modern Furniture. It has been ten years since my husband and I became the parents of the family, and then the children's bed. Compared with the furniture around us, the quality is still very good, so we discussed it with my husband, found this store, and placed orders one after another. In addition to the bed, there are other pieces of furniture that can withstand the test of time, which is a surprise for customers like us. I received the product again this time. I like it very much inside and out. I look forward to the next ten years.
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February 2024 by Nelson OY
Very decent customer service.Got a couch from them 14 months ago and one of my friend's kid was jumping on it and made one side of the couch totally sunk down.Contacted their customer services and their guy showed up the next day for a evaluation, then a week later he brought a trunk load of tools , fixed the couch, also added a few supporting beams and leg into the couch.Had to pay for the repair because it was out of their 1 year warranty , but it was only fraction of the price of my couch. Definitely recommending shopping with them!
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October 2023 by Yang Li
Ratings speak for itself even with all the fake five star reviews.Unreliable. Not simply because of missing a delivery, but because of their poor service in handling the situation.Aggressive in making false promises and taking in deposits, fails to deliver with no compensation. Typical over-promise and under-deliver.Some in store items pretty value for their budget, but beware of materials used for furniture.Response for owner:Tell everyone how long the back order date is :)Asking for email transfer was an ordeal.We placed the order weeks in advance, we placed a deposit. On delivery day, there was no communication until late afternoon and the excuse is "oh we cant find one of the parts, my bad".The staff begged us to make a deposit to "Save the best one for us" in store.I guess the priorities is to sell, but not provide customer care.I guess everything was done perfectly by Modern Furniture Toronto.Who cares if the customer has to sleep on the floor on a mattress.Who cares if the customer doesn't receive communications about the delivery issues on the day of. He can just wait there.Who cares if its an inconvenience for the customer to come into the store physically to get a RefundNo comment on quality, just do your own homework. Pay attention to the handiwork and the material used.
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September 2023 by Gun Jin
The products are rich and the prices are reasonable
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September 2023 by JADEN KANNAN
Great products!
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September 2023 by Miny Shen
The service attitude is pretty good, but the quality is average.
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February 2023 by Jessica
This store is not that reliable. I don’t know why there are so many 5-star ratings. When I bought a new one, they sent it a defective one. I waffled for a long time and sent it back for a replacement. The replacement still had the same paint peeling and cracks. It's a defective product. I spent the price of a new one to buy a defective one. I'm not in the mood to replace it anymore. I have to dismantle and assemble it myself and have to send it over and have to waffle about it. It's tiring!
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February 2023 by 陈忠梁
I went to "Modern Furniture" last month and bought a new bed. It took me a long time to install it. Only today did I find that a lot of paint has peeled off and there are big cracks in the base. After a long time of wrangling, I originally asked for the bed to be sent and returned. 1200, I changed my mind after I passed it. I had to confront the salesperson, saying that I originally bought a defective product, and then I had to argue for a long time whether to replace it. After I sent it home and installed it myself, I found that some paint was still peeling off. There was a big crack under the bone of the main root that ran through the entire root. I called and argued for a long time that the crack was nothing, and I had to change it after I fell asleep [covering my face]. He also said that it had been a month since I had to change it, and it was fine. It was a little small. It’s so tiring to keep struggling with the problem. Well, the big gap in the newly purchased bed is a small problem for him. This experience was bad enough. Anyway, my relatives and friends and I will never buy anything from that store again.
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February 2023 by PAY KOOL
Not a credible store! Don't go there or u'd regret! all they do is lie!
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February 2023 by giga meter
good service, one thing I am not satisfied is the installation worker ask for tips, another thing is one of the product I received seems not the one which I ordered, so I will give 3 star instead of 5 star.
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February 2023 by stella chen
The product quality is very poor, and the service attitude before and after placing the order are completely different. We will not be held responsible if you go out. Please be careful when placing orders and take a detour.
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February 2022 by Qing Zhang
Great service, great quality I would definitely recommend to all. . .We love the shoes cabby that we got from them. They delivery to us on the same day which is awesome ☺️ we dont even need to worry about the installation (love their services)
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February 2022 by Shirley Lin
The furniture is very beautiful and the price is very reasonable. I like it very much and am very satisfied with their service. I also introduced relatives and friends to buy furniture from them and they all said that my introduction was very good?
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February 2022 by Coconutsea
Not recommended to my friends: the delivery time is long, the installation cannot be done on the same day, the buyer is not given a time to come back for installation, and the buyer only completes the installation of the furniture after several urgings.
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February 2022 by Alan Cheung
Bought a sofa, dining table, and six chairs. They provided excellent sales service and did a great job for the installation. I recommend this company.
