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December 2023 by Laleh H.
Always a great experience at this store. The team is always helpful, knowledgeable and very patient with answering questions and offering suggestions and recommendations on products.Some of our furbaby's fav included Benny Bully Nutrimix treats, Performatrin chew sticks & Charleebear Cookies. We also purchased our furbaby's crate mattress from this store (Bailey & Bella), feeding bowl (Essentials melamine dbl feeding bowl). They host adoption events with local rescues & shelters, Photos with Santa, Bark in the Park which showcases great pet brands they carry as well as great deals and sales in store.
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November 2023 by ryan xu
Went to the store to make an appointment for dogs’ nails clipping, one staff put me on the list and said the specialist will call back the next day. They didn’t call the next day, so I called again to ask if I could make an appointment or when I could come in, and the staff again told me I’m the next one on the list and just wait for the specialist to call me back. And that call never happened. I don’t understand why it’s so difficult to book an appointment there, not sire which part of the chain failed but simply making an appointment seems mission impossible. Never visiting again
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November 2023 by Peter Rizk
Really nice Petvalu and the grooming services are efficient and caring. Bath and brush was done in under 45 minutes and the staff was super friendly. I wish there was an online booking system as I have to call in every time, but other than that it's an amazing place to go and get some treats for the puppy.
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November 2023 by Andree Shenouda
We just came back from the Pet Valu Uptown Markham location. What a beautiful store. Everything I can think of for my dog is there. The staff are courteous, helpful and no need to wait long for help. Our bag of dog food was carried to our car by a very polite staff. So many other retail businesses could learn how to provide excellent customer service from Pet Valu. Thank you, we will be back!
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November 2023 by J L
Awesome place with a bunch of washing stations with great products. Great service from employees who clearly love what they do. If you have a pet, especially a dog or cat, this is your go-to pet store in Markham/Unionville!
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October 2023 by Erich Ko
I have been a customer here for about a year. Normally, I have no issues booking grooming appointments, but this time, I waited 3 days to simply get a call back. I ended up coming to the day I wanted to bring my dog in, and I tried calling. The cashier answered and explained that they were unable to book for the groomer but to wait for a call back.I totally understand that businesses get busy, but the fact that the groomer couldn't take 2 minutes over 3 days to call me back and tell me they were fully booked is crazy to me. I won't be returning to this location.
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September 2023 by Dubbee Ave
Best staff ever! Thank you to the managers! My pup sonic loves visiting and getting some scrubs and bubbles at the doggie wash!
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September 2023 by Melanie C.
I find it baffling that the customer service "team lead" based in Markham is unable to forward an email to a particular store. It really wouldn't take much technical ability.
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September 2023 by Trejan Sevilla-Garcia
It was my cats bday so I went to pet valu to try and make him a pate cake decorated with treats but it couldn’t have seafood ingredients. The staff was more than willing to help me find food with my unique requests and even help me find my cat a bday outfit too.Thanks for making my cats bday great he was very happy.
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September 2023 by Angela T
The super friendly attitude of the salesperson makes me feel very comfortable. I am here for a trip and even gave me many small things to try before buying. I will come to Toronto every time I come in the future
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August 2023 by Prasad Kamat
Great location and wonderful staff! We use the dog wash station regularly
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July 2023 by Aries Li
I don’t normally write reviews unless it was a terrible experience. But with Jenna, she was beyond amazing, knowledgeable and provided such great service that this review is warranted. She was very patient while I explained the needs of my pets while recommending the best and valuable products for them. I don’t normally shop at this location as I am unfamiliar with it, but Jenna made sure I felt very welcomed. I hope her managers see this as she deserves a raise for her exceptional service and attitude! I will definitely be shopping at this location from now on!
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July 2023 by Yvette YANG
CAUTIOUS if you want to go to this location for grooming!!!I took my cat to be groomed however surprisingly noticed the groomer has her big dog there, UNLEASHED. (Really small space but two large dogs as well as others three smaller dogs there)When her dog standing up and sniffing my cat, I told the groomer I was worried about my cat might be scared. She somehow became angry: “don't worry. That is my dog. I know my dog. She's not gonna EAT your cat.”I explained to her that I am not worried if my cat will be eaten. I was simply worried about my cat will be scared. However, she became even angrier ~ it’s like I have offended her by telling her that my cat might be scared by her unleashed big dog.After asked me to come back in 1.5 hours and shut the door, I decided to take my cat home without grooming. I don’t feel comfortable leaving my cat there for about one hour and a half with that angry groomer. I will never go back there for grooming.
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July 2023 by M Park
My morkie, Cleo, hates to have her nails clipped. I informed the groomer that she had a terrible grooming experience at Petsmart (please see my review) that left her scarred. Both times I have brought her to Pet Valu to get her nails trimmed, the groomers were patient and professional and did a wonderful job. I highly recommend.
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July 2023 by NCLPC
CAUTION: DO NOT BRING YOUR DOG TO BE WASHED/GROOMED HERE UNDER ANY CIRCUMSTANCES!!!!!!!I was picking up some food for my cat and walked by the dog washing station - and to my horror - witnessed the dog that was being washed, WHIPPED and HIT by the employee washing him. He was obviously scared and in pain, and was barking like crazy. I truly could not believe my eyes at what I just witnessed.I immediately notified the employees at the cash in front of the store and they dismissed the incident and advised that the employee hitting the dog was the STORE OWNER!!!!!Please, if you value your pets safety, do not under any circumstances bring them for a wash at the Pet Valu on Highway 7 in Markham. It truly broke my heart to see the dog scared and suffering. This IS UNACCEPTABLE and I will be sure to contact your corporate headquarters to advise them of the mistreatment of animals taking place here. Frankly, I would not spend a penny at this location and would encourage others to do the same.
