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December 2023 by Joce Paguirigan
Just love the staff. The staff are often helpful and patient. I got the perfect gifts for Christmas
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November 2023 by Nan Li
Sad. So bad experience today in Roots store. The cashiers told each other, didn’t pay attention for customers and rude explain. I didn’t like come Because now everything badly. So terrible in the Roots.
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November 2023 by J Hill
Staff very rude not helpful.Also slow to allow communication with those they are answerable to.
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June 2023 by Michelle L.
Roots carries a lot of high quality comfort and loungewear these days. Their sweatpants and sweat shorts are top tier in terms of softness and style. I know Old Navy likes to position itself as great for the whole family but Roots often makes the same things for men's, women's and kids!They don't have a ton of sales in their regular stores but I went in anyways. They have a super cute "Beaver Canoe" line right now. There are sweatshirts with and without hoods, and in a lot of colours. They even have a beaver plushie in matching hoodie. You know I had to get one of these.All of the staff were really helpful on this shopping experience. I wanted to try on my new threads so they helped me with a change room, then helped me unlock the changeroom when I accidentally locked myself out. They also weren't pushy which made for a comfortable shopping experience.
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March 2023 by This MDC
Had a good experience visiting the store last time. I was greeted right away & I was helped find what I needed promptly.
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November 2022 by Cacine Chan
I was go to adjustment the price today，but the staff is so rude. Another staff is gossip about guests with the “VIP”. If there is a problem with your computer, please contact your head office, do not pass the trouble on to the guests.
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November 2022 by teresa angelillo
Went into Roots yesterday evening. Employees were extremely rude. From rolling their eyes to making rude faces. I was so disgusted by the behaviour I just decided to leave. For such a good quality clothing store the employees are horrible. Nasty attitude. If you’re looking to just run in and out, sure. But if you’re looking for help from an employee, better off making a drive to a different location.
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January 2022 by Alexise Austriaco
If you guys ever shop at this Roots location please look for the sales associate named Carlos. He helped me out with my exchange and I didn't need to go through a hassle to get the original receipt after I brought the wrong receipt with me. He just did a straight exchange and I got the right item I wanted. He is such an amazing sales associate would definitely give him 100 stars if I can but google doesn't have that option.
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September 2020 by Sandra Zhou
Great location, usually really nice staff on duty.Their sale section is very small now as they carry a lot of the new arrival items more.Men, women, children and leather goods on the right side of the children section.
