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November 2023 by Gabriel Way
Came in today to buy some clothes for a formal work function. Was initially very stressed to be picking clothes for this event but Lisa/Leena(?) Chen was extremely helpful with providing suggestions/input and made my shopping experience so much better. Amazing customer service. Sorry I forgot your first name already Ms.Chen, but I am glad you were working today.
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October 2023 by Robert
Went to do a return at this store since I am planning to visit the mall. They had trouble doing a return as system is not showing for online item. Instead of figuring out, they came to conclusion that it's a final sale item despite the amount is not ending in .97 cents.Email online customer support which confirm that this can be return in store and it's not a final sale product.Terrible store level service but great online customer support.
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October 2023 by Annandi Merhai
Mira at Markville mall really catered to my needs. Usually I don't shop at RW&CO, but she made my experience pleasant. Her selection of ideas is what made me purchase what I really love. She was so kind and she even left the change room to really show me some great pieces that would look great on me. Being plus sized, it always takes longer and some stores they don't help you or nothing comes in your size. Mira assured me things would fit and kept encouraging me and completely understood what I was looking for! Thank you for all the help!
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August 2023 by Solukus com
Good quality and good customer service ???
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August 2023 by Solukus
Good customer service and good quality ???
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June 2023 by Kenlita Rampersad
Wanted to highlight RISHI for his top of the line service. My husband loves the suit he bought and with Rishi"s outstanding Customer Service. We will definitely be back again soon. Thank you Rishi
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June 2023 by Ganesh G
Excellent customer service?
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February 2023 by Panteha Mousavi
I didn’t really find what I needed but Jason left me a great experience to appreciate. Very friendly, helpful, knowledgeable, and very honest which is needed in more stores! I absolutely loved it.
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September 2022 by Cassie Crazy
I used to shop for my work clothes here, now I find that the value is decreasing, I am not willing to spend $80+ for a polyester sweater.
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August 2022 by Hamzny Krish
Love the quality of clothing. They also have pretty good sales. I always wait for a sale because they have them often. I prefer the choices online
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July 2022 by Suraj Vadhul
Great customer service, walked in today to exchange a shirt that I had purchased last week along with a few other items. The cashier made a price adjustment for all the products in the order not just the exchanged item, as they were at a discount today and I wasn’t aware of it beforehand. The quality of clothing at RW&Co is always excellent, but people at this store make it even better!
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June 2022 by NAZNEEN KARIM
I had to buy suits for my 2 sons, and Jay at the Markville location was amazing.. he went above and beyond to help us with sizes and sales and also after a week I went back with the receipts for price adjustments and coupon code that I had received on my email.. he helped me with all that.Great customer service. :-)
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September 2021 by T.
Standard selection of lounge and professional wear. Change rooms are clean and the staff were friendly. The staff seem to have a good banter going on though they're noticeably casual in front of customers (e.g. complaining they don't want to do a certain task)
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September 2021 by Derek Tee
I had a last minute emergency with one of their products the night before a wedding. With only fifteen minutes left until close, they were able to resolve the issue! They were so understanding and patient!! The staff here are my personal heroes and set a new golden standard for the best customer service I’ve ever had. Could not have had a better experience here. Will definitely be back!
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September 2020 by Vicky L
Went back in to return a dress and was interrogated by a sales rep.She asked me why.I said I didn’t like how it fit on me.She said “well you probably don’t know how to wear it properly”I pressed for the return as it was only 24 hours since I bought the item, it was within refund policy.I was then reprimanded for using Apple Pay.I tried to explain the last 4 digits on the Apple Pay card is different than my actual card - I also showed her my Apple Card app with the 4 digits.She complained that I was making this more complicated and that she didn’t trust Apple Pay.I was patient until this moment - I got upset and then she finally gave me the refund.Unnecessary situation and unprofessional customer service. If you don’t know what to do when Apple Pay comes up then you need to consult your superior - do NOT argue with the customer. No exceptions.