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December 2023 by Never Mind
Don't go to this location, they charge me $50 car wash that I did not had purchased. I was in a rush, tap and left trusting the gas station to charge me for the fuel i purchased, found later on my credit card statement that I have been charged $50 more. Reached out to Shell no resolution. If you go there be ready to see fraudulent transactions on your card.
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September 2023 by Arvin L
This is hands down the absolute WORST Shell gas station in the ENTIRE world! Seriously, can you even count how many pumps you have? And how many of them are just plain BROKEN? I tried EVERYTHING, pre-pay, no pre-pay, and guess what? None of them freaking worked! How many damn times did I have to shove my credit card in before it finally decided to cooperate? Stop playing games with our precious time! If every piece of equipment you've got is on strike, just put up a freaking sign, will ya? SHUT IT DOWN, and I mean RIGHT NOW! The fact that there's a never-ending line of frustrated folks inside your pathetic excuse for a store is a testament to your mind-blowing INEPTITUDE! This is unquestionably the most ATROCIOUS Shell station in the WHOLE of Canada. Do yourself a favor and NEVER, EVER set foot in this nightmare again!
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September 2023 by Yi Yao
I recently bought coffee at a Shell station. I filled my cup with 80% coffee and added 5 small cups of milk and cream. The staff members, including the cashier and cleaner, informed me that I was only allowed 2 small cups. I mentioned that Tim Hortons provides more milk and cream for their coffee at a cheaper price. In response, they raised their voices and became aggressive, stating that cream is unhealthy and could be fatal. They even went as far as to ask if I wanted to die. They continued to harass me for about 10 minutes, and their raised voices made me feel threatened and unsafe.
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September 2023 by h. yang
Card machine was broken on all pumps. Cash only…(15 August ‘23)No warning was posted anywhere!!!BMO bank machine is broken or empty most of the time as well!Will avoid this location from now on
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March 2023 by Alexandra Ramirez
Please do not try to use their car wash. It is broken. I had the most terrified experience. The staff was unhelpful, and told me it was all my fault, he called me a liar and did not return my money, for a service I didn't receive and for the damage it almost cause to my car.
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February 2023 by Benjamin Lee
Haven't had too many problems at this Shell, there was one time however that seemed really odd. Whenever I would get gas there it would be at around 6am before work. There was one morning where I pulled up to the pump as usual and as soon as I put in my credit card all of the pumps just powered off. I walked up to the door to ask about it but it was locked and the staff there wasn't looking at me as I kept waving. I left to go to an Esso along the way after. Other than that, it's a bit pricier than some other stations but overall alright.
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January 2023 by Yoro Z
Absolutely the WORST gas station ever. Car washing machine is broken right in the middle when I was trying to get my car washed, could have damaged my car. The cashier called Hannah was horrible who doesn’t wanna fix the issue and pointed at my face and yelled at me saying it was my fault. He argued with me for 30mins and issue remained unfixed. DO NOT COME TO THIS GAS STATION!
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January 2023 by Hank Fu
Bad customer service. Not really concerned about the equipment having occasional technical issues, but what really bothers us is the attitude of the staff here, who tries to blame the techical issue on the customer which is an ethical problem. When asked for a manager for complaint the staff tried his best to stall time and found numerous excuses to avoid further escalation. Also when we asked for staff's name for our escalation he simply threw us a name and claims he has the same last name. I used to be in customer service as well and this kind of behaviour is not acceptable at any business. Hope Shell management can look into this issue further to avoid having a reputation of terrible customer experience.
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January 2023 by Spark Wang
Very bad customer service, guy named Hanna… literally not trying to help at all. Lying about the stuff he can do, refuse to call boss, blame you for their car wash not working ?
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January 2023 by William Yuen
Not satisfied with Hanna’s service. Staff needs more training before put into the position. Don’t come here if you are looking for customer service. Not recommended.
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January 2023 by Chloe Zhang
Hanna definitely doesn’t know what is customer service! Will never come back to this location again!
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December 2022 by Stephen Miller
Ordered a Freshii box from here on Skip the Dishes, and not only was it not delivered, I was not informed until the driver got there. Make sure that your inventory is accurate if you're going to have items listed on delivery services.
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October 2022 by Slime Lop
Some old gramps at the counter didn't wanna properly handle my request which was easier than the lotto ticket stuff, told me to go talk to a lady who was busy herself.
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May 2022 by Arlene B.
This Shell gas station is located on the north west corner of McCowan and 16th Ave. It is somewhat complicated to enter the plaza unless you are approaching southbound from McCowan, or westbound along 16th Avenue. This Shell location has a car wash.
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April 2022 by Kent Tsoi
If there’s 0 star I definitely put it on, the service is so bad there, I’m very frustrated, this is another bad service I received, no more next time!I just read some reviews, I found the problem that it’d happened 7 months , and it’s not fixed, it’s ridiculous!
