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August 2024 by F
After much research I concluded that Stannah chairlift products would meet and even exceed everything myself and my wife will need for many years to come and now that the installation is complete I can state we were 100% right. The entire process from the first visit by the salesperson, Jamie until the installation by Jeff went extremely smooth - we had the chairlift delivered and installed in less than 4 business days which is truly amazing. Jamie explained to us in great detail each and every one of the available options and what we really appreciated was that at no point we felt pressured into making a decision or even choosing Stannah over any other supplier out there. Despite him being a young person, Jamie is a truly remarkable professional. Jeff came to our place on the day scheduled for installation about 10 minutes earlier but waited patiently outside until the agreed start time. He did his work without wasting any time and the quality of his workmanship is simply impeccable. After three hours, when everything was complete he ran the demonstration of how the chairlift works, its safety features and walked me through various troubleshooting codes and their meaning. Not for a single second he lost his patience with me as surely I had a lot of questions so I make sure I have everything covered. I was truly impressed by Jeff as a skilled technician and as a person. These being said, I wholeheartedly recommend Stannah chairlift and their services to anyone looking for a great product contracted and delivered by a great team.
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February 2024 by John Hamilton
Impossible company to get a hold of. Spent an hour on hold this week and last week. Even left a call back number and didn't receive a call back. Incredibly unprofessional.
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October 2023 by Anja C
Ben who installed my lift was amazing!! He was very kind, informative, patient and professional. Quality workmanship. Steve came out and fully explained everything and sold us completely on your product. The young lady that my husband talked to on the phone to make the appointment to have Steve come out was very kind and helpful. Highly recommend Stannah. We are very happy with the product and the staff!!
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August 2023 by Lynn Petsinis
Great demonstration and salesman very helpful. Purchased chairlift waiting for installation
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April 2023 by Marlene McKay
We are very happy with our Stannah Stairlift. The Salesman Steve Bresgi was very helpful and the Installers were very polite and professional. We are so happy with our extra mobility in the house. We would highly recommend Stannah to others looking for a Stairlift. Thanks Stannah.
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January 2023 by Greg McKay
We helped my senior parents research and purchase a stairlift for their home in Brampton. We had quotes from multiple stairlift companies. Steve Bresgi was our Sales Advisor from Stannah. He was very helpful and knowledgeable. We were impressed with the features of the Stannah stairlift and confidently chose Stannah after considerable research. Thanks Steve. Thanks Stannah.
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October 2022 by Lawrence Wong
terrible company phone line not working service department not returning calls
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January 2022 by John L
This review is for the custom design, fabrication, and installation of a Siena 260 stair lift system in January 2022 by Stannah Canada Inc., 25 Valleywood Dr., Markham, Ontario.I initially spoke with Christy, Senior Advisor at Stannah who explained the models and options available, pricing, steps & times from order placement to installation in addition to identifying the March of Dimes program to financially assist qualified individuals with such devices. Her support continued during a stair lift “test drive”, through the stair measurement step, and in dealing with the March of Dimes until complete. Without a doubt, she has been one of the best company contacts I’ve had the pleasure of dealing with. If in need of a stair lift system, I would strongly recommend contacting Christy first.Installation was completed by Craig and Dan both of whom were both;• Vaccinated against Covid, masked, and properly kept their distance• Very personable and a pleasure to deal with• Knowledgeable of their product; installation quality was very high and all questions were adequately answered• Prompt in their arrival and installation efforts which took less time than anticipated• Tidy during their retrieval of parts & tools and during the installation & clean-up• Thoughtful in their demonstrations and explanations of how to use the systemAlthough the stair lift has been in use for less than 1 week, it is obviously very sturdy in its installation & construction (tested by 2 heavy individuals) and very easy to use. Stannah products and service have my vote.Note – I have no connection with Stannah (other than being a satisfied customer)
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December 2021 by Christina Scott
My stairlift broke down on Christmas day, it is blocking my only way to access the rear part of the home. I have abt 2 ft to squeeze by to access the stairs and rear part of the house. NO service available or tech call to help. This morning I called again and was told not to expect any service until the new year and the lady was unable to schedule a call and I was told not to expect one either. This is unacceptable, these lifts are sold to people with mobility issues but if your lift breaks down you are left without a service appointment or repair. Unacceptable.
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November 2021 by Jacquie Morino
After a few miss communications the installers were excellent. They listened to me and by the time they left I know exactly what I was doing. Thank-you for having excellent staff. I wish I had put the stairlift in years ago. Thank-you again Stannah Canada.
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November 2018 by Sharon Ramalho
The research I did to find the best stair lift provider, led me to Stannah. After receiving visits and quotes from 2 other companies, I knew Stannah was going to be an great company to put the trust into providing a stair lift in my parents home. The Customer Service and Installation teams were fantastic to deal with. This company takes what they do very seriously. The lead time to order is 6 weeks, so that is something to be aware of. The only comment would be they could have stayed in touch and keep me aware of the timing. I did call during week 5 to see how much longer and I was happy to have received a call that it was ready to install.
The installation took about 4.5 hours for a curved lift. Again, outstanding service. My mother is happily able to use the stair lift, very comfortable and easy to use.
Thanks to the team at Stannah. I'm a happy customer.
