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January 2024 by Jimmy Buckets
5/5 stars. I had a regular credit card with cashback being little to nothing. I've contacted the bank and I had the associate Helen help me sign up for an aeroplan credit card which she explained all of the benefits in detail. welcome points, first year waived... After that she was proactive with helping me invest in TFSA and she handed me off to her associate Jacky. He helped me super quick and told me what would benefit me in the long run based on my age, income and how much money i had to invest. Super simple and well detailed. I also come to the bank often to deposit and withdraw and all of the tellers are so amazing. Excellent customer service and such a clean place. I can tell everyone cares about their environment as the fish tank is super clean and cool!
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December 2023 by summer zhang
I had few experiences with this branch, for both of the visit the manager Ms Zhao showed her professional skills and I feel she truly respected TD clients. It’s normal to see one time, but for an ongoing positive attitude like her is hard.
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October 2023 by Claire
Poor service! Tellers are slow and unpleasant. They take forever to help one customer and always have to go ask for assistance. Terrible experience!
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August 2023 by Rob M
Wait times at this branch are abysmal. If there's a line up at the ATM might as well make sure you cancel your next appointment. It's low staffed and very slow
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February 2023 by Taylor Tire
Excellent customer service. Miss Yip was very friendly, patient and helpful in helping me find what I was looking for.I truly love the top notch friendly and very professional customer service I’ve received from TD bank.
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January 2023 by Vahid Sadeghi
My experience with this particular branch was very disappointing. I was helping two newcomer friends to open checking accounts. Although we told the employee that the clients needed checks, they did not offer temporary checks. They don't answer their phone calls. At the time of writing this, it's been two days since I left a message on their voice mail box, and I haven't heard back from them.
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August 2022 by Vinashan Nallaratnam
I honestly rarely leave reviews, but Bobby Diu at this TD branch is an amazing representative. He made me understand what I needed for a line of credit and the documents I needed. He helped me with other banking needs as well and went above and beyond. He deserves a promotion.
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June 2022 by Jenny Pan
Made an appointment at 12:30 pm. Was there 30 min ahead, waited 45 min with absolutely no service, no greetings. Staffs were chatting, eating, drinking, only 2 teller windows are open, line up was excessively long. Gladly take my business to another branch :)
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May 2022 by Donte Higgins
The customer is trash. They are really slow and always an system or machine issue. Don't bank in Markham or Richmond Hill. Worse experience and service in the while GTA. HSBC,TD or RBC are the same experience and headaches
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May 2022 by KZ
Dealt with a gentleman named Samuel Chan for my mortgage. He promised me $1000 cashback in a phone call for my mortgage when i found a competing rate from scotiabank so i decided to go with td. After i closed on the mortgage, he never gave me the $1000 and also completely ignored me when i tried to follow up multiple times. I would not trust his word.
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May 2022 by Martin Talavera
Friendly and helpful staff.Quick service.No problems encountered.
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September 2021 by DK Lo
Comfortable and rarely crowded, this TD is close to where I used to live and has lots of parking spaces. The staff is pleasant and the branch is rather spacious, so it doesn't feel too claustrophobic. Other than that, it's a regular TD, with the notable advantage to me that it's close to where I operate and move around.
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September 2021 by Anna Sun
This is the only TD bank location I trust. :) The tellers are super efficient at their jobs and I am super pleased with their customer service! Also it’s a relatively empty branch so no long lines.
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September 2021 by M
Large TD bank location with coffee/tea machine available for you to use while you wait. It’s really busy, so sometimes while waiting, I wasn’t sure if they had forgotten about me or not. But so far, after going there a few times, they were always able to help me in a relatively timely manner.
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September 2021 by Gibson Square
Terrible experience with a particular Business Rep at this branch. Slow and unresponsive to any question. Unreliable, especially during most urgent cases and almost had to plead to get a response back. Never had an experience anything like this at any bank. Glad I took my business to another branch.
