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February 2024 by Mek Lee
Cherry helped me and she's great!
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February 2024 by Deanna Stefanoff
Adam was incredibly helpful and thorough with all questions we had with our order!
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February 2024 by rj s
Great customer service by the team and manager at the Brick. Great leather couches at a great price.
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February 2024 by Fiaz Kara
Overall. Good quick service
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February 2024 by Ebi
Never ever purchase anything from the brick. I chose to buy my furniture from here out of all my options and i regret it. Started off by the sales person telling lies to make the sale. I had a 3 hour window for my delivery i booked the elevator in my condo in that time. Order didnt arrive so i called customer service they checked and said its running 45 minutes later than the window. I lost my elevator booking it caused a massive headache. When the delivery person arrived he kept calling me to hurry up and get the elevator ready or they have to leave. They show up 45 minutes later than the window and start being rude saying no we are not late and we are going to have to leave without delivering your order if you dont have the elevator ready right now. They dropped off the furniture and did not assemble it even though i paid for it to be setup and the sales rep told me they would do it. Rude delivery, then when i call their customer service they don’t pickup on my number anymoreSTAY FAR AWAY FROM PURCHASING ANYTHING FROM THE BRICK TRUST ME
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February 2024 by Sathees Ratnam
Thileepan provided great customer service. I will recommend him to anyone.
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February 2024 by Mihir Patel
Great place to shop for furniture, got a fantastic set of couches from here
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February 2024 by Helena Tsapoitis
NINDI was amazing at helping us find exactly what we wanted with the best deal!
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February 2024 by Lawrence C
I had the pleasure of receiving exceptional customer service from Cherry. Her dedication to ensuring customer satisfaction was truly outstanding. From her genuine concerns for my dilemma to effective problem-solving, Cherry went above and beyond. I highly recommend anyone coming to this location to ask for her services. It was truly refreshing to experience such professionalism and commitment to excellence.
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February 2024 by Annie W.
My parents had a horrible experience buying a washer and dryer from The Bricks, and just to save everyone the hassle you should buy else where.We fully paid for everything and then we were told we had to disconnect everything before the day of delivery. They say how easy it is just unplug the machines. But when we called them back they had a checklist of stuff to do. So we end up playing an additional $150 to have them come and disconnect everything.One day was schedule for disconnecting the washer and dryer. So they, disconnected the old dryer and washer. They told us the dryer vent will be left until the delivery guys come and they will replace it. They took the dryer away however they left the old washer with us saying it is our responsibility to check to see when all water are drained from the washer and they will be back to collect it. No instructions were given on how to drain it. How are we suppose to know when the water is fully drained and emptied, will it get drained by sitting in our basement?The next day they schedule the delivery of the new pair of washer and dryer. The delivery/installer people refuse to change the dryer vent saying that it's a lot of work. When they left they told my parents the washer and dryer can be use now. We were told at the point of sale, these people will connect everything. However, when they left as my parents wanted to test the machine the drainage wasn't set up, plugs were not plugged in and the machine were not even levelled.We called them back and provided picture via emails and they haven't been much help obviously.A huge dissapointment at the level of service, and the professionalism across the company. No one takes accountability on anything and shy away from their responsibility. This is not the first timebuying from them but definitely the last time.
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February 2024 by Lynda Davis
Had an amazing experience at the Brick this past week. Toula, the Sales Consultant helping me with my purchases, when over and above to make sure I got the best deals. Thumbs up to her, the Store Manager, (Terry Rosenberg) and the Client Staff for excellent service.
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February 2024 by Sal Arena
Amazing experience made everything so easy and went over every detail with us on all of our appliances
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February 2024 by pina salvino
Horrible service do not purchase a mattress from these people they will rip you off. They are big-time liars. The warranty is a scam.
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February 2024 by David Lau
The services are excellent. Tim So, the sales representative, is very friendly and knowledgeable. He explained in details about the products and features and helped us to find the right furnitures meeting our needs. Very professional ?
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February 2024 by Terri Lai
Tim has provide a great service to us. We enjoy the entire process.
