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January 2024 by Owen Li
Was there on Dec 31 to sign up my wife for a new cell phone plan and my in-laws for new internet service. Harsh took his time to explain to me all the options that were available in detail. Phenomenal customer service. I would rate him 10 stars if there was the option.
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January 2024 by Prerak Choksi
Darshan sugested various phones and helped in getting best deal. I eventually bought s23 fe, Darshan stayed even after the closing hours and helped me do paper the work. Definitely went above and beyond helping me. Thanks!
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December 2023 by Shabbir Ali
It was great working with Amisha. She helped me choose the perfect phone plan and the phone. She deserves 6 stars :)
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December 2023 by James Shanon
Akram is the best guy to deal with, and he takes care of the everything. Best experience at the store. 10/10 to Akram.
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December 2023 by Jeffrey Palumbo
Angela and Harsh were absolutely amazing, they helped set up new phones for my wife and I! Come see them for the best deals!
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December 2023 by Faizan Diwan
I bought 2 phones, 2- 14 pro max and got an amazing service by the store manager- Harsh. He showed and explained me everything about the phone and helped me to finish all the process.Thanks to him for his excellent customer service.
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December 2023 by Vishesh Mehta
I got an excellent service at source. The deal was quite amazing and saved me a lot. Darshan is the guy to watch out for who has vast knowledge of phones and great customer service. Kudos guys
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December 2023 by Alyson Green
Disappointment to say the least.I attempted to pick up my in-store pick-up yesterday. I received an email outlining that my order was ready for pick-up. I arrived in the evening and could see that all employees were busy. I waited patiently.One employee asked me what I required assistance with and I outlined that I wanted to pick-up my online order. I was told that it would take 5-10 minutes to pick up my order. This was after already waiting 10 minutes to speak with someone. I noticed that another employee was available. The employee outlined that only specific people could help with in-store pick-ups and I would have to wait. This was followed by attempting to tell me about the phone promotions that they are offering for the day.I seemed like the employees were more concerned about selling phone plans as opposed to assisting customers who already paid for their order. She suggested that I speak with another employee. I waited for that employee to become available. I once again outlined that I was trying to pick-up my online order. I was told it would take another 10 minutes and then he suggested that I come back tomorrow (today).Keep in mind today is Saturday. The mall is going to be even busier on a Saturday.After waiting 35 minutes, I left. I am currently attempting to cancel my order which unfortunately cannot be done by customer services (it has to be done at the store). Customer service suggested that I call them on Sunday or Monday to cancel -_-. I should have just bought my item from Best Buy.I understand that this is a busy time period but it is ridiculous to me that there is no process in place to handle online orders during busy time periods. I also see this as a major loss-prevention issue as all of the employees were dealing with customers who were trying to buy phones meaning no one is actually watching the merchandise.I will be cancelling my order.
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December 2023 by John Ilao
I wanted to highlight one of the staff at the source during Black Friday. Angela, worked patiently with me and my wife to get the best possible phone plan + iPhone during one of the busiest times of the year. She really went above and beyond accommodating our wants and needs and was able to get us the best possible plan among other retail stores. She was friendly, knowledgeable and approachable. If you ever need assistance, she would be the person to speak with.
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December 2023 by DEEP SHAH
Hey DarshanI just wanted to say a big thank you for helping me get the iPhone 14 Pro with the best deal! Your assistance made it possible for me to enjoy this amazing device. I'm really grateful for your support and guidance throughout the process. I can't wait to explore all the incredible features of this new iPhone!Thanks again for your help, and I truly appreciate it!
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December 2023 by Ross
I've had the recent experience of buying 2 iphone 14 plus at this branch. it was a great experience overall and all is about “Akram” and “Harsh”.Akram was exceptionally helpful and extremely nice and I strongly recommend him to anyone. In addition to being nice, he is also knowledgable and fast-paced, these make him outstanding. and Harsh also gave us a great support.
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December 2023 by Suat Gönül
I was lucky that I visited The Source among many others and I came across with Akram. He provided great assistance to me to get my first phone number in Canada. Moreover, he found the most advantageous home internet package, which was way better than the packages that I found on the web. He dealt with all the details and ensured that everything was working properly. I strongly recommend Akram and the Source!
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November 2023 by Rajpal kaur
Had a wonderful experience at this store. Harsh and Almin were really helpful.I would definitely recommend this store to grab good deals and offers.
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November 2023 by gülseren fedakar
I just moved to Canada and one of the first things on my to-do list was to purchase a SIM card. I visited The Source, and I had the pleasure of being assisted by Akram. I must say that his service was exceptional.Since i'm a newcomer, i did not know anything about different plans and internet in Canada but he patiently listened to my needs and provided me with all the necessary information about the SIM cards available. Akram's knowledge about the products was impressive, and he took the time to explain the different plans and options, making sure that I understood everything before making a decision. After the purchase he also took the time to make sure that everything was working perfectly. He even provided me with information about a very good home internet plan and convinced me to purchase it too. I left the store feeling very satisfied with my purchase.I highly recommend Akram to anyone visiting The Source.
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October 2023 by Vanessa
I had an excellent experience and was positively surprised by the level of customer service and attention received. Gabisan helped me a lot setting up new phone plans and explaining all the details and options, as we are new in Canada. Gabisan is a very respectful and kind professional! Congratulations!
