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March 2024 by Mairaj Ahmed
Visited here for a simple setup for a home Gym. Hanna was extremely great to work with. Comes with tonnes of product knowledge. Went many steps further to understand exactly what I needed and put together a great package. Will definitely be back for more products.
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March 2024 by Micheal Lane
Purchased an iron axe full rack with accessories. Our sales rep was Kyle Dow, who provided a great customer service experience, pros and cons of the equipment, and was very knowledgeable of the equipment. I highly recommend the services at the treadmill factory. Prices are great as well for what you get! So go see Kyle, he'll take care of you!
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March 2024 by Hockey Game
Purchased an Ironax rack with accessories
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March 2024 by Wendy Lopez
Patrick was very informative and helpful. He answered all questions and went to find out details to confirm answers. Made our experience buying our first treadmill pleasant, stress free, and no pressure.
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March 2024 by Chris Day
Just purchased a 20lbs weighted vest for my upcoming 42k Wounded Warrior run in support of mental health programs for military, police, firefighters, and of course paramedics (that's me ?).Even though the vest is currently sold out, and someone else would be picking it up for me as I don't live near Markham. I had a great conversation with Emma about what options we could look at and she came up with a solution.Vest has been ordered!!Good luck Emma with your upcoming 10k run, I know you'll rock it.Cheers,Chris
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March 2024 by Raivo Uukkivi
Patrick Hanna was patient and helpful with our family as we chose a gym set up that would be most beneficial for all members of our family. He gave great recommendations where we could save money, and where we did not need to spend more for things we did not need. I am very pleased with the shopping experience. We are now waiting for our home gym to be delivered.
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March 2024 by KATHIRESAN KUMAR
Thanks a lot Emma for showing around the store, explaining in detail of different functional trainers and exercise equipments. Highly recommend
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March 2024 by Scott Kimura
Ajan was helpful with my treadmill purchase. I would recommend him to anyone who is looking to buy any fitness equipment.
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March 2024 by H G.M
Purchased a new treadmill, Emma was excellent. She knew all the in's and out's of the brands, and was very helpful. She made the experience easy and pleasant. Go see Emma.
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March 2024 by TheLeesOnDelaware
Great place. Thanks for the help, Patrick!
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March 2024 by Nazoo Naziri
Definitely recommend. I and my husband got some equipment for our mini gym, everything is awesome. Nice experience
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March 2024 by Hooman Ostadbashi Zadeh
Best quality, best customer service, best price
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March 2024 by bob g
I've had reached out to the service department numerous times for two different concerns with my treadmill, the line continuous to go to voicemail due to high call volume, and the voicemail is always full. I also emailed them, but received no response. Both of my service interactions took over a month to resolve. It appears that the company is understaffed and lacks urgency in addressing customer concerns. Called the manufactured directly and they suggested to bypass the treadmill factory and call them for any future concerns.
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March 2024 by Mr. Beedz
Edit: after posting this review, they reached out to me and made things right.*********Buyer beware. I purchased a leg extension/curl machine that began having mechanical issues within my warranty period. I reached out the them to have my issue fixed and they informed me that since I can’t bring my equipment in to them, they will not be covering anything (unless I pay for everything). The service tech also suggested my issue was “an installation problem”. Considering the machine worked great for 11 months, I would say it’s a design flaw. Absolutely pathetic customer care and I will no longer promote them. So, if you don’t live in the neighbourhood of one of their stores, I highly recommend making your purchases elsewhere.
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March 2024 by Andy Knox
Bana was excellent, nice combination of present but not pushy
