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May 2024 by Paul A.
Went online a month ago and they contacted day after. Met with Bobby who was very good with presentation however we received the shower head leaking, adjusting need to be made with softener and after a month Bobby apologized for the poor service Went on website to take pictures of the product and was promised a discount Sent two referrals and was promised a discount Was told to call Meghan a week ago and no response to date Now promise was not granted, water head leaking, need adjustment to condi Ition promised referrals fees, discounts on all mentioned above I believe this company will not last and note we have a large family of 12 and will not referr them until someone calls and correct and promise what's due
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May 2024 by Ngoci Dang
Amy was very good and detailed with her explanation!
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May 2024 by Arjun Thomas
Useless company... They didn't keep to their appointment. They use a free showerhead to bait and switch you into buying their other products that are overpriced. They will put you on a payment plan that will have a 10 year amortization. Please read your contacts properly.If you need the products they are selling they are available cheaper anywhere else.I would not recommend it.
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May 2024 by JRoland Pontiveros
The product works, I will bet my whole life on dat frrfr
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April 2024 by Sai Siva
We've had a terrible experience with this company. My father is the one who's the primary named customer of this company, so hopefully my review doesn't get stricken as "we DO NOT have any records" as you may commonly see on this thread.We cancelled our system within their 10 day cancellation policy as we were not happy with the system. They have been extremely shady and unprofessional about this since then. We have tried to contact them via email, phone, and even the direct number for the assistant manager Josh. No one has replied to us.It's almost been one year since we got the system now, we've tried contacting them through a lawyer, the Better Business Bureau, and now Consumer's Protection Ontario. We've kept this private and tried to resolve it patiently with the company. However their lack of even trying to communicate back with us (and blocking my phone number) is just absolutely disgusting.I've emailed them 3 times, called their office at least 10 times (to which the kind receptionist said she'll get Adam - the owner - to call me back), and corresponded with Josh - the assistant manager - for 2-3 months before he left me for dead.I am hoping that this doesn't get taken down, and I am hoping that whoever is considering this company just steers clear.
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April 2024 by Alexandra Petala
Improve this; We just had a demo with Mark who was fantastic and thorough as we he walked us through all the tests for quality of tap water vs alkaline water. It was eye opening to say the least!
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April 2024 by TORONTO WATER AND AIR
Thank you to all our customers for the feed back. We strive to be the best in the industry. Our service programs is very important, we guarantee our products will do what we say and we will stand behind them with our 25 year service program .
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March 2024 by elizabeth Kim
Amazing service and installation from Rafal. He was so professional and made the process seamless. I love my new alkaline water drinking system!!
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February 2024 by Sandy Tsiampas
Aldin was the service technician who came to my house to assess the low water pressure I was experiencing. This was the third service call to fix my water pressure after two failed attempts by the previous service technician to fix the issue since my annual service, and me being left for weeks with very low to no water pressure. He immediately saw the issue (my tank was turned off), fixed it and expedited for the pressure to return. He is very professional and courteous and punctual and I would recommend him to be the service technician to request on all calls!!
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February 2024 by Enrico Caruso
Terrible. Big Scam.Be careful.
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February 2024 by Jean Iglesias
Excellent service. Thank you Rafael.
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February 2024 by Fazrul Khan
Aldin was very professional! He explained everything in detail and was quite efficient! Thank you so much. Loves the service, love the water!
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February 2024 by Inhale Courage Retreat
5 star!We love our water filtration system! My kids fill up their water bottle before sports and going out because they love the alkaline filtered water so much. It taste better and it’s good for us. Win win!The staff has been helpful and our installer was very knowledgeable.A must have in our household. On demand alkaline filtered water has help all of us drink more water.Thank you Toronto water and Air. We can’t wait to try our air filtration system next. It is on its way. It will be a great addition to the Pilates studio. Stay tuned for another review.
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February 2024 by Eleanor Minnes
Technician Aldin was very polite, knowledgeable. Water quality excellent.
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February 2024 by Noreen Jones
Aldin was very professional with what he did. Very courteous and pleasant
