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August 2024 by Ryan Fang
Joyce was great at explaining details of using the CPAP machine and related accessories. Like others said, it is difficult to reach this location by phone so all my communication thus far have been through email. Learned a lot about CPAP when visited, collected optimum points, and had a smooth experience.
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August 2024 by Naveed Afzal
My review is for this great attendant Patty. She patiently heard my needs regarding my left knee muscle tear. Gave me a number of options to try different types of braces and sizes and even went back to the warehouse to find a new piece for me. She was very gentle and caring. Full marks. Please do ask her for a great service.
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July 2024 by D N
Can the owner be more accountable? Do your staff not answer the phone? Why are you even in business?
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April 2024 by Desmond Wong
I WISH THERE WAS ZERO STAR! My mom’s CPAP machine is long over due for a check up, called them today to book an appointment. On my 63rd call within a 3 hour period, SOMEONE DECIDE TO START WORKING AND PICKED UP! Her name is Felicia and SHE WAS RUDE! I told her why I called and she said she needed to transfer me and also told me to leave a name and number if no one picked up. So I simply said can I leave you my name and number as well just in case, a super blunt “NO!” was the reply, I actually thought I heard wrong and asked again, same answer! I was finally transferred after her 3rd try. I understand this might just be a job for them to put food on the table, but people who work at a place like this should have at least a little respect for people who calls/comes in since it has to be health related.
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February 2024 by Roselyn Sen
Worst service ever. They need to hire someone to learn to answer the damn phone for once. Sad how people get paid for doing nothing. Wish there was zero stars...not even worth 1.
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January 2024 by Rula B. Morcos
Good location and service. Michael is great
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November 2023 by Dalia Sabour
Best place for medical supplies. I booked an appointment for measurement to buy compression socks. Susan who took my measurements was extremely helpful and very accurate with her measurements. She will go the extra mile to find what her client is looking for and that's what I call excellent customer service. The prices are also very good compared to other providers selling the same compression socks. It will be my place to go to whenever I need to buy compression socks or any medical supplies and I highly recommend this place ?
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October 2023 by JLN
I agree with the other review on their phone service. Called several times for several days. No answer. Prompted to leave message for CPAP specialist. No return call after a week. Called again, her voicemail states she is not available, please leave message. Phoned again, chose store administrator extention, customer service extention .....no one answers ...EVER!Only way to get service or ask availability of a product is to drive to their location. :(
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October 2023 by WY
Their phone service is an absolute disaster. It had to RING 5 times just to end up with instruction messages. No one picking up on any of their extensions, consultant not even taking voice message, and the store manager has "away" message from several months ago. What a bunch of unprofessional jokes.
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August 2023 by Helene Ha
Arrived close to closing on a Saturday afternoon, the staff could not have been more helpful. I left with my item fully assembled and the best service I could have hoped for.
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June 2023 by Sunny Kwong
Very helpful and courteous staff. They will greet you as you walk into the store. They work with you to offer you the right products.
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May 2023 by sim M
Staff are awesome.Fatima is very nice
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March 2023 by Karen Lam
First time at this 9255 Wellwise location and I was not disappointed. Andy was very professional and extremely helpful over the phone. When I got to the store Susan was very kind and assisted me with ordering the walker for my father.I would definitely recommend this location. Thank you!
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January 2023 by Moira Ellison
Just wanted to recognize Rhiddi and say Thank You for the great service. My shower seat arrived on the day promised and she was right - easy to assemble. Thx for providing hard copy receipt.
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November 2022 by Khai TR
Never pick up phone calls including the administrator. Hours are short. Prices are higher than competitors.
