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February 2024 by steven Weliczko
Really excellent service from the pro services desk.
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February 2024 by Karine E.
Archie was very helpful, respectful and friendly. He is also very knowledgeable and has good customer service skills!
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February 2024 by Eunice Chan
Staffs are helpful and knows the settings
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February 2024 by Bob Wong
Home & Garden RONA is located in the Chinese community. It is very popular among community citizens due to convenience or emergency (home decoration materials). The employees are also very friendly. When you wander among the shelves, the employees on duty will take the initiative to introduce the products to you. If you want to buy If the product is wrong, the customer service department will notify the relevant department personnel to participate in the processing and confirm the return, so that the customer will not have unnecessary worries.Home & Garden RONA is located in the Chinese community. Popular among community residents due to convenience or emergency (home improvement materials). The staff are also very friendly. As you wander through the shelves, the staff on duty will take the initiative to introduce you to the products. If there is a problem with the product you want to buy, the customer service department will notify relevant department personnel to participate in processing and confirm the return, so that customers will not have unnecessary worries.
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January 2024 by Timmy Ng
The installer called Rocky finished the kitchen cabinets installation in January,12,2024.Unfortunately,after 1 week one of the cabinet door hinge was broken .I contacted the coordinator called Archie and he promised to tell someone fixing it for me.During the installation period this installer only did what he liked .He did not follow the designation .He adhesived the overlapped panel on the low cabinet and made a mouse hole for my kitchen.He moved my rangehood and leaving the hole on the wall and let me do the filling job.After I complained this poor skill to Archie,the installer's attitude was very rude.Hereby, I submit photos as fact check.Anyway,it is a nightmare transaction with Rona.I found one hinge was loosen and broken soon.
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January 2024 by Bernard Law
No service at all. Paged for help 2 times and waited for 25minutes no one show up
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January 2024 by Claus
Got everything I wanted, fast check out
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January 2024 by Peter Simmerle
Nice people that treat you like you are important to the success of their employment. Not everyone understands that in a world of me, me, me.
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January 2024 by Stephen B
I always express that I will write a Google review, and usually I never get around to it. This experience deserves more than that. Excellent customer service from the moment I stepped in the front door. I had to make a quick return with receipt and did so with no hassle whatsoever. The young lady that helped me, I didn't get her name but apparently it was employee: 4309592 according to the receipt. I then showed her two pictures of what I was looking for and she promptly directed me to where to find it (Stove terminal block + bracket and toilet fill valve + flapper). As I approached the appliance section, Wen greeted me with a big smile, walked me over to the display stove so I could easily show her what I was looking for, she quickly tended to another customer's concern as Alice was there at the counter and knew right away the small electrical appliance part I was looking for, Alice walked me straight to the part I needed, I came back to the display stove and visually checked it would be the part I need, success!! Archie was walking by at the time of and also greeted me! By then asked him about the toilet part I needed, without hesitation, he knew where to find it, I went and found the part and came back, I picked up two packages, one new inbox and one was opened previously, I asked Roger could I possibly get a discount on the open package and he said maybe a couple bucks, of course with the prices of everything these days I took the deal! Saved a couple bucks and the part I got is in perfect working condition! I went to check out at the front desk and Jenn was very professional, quickly checked with Roger, and promptly cashed me out. I must point out I have never taken to time to write a review, especially this long, My apologies if it's too long, but these employees must be recognized! A Big Thanks and appreciation to devoted and friendly, helpful, employees at Midland and Mcnicoll location. Employee#4309592, Wen, Alice, Archie, Roger & Jenn! Happy New Year and all the Best fortune to you all and family! Kind regards, Stephen.
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January 2024 by William Tse
Bright and clear. The staff is polite and helpful.
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January 2024 by Shannon Muise
I buy my wraps there to wrap my plants with... Great store Great People,!
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January 2024 by Lev Zhang
missing a lot of product
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December 2023 by GTA HOME
Great place no lines
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December 2023 by Peter
Unfortunately will be closing Jan 11 which is the only reason I gave it one star. The place was great but they moved everything next door to Loews, a business decision.
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December 2023 by Steven Spence
Had the product required. Store placed onto the truck bed. No issues. All good.
