February 2022 by Jay G
I was looking for an expert mechanic who knew Japanese cars to work on my "new" Toyota MR2. I explained that I had just bought this car with 38K miles on it and wanted someone to give it a good inspection, including a road test, so there would be no surprises.I dropped the car off, freshly washed and waxed and went through the car with Yoshio, including taking pictures of the car condition. I got a call recommending a transmission flush, brake fluid flush, oil change and new transmission. I asked about the brake measurements and condition of fluids, and found that there was no information on the brake wear. I proceeded with the oil change and transmission flush.When I arrived to pick up the car, I did an inspection and noticed several things. It looked like the car was driven in the rain or wet, and there was now a 24" rub mark down the side of the car that was immediately visible. When I showed Yoshio the damage to the car, he agreed that the car was damaged after I dropped it off at his shop. He couldn't remove it, and then spent 15-minutes explaining that even though the car was in his custody for the whole time, it wasn't his fault and and my insurance would have to pay for it. I suggested taking $75 off the $300 bill would be reasonable for him, and although it would cost me more to repair, I felt in times of Covid, this would be an easy solution. Apparently there was no appreciation of customer service, doing the right thing, or responsibility, as I was turned down. I was upset enough at picking up my car with damage, that I just paid the bill and left. At the end of the day, there was no inspection on the car, I have no idea about brake or tire wear, there is no detail about the fluids that were used (synthetic or mineral?).I was looking for a mechanic that I could build a relationship with and was prepared to spend my money with, so I could maintain my car. Unfortunately what I got was an extremely disappointing and frustrating experience that I wish had never occurred.Service: Oil change
