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February 2024 by Darp Patel
Don't waste your time going to this branch. I went today to get debit card replacement. They asked few security question and then asked for a driving license, and i provided. After 5 mins. They came with the answer that they couldn't provide me with a debit card only home brach can do it. And i know that's a lie. When canceling my debit card over the phone to customer service, i specifically asked them what document I need to get a new debit card and if can i go to any branch to get it. And they said yes. After telling them this, this branch representative came up with the excuse that they couldn't verify my identity. What a joke. After answering all security question and giving my canadian ID, they can't confirm my identity. Looks like i should be ready to give my blood test next time. WHAT A WASTE OF TIME.
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February 2024 by Imran Fozdar
Terrible service from Lakshmi.
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December 2023 by simran kandaa
Good service by bank especially Lakshmi Polisetty was very helpful. Recommend this bank.
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August 2023 by Amanda Hemmings
Unfortunately everytime I go to this branch there is some sort of an issue. I only go in when I really really have to which thankfully isn’t a lot.
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June 2023 by J J
Terrible bank , atms always not working and staff are rude beyond belief . I would recommend never going here !
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December 2021 by Melanie D
I've changed my mind on this location. The management team has gone above and beyond for me. I still think they should increase their hours of operation to accommodate their customers but that would be my only complaint.
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November 2021 by Sohail Bashir
Worst customer service, arrogant staff, not helping. Had an experience with Annette Byrne. Never answered and replied. Spent 3 months back and forth to just change the account type. OMG LOLNOT RECOMMENDED
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October 2021 by Organic Daycare Milton
I walked in to this branch to replace my debit card because I was unable to use it for a week because it stop working. I had my valid drivers license and 2 different credit cards along with debit card thinking it is going to be a quick 5 minutes experience (like many times before in many different bank and branches).First thing I noticed branch was empty and door was locked even the sign says open. Someone came and unlocked the door and let me in. I told the teller what I came for she ask a lots of questions and I answered them all. 30 minutes later she called another co worker and questions keep coming. My husband who was waiting in the car over half an hour was curious why it’s taking so long parked his car and came inside. As he walked in he ask me why it’s taking so long. The second lady (Moona Naeem) said to my husband who was asking me question this is a process you need to calm down. My husband said this usually take 5 minutes I did this 30 times in last 30 years what is it that you need to finish your process so we can leave.Moona Naeem said you have to calm down and do what I tell you. I need your wife’s social insurance number or she is not going to get replacement card. I said can you please call the branch manager. Moona Naeem said I am the manager and no one is going to help you. My husband said he like to get my debit card and my id back alone with Moona Naeem full name.We got the id and debit card back immediately but had to ask 3 times for Moona’s full name and then first co worker brought her business card. Not 2 hours surprise business card didn’t said branch manager but senior customer representative. I came home upset because I am paying monthly fee to scotiabank for unlimited transactions and I have to use other cards and honestly she treated both me and my husband like she was some kind of authority figure and we are under her. Which made both of us so upset that I called customer service in scotiabank to close the account. Representative from customer service over the phone was very kind and provided us with branch manager’s name and direct contact number which confirm that Moona Naeem was a lier and freak.I am going to call the branch manager Nicole tomorrow with the hope that no other customer will be treated with such a horrible way...Just to add I am getting my debit card without providing my social insurance number because online customer service representative just ask different questions after I refused to provide and by the way same questions that Main Street branch already asked.October 1/21So I received a call today from Main Street branch of scotiabank. My husband answered the call and he thought it was head office calling regarding our feedback so he pass me the phone in middle of our work day. (We own our business). The person I spoke to he presented him self as a customer service manager. He spend about 20 minutes trying to control conversations and justify the action of his co worker (Mona). I confronted him with the fact that Mona simply lied and he brushed it off..I will not advise anyone to do with any business at this branch as it’s seem like they are trained to abuse the customer.
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September 2021 by Rafael Gomez
Very happy after investing with Scotiabank, I highly recommend Kevin Kapalka, he is smart, patient and explains everything thoroughly. Very happy also to have dealt with the manager David Cooper, a truly amazing human being.
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September 2021 by Lalit Kapoor
Visited Bank for one of query although very small but query is query handle it so nicely and professionally by Afifa and explained by Chichi and very well sorted by Kevin..Thanx to all 3 of tgem for doing Awesome job.Keep it up.Bless u.
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September 2021 by M D
Worst bank I have ever dealt with. I pulled all my accounts over to CIBC.
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November 2020 by Krzysztof Staskowiak
Your door says 4PM your site days 5PM. Thanks
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September 2020 by Dave McGuigan
No wheelchair access at the rear entrance (where the only parking is). Tried to help my mother by doing her banking as it is so hard to get in the building but they refused and made her come in person. After MANY years of being a reliable customer I expected better. I suggested they make the rear more accessible and the man stated the front is. My mother pointed out there was no parking there and he went on about how it is a historical landmark and scurried back to his office.
