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February 2024 by Katie Fry
The staff are always kind, attentive and honest. I trust the Vault before other chains.
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February 2024 by Emmanuel Cansino
I had an amazing experience working with the Vault. I had purchased a necklace pendant from the Vault online. After purchasing, I was concerned that the item would not arrive on time. I reached out to the Vault, and Stephen was there to help and ship the item same day. I am so grateful for Stephen and the Vault and will shop here again.
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February 2024 by Mike Penny
My fiancee and I wanted to have our wedding rings made. We had a vision of how the rings would look and provided a couple of pictures to Mike Mangotich. Mike brought our vision to life and we couldn't be happier with the end product or the experience! Thanks Mike we appreciate your hard work on this! I would recommend the Vault to anyone!
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February 2024 by Andreas Clips
My jeweller retired, so I was on the hunt for a new place. I know it’s hard to trust someone with your diamond jewellery, but I was confident in The Vault after speaking to others who have used their services.I had a missing diamond replaced in my ring and was told that a few claws also needed re-tipping (the other place I brought my ring to for a quote told me nothing of the sort!). I’m glad that my ring was carefully looked over for maintenance issues. Price was very reasonable and I’m happy with the work. Ring was clean and buffed and ready in the time promised. Thank you The Vault Milton!
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January 2024 by Colin Dickson
Great local company. I had an issue reinstalling the back plate of a beautiful Swiss watch and they were happy to help a no charge.
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December 2023 by Jomol Josy
Got my 6 month old baby’s ears pierced here. It was a lovely experience! Friendly staff and professional service. I was amazed to see how smoothly they had it done for her. They have got really cute collections of earrings, I have got a precious pair of butterfly earrings for my daughter!
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October 2023 by Chris williams
A flawless repair on my wife’s engagement ring. Ring came back better than new with a beautiful rhodium dip, so it sparkles.Also purchased a Benson watch winder.Happy to support a local business, please think of this store the Christmas season!
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October 2023 by Marguerite Athawes
My husband and I had our wedding bands custom made at the vault. I was having trouble finding a wedding band that stacked with my engagement ring. Mike and his Brooklyn were creative in making a wedding band that fit perfectly! They were patient professional and understanding with our preferences. They were able to finish both bands with lots of timeleft to our wedding! We couldn’t be happier. Thank you to Mike, Brooklyn and the rest of the team at the vault!
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August 2023 by Andrew Shaw
I had a clasp repaired for a bracelet at The Vault Milton but there was some complications that created a situation where more work was involved and the clasp needed to be replaced. Mike did this extra work and provided the clasp at no additional expense to me. Thanks for helping me out. This important bracelet is one of two that The Vault made for my daughters from a gold chain necklace that my dad always wore. Needless to say, they both treasure their bracelets.
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July 2023 by Carol Floro
Thank you SO much. The Vault repaired my ring that had been made elsewhere. The work was way more extensive than what was quoted. I was not charged more!! Thank you for your attention to detail and amazing customer service. Highly recommend! This will be my Jewelry stop from now on!!
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June 2023 by Gurpreet kaur
One ear side piercing was good on the mark but the left ear was way below mark.Accuracy is needed in such work n they didn’t do properly.
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June 2023 by Adam Urban
Trustworthy, professional, patient - Mike and all the staff at the Vault were fantastic! They worked with me to create a custom engagement ring (stone selection, band material, band design) while being transparent about pricing and timing. We'll definitely be back for our wedding bands!
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June 2023 by Abbey Giancoulas
i went into the vault this morning with a broken clasp on my favourite necklace. the staff were truly so accommodating and assured me that they would be able to assist me and provide prompt service. to my surprise, they were able to fix my necklace within only a few hours; greeting me with a warm phone call and providing me with their hours/when i would be able to pick up my item. my necklace has not looked this good since it was gifted to my mom almost 30 years ago. i cannot thank the staff enough. you truly made this experience amazing and i will surely be coming back in the near future.
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June 2023 by Aloma Rasquinha
Went to The Vault to get a pendent of mine repaired. A stone had come out of its clasp while I was cleaning it. The assessment of the repair was quickly done, along with my options, cost and timelines. The team was able to turn the repair around in just a few days - well ahead of schedule. Would definitely use this store again for my jewelry repair needs! Thanks so much!
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June 2023 by Gurshawn Gill
Went in to get my ears pierced. Mike was at the counter and refused to even acknowledge us despite being completely alone in the shop. When I asked to get the piercing in, he said he could not do it as he was short of staff. There was another worker in the shop and absolutely no other customers. Pretty crazy if you ask me.
