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August 2024 by Siciel Youssef
They do all they can given the limited amount of time they usually have
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June 2024 by Jeanette M
Air Canada put on a Bike Event for foster children. Hangar 5 was used to assemble the bikes for the children. After assembled, the kids got to ride their bikes around. The kids enjoyed touring a plane, then dined on a delicious luncheon.
Thank you, Air Canada, for putting such huge smiles on the children's faces. Your kindness was very much appreciated.
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February 2024 by Demola Adeosun
After making a 14 hours flight into 48 hours flight with huge unexpected cost they refused to take responsibility for. They ended up delaying our bag for additional day. So a flight of 14 hours ended up being 72 hours for our luggage. The most unfortunate aspect is their attitude. The level of ineptitude of air canada is mind blowing. I still don't understand how they're able to fill out their plane, no one should be flying with them. Completely inefficient.
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September 2023 by Wild Yeti '.
The Air Canada representative seem disorganized and you receive conflicting instructions on what to do when you arrive at the Toronto Pearson Airport. After talking with many Air Canada representatives, we decided to buy a flight on West Jet. Air Canada needs to establish a consistent bagging process & train all their personnel.
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September 2023 by Ryan D.
Just travelled from Montreal to Toronto. Plane was super comfortable, and early. Had Wifi and no kids on there. Amazing. Only downside - an alien snuck on?
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September 2023 by Jennifer R.
Air Canada is now giving Breeze a very strong run for the worst air travel experience. The planes were cramped and very outdated. Overhead bins were non-existent on one flight and too small to actually fit luggage on another. Gate agents were rude and clueless.
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August 2023 by attila veber
Just for those who work there. No business to anyone else.
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August 2023 by Herman van Limbeek
Spent almost 29 years there
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August 2023 by Leo B.
This is the worst airline by far. On 7/14/2023 travel on AC 1093 flight from Toronto Pearson to San Diego, we were told by an Air Canada employee that we have to check in our carry on luggage although we never did on our to Toronto 5 days ago. We mentioned that but she said that they have stricter policy in Canada. We ended up paying $80 so as not to be delayed. While waiting for our flight at gate 70, I noticed that most have the same if not bigger carry ons as shown on the photos. I talked to one of the employees at gate 70 and was told I have to talked to customer relations regarding this. I wish I could give a zero star...
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July 2023 by Jocelyn Dalpé
Excellent service with shipping team. Thank you Frank
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July 2023 by Ruben Barbosa
Best place to lose your luggage
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July 2023 by Derek S.
Flew out of Pearson on Air Canada's 1.8 year old Boeing 737 MAX 800 in their Business class and it was a rather lackluster experience. Despite being a relatively new jet, the seat cushions were already pretty worn out. The width and pitch of the Business class seat was almost identical to the Premium Economy seat on the Dreamliner. In fact, the menu was almost identical too!Check-in online was a breeze and managed to get a boarding pass via the app which included priority security. The Maple Leaf lounge post security was lackluster, it felt worn out. The food and beverage options were limited compared to the SilverKris lounge at Changi. Food options were limited to vegetarian pasta, Korean chicken, sliders, cookies and some other sweets. There was a mini salad bar too. There was a shower room, business center as well as a quiet area. They had complimentary beer, wine, and soft drinks too. Coffee was limited to drip coffee...The boarding process was choatic at best. Passengers lined up in the priority lane before their group was called...Once on board, a hot towel service may have been the highlight of the experience. A beverage service began shortly thereafter which included some warm nuts and cashews.Despite being a new plane, WiFi wasn't available on the 737 MAX...bummer.The meal service was a huge miss. Opted for the vegetarian gnocchi meal and the meal came with a side of greens along with some vinaigrette. The greens seemed a touch withered at the edges... The bun was on the drier side, although still edible. The gnocchi was extremely lackluster and the sauce felt like it came from a can. The cheesecake was extremely sweet...Halfway through the flight, the cabin attendant came by offering some snacks along with drinks.
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June 2023 by tylerseen
Had a great time, thanks to all the employees who were so helpful
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June 2023 by Srdjan Bunjevac
USB ports don’t work never on time no gate agents. Always something.
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May 2023 by Max S
Pretty cool.
