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November 2023 by Shawn Rumrup
Great place for get candles and other goodies !
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November 2023 by Lauren Rozario
Out of all the bath and body works I’ve been too in the GTA. By far this is the BEST oneThey are so nice and they let you do exchanges/returns without any hassles. I can find my products quick and easy and be out in a timely manner at this location !
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October 2023 by brishti nandi
Great for anything else other than perfumes and colognes. I have been a fan of bath and body mists and lotions.Decided to get 6 perfumes and colognes on my last visit on their offer. I was told I would get options to exchange as I bought multiple copies of single variety- they did not have a lot of perfumes option , but assured me they will get supply. 2 weeks down, still no supply. Was also told the new luminous should be 100 mls on asking the size, it's not. Just want to return everything at this point because of misleading information and unclear direction given. Being able to sell 6 perfumes and Colognes is not the end game, ensuring a good service helps retain customers. Might not be great idea if anyone wants to avail the 3+3 offer and buys boxed perfumes. Stick to the mists and cheaper options! No more penny from me for bath and body. Sorry. Stores DO NOT CARRY lot of perfumes options.
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September 2023 by Walk AMile
Walking through the entrance and you get smacked in the face with some very strong scents. It's a great place to go for candles and hand soaps. Staff is quick to assist.
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September 2023 by Yielando Laing
there is a girl I think she’s Indian and her name is Pat. She was amazing very bubbly very convincing helped me with everything. I didn’t have to ask for help. She was always around and greeted everyone that came in the store and left. She even gave me a basket when my hands were full. We need more people like her. Great customer service skills I love this location because of her.
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July 2023 by kiranjit deol
Went for body wash Came with perfumes, lotion and candle.Because of staff was so much cooperative.Staff is so nice.
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June 2023 by Sidharth K Saju
The service was really great, and they were up for any doubts we have
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May 2023 by shahd
Me and my siblings went here to buy a birthday present, and one of the employees, Jennifer, was such an amazing help! She was so friendly and eager to help with the present, even giving us the supplies to wrap our items with. The manager Janice was also so sweet and funny. We walked out with a huge smile on our faces and we definitely will be returning to this location. The store was so organized and the employees were such a joy to be around!
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April 2023 by Christine S
This place has everything you need for your house to smell wonderful, from hand soaps to wallflowers air fresheners. They have so many fragrances to choose from. This store is very organized they have all fragrances together, so you can see the full line. Customer service is fantastic they always have someone available to help you choose the best items.
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February 2023 by Mahin Khan
Amazing staff so friendly and welcoming. Knowledgeable about the specials and helped us what we were looking for. Plus gave us information about the coming promotions!
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January 2023 by lisa miller
The staff as always been friendly and welcoming. But there wasn't anyone available to help me to pick out products. I think once they get into a conversation with someone they forget other customers exist
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January 2023 by Vanita Kapadiya
I love their products but one star for my first time visit to heartland store. A friendly lady was assisting my family with mist selection. Since we got confused after smelling couple of mist and was not sure which one to go for. Also we felt that the product displayed were little less compared to other store we visited last time. While we were still engaged in product selection. I believe a senior employee/ floor manager came to her and advised her to pay attention to the ones who knows what they are looking for. We personally felt bad and just went out of the shop with intention to never visit this place. Will try other stores
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January 2023 by Fatima
Friendly staff but rude manager.Poor in customer dealing and communication today at B&B works.Better hire someone more professional and knowablee as a manager.I would rather suggest visiting some other branch like Oakville or Halton hills with more professional and friendly managers. There is a huge variation in customer service practices aming different branches of Bath and Body works. Lack of standardization and training.
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January 2023 by Colleen Bannon
Great staff, very helpful. Clean, organized store. Spent $100, all at 75% off. Saved a lot of $. Remi was awesome ? ?
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January 2023 by Linda N. Manuel
Love their products especially at this time when there is end of season sale, Staff is super friendly
