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October 2024 by Amber Zeng
If I could rate this branch 0 I would. The branch manager was very rude and disrespectful to the customers. Not a word of please or thank you when she talks to me. Not event a friendly eye contact. I usually respect older people, because I trust them with their expertise and experiences. But that old lady branch manager DOES NOT DESERVE to be respected at all. She knows better than anyone how to deliver a good customer service and she chose not to. Awful person.
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October 2024 by Stojne Spasova
Excellent customer service! I was completely impressed with their professionalism and customer service. Thank you Disha and Kathy!
I highly recommend this branch!
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October 2024 by Mr Hockey
Very unprofessional for a bank, manager was wearing dirty t-shirt, track pants and slippers.
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September 2024 by Sarah
I have always had a great experience with this branch. The staff are helpful and friendly.
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August 2024 by ねもとかずや
Inexperienced staff, slow and sloppy work
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July 2024 by asis mok
They said they would mail me my credit card in my home address within 10 days, but didn’t. When I called them they said they would send me a new one into the nearest branch in another next 3 days still didn’t. The main point is they’re rarely available to pick up the call, if they do they just keep on forwarding the call and for every forwarded call, id have to give out my information each time and waste my time for nothing . Yet they still don’t solve the issue. I applied for the card on april 28, its already June 19. Theyll just say they’ll make a new one and send it to my home address within 3 business days but i assure you, they won’t. Very poor service. I genuinely regret opening account with them.
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July 2024 by Shelby Christine
Quick & friendly!
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June 2024 by Gabriel Gray
Trashy branch, terrible service, managers are scum, this is where cibc sends the employees they can't fire.
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May 2024 by Puneet Rana
Extremely bad customer service. Always a long line up and short staffed.
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May 2024 by Melanie Nazareth
I have banked at this branch for 35years and in the last 1yr the service is so bad. Try even calling their phone system and you get looped around and just hear Helena voice and cannot speak to a person. Lets get back to basics - customer service and not robot service!
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April 2024 by Ethan
Came to deposit coins, already rolled, and was told to come back in 30 mins because the person at the desk was going on lunch, when there were at least 3 other employees present.
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April 2024 by Richard Liu
Abi is fantastic! She is friendly, patient to customers and her attention to detail is much appreciated. She gave me great advices.
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January 2024 by Tao Hu
Nice branch to open my CIBC card. Highly recommending Jeff Wu, if you want to find a Chinese-English advisor. Nice and patient.
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November 2023 by Usha Takoor
poor service no one answers the phone . Every one voice mail says ..am on vacation..what type of customer service is that ..
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November 2023 by Leel Sheila (Le)
Visited due to card lock. A very young lady told me she cannot do this as she has to call Mastercard customer service and wait for 30 minutes. Asked me to go to another branches for help. I will and never come to this branch as it is useless
