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April 2023 by Google user
Horrible service. Wanted to return items so manager named Judy was called over. Immediately started off confrontational and combative. She constantly cut my mother off and spoke over her. My mother spoke politely from the start so there was no need to be rude. I don’t know if it’s because of the fact we’re not white and my mom has an accent but she came into that conversation with presumptions and an attitude.\\n\\nThey have products but honestly I would go somewhere else to buy your stuff. Customer service was appalling.
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April 2023 by Victoria Maciel
If I could give no stars to this one lady I would. I do not know about any of the other staff members but this one in particular was HORRIBLE. She was a short lady in her late 40’s probably?, with one of the worst costumer service manners I’ve ever experienced, ever. From the moment I walked in asking about a colour, she started to raise her voice and become angry with me about how “that’s not a colour that this brand has ever made”, rather then just being polite and educating me on that. As I’m sure you can imagine it just got worse from there, as I looked at other colour she stood there with a swatch book (the one she grabbed previously to further get enraged at me because I wasn’t aware that colour I was asking about never existed, as if raising her voice wasn’t enough) and when I asked if she could show me one of the swatches of a different colour she closed the book and told me to look for the swatch in front of the box … there was lots more disrespect in the short span of time I was there but I’m sure that should paint a picture of the type of lady I was dealing with.My first and last experience at this cosmo prof because I didn’t go to buy hair colour to get disrespected by someone who clearly hates their job. (Left without purchasing anything)
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April 2023 by Jessica Lui
Horrible service. Wanted to return items so manager named Judy was called over. Immediately started off confrontational and combative. She constantly cut my mother off and spoke over her. My mother spoke politely from the start so there was no need to be rude. I don’t know if it’s because of the fact we’re not white and my mom has an accent but she came into that conversation with presumptions and an attitude.They have products but honestly I would go somewhere else to buy your stuff. Customer service was appalling.
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October 2022 by Jeb Bicher
Came by a few months ago to pick up some hair products that were on sale. They were out of stock at the time so the manager placed an order for them and told me to come pick them up once they restock and she’ll honour the sale price. After months of not hearing anything they told me the products were ready to be picked up. So, I went to go pick them up and they couldn’t honour the sale price for some reason and told me i’d have to speak with the manager. I came by again that week to see the manager and she said it’s been too long since the sale to honour the sale price. The manager was very rude to me when I explained that it’s only been this long because they had to order the products.Complete waste of time. It’s not my fault it took them months to restock the products I ordered. I only wanted to buy it because it was on sale lol. Terrible management at this location. Very disorganized.
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May 2022 by Maili J
This is a professional store only, I have been a member for years. All staff have been wonderful trying to keep their stocks full. Ideally for hairdressers.
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March 2022 by Nylzz A
I love the Store and the products but I hate the staff . They are not people friendly. There was only one nice girl there when I went . She had jet black hair and had a pony tail. The other 2 elder women were absolutely horrible and rude .
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March 2022 by Rupan Dulat
The staff is really helpful and helped me out to find the stuff I needed.
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February 2022 by Dave “Blueshound92” Blueshound
Great selection for professional hair dressers
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October 2021 by Reem Taghleb
Very rude staff
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August 2021 by Gabriela Abbas
I love shopping at this location. The ladies there are so nice and helpful.
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August 2021 by iwona mirzynska
great store..nice people and very helpful are working in this location
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August 2021 by Iwona Zgoda
great storenice peoplesgreat management
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April 2021 by Randy D
Love the discount rack, good assortment, they need to improve on the men's grooming section! It's 2021!
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February 2021 by Tamer Afifi
Staff are so friendly and helpful, the place is very well stocked, I usually shop there for my Salon, never have a complaint, Products are well displayed and organized. With that being said, the prices are a bit high compered by the competitors.
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December 2020 by Aisha Farooq
Very well stocked always served in a positive manner
