-
August 2024 by Jon Maningas
Not much of an outlet if you ask me. Tons of variety but crazy expensive. Good luck getting a deal.
Thanks for the reply. If you wish to have new product available, no problem. Don't call it a Clearance Outlet when it's not, you're just lying to customers to get them to come in.
-
July 2024 by JJ Onalee
I have always thought the outdoor furniture selection was good at this location. However, the Custome Service is such a turn off. I've never been spoken to in such a condescending manner. We've bought furniture here before (and loved it) and just ignored the rude tones and unfriendly atmosphere. There are other reviews with similar feedback, so at least I know it isn't just me who has had this experience with this location. Super unfortunate as we like DOT furniture a lot and have been buying from them for years.
-
April 2024 by Parisa
By far the absolute worst customer service I have EVER experienced! Be warned....if you plan on going into this store, make sure you are dressed "corporate" because they 100% judge you solely on your appearance which will dictate the kind of service you receive. It was disgusting to witness the interaction my daughter and I had with TWO different employees... their condescending remarks and belitting tone left us completely shocked that they could still be in business with this kind of behaviour.
Keep in mind, we were both just wearing a sweater and jeans so certainly not anything fancy.... but yet spoken to in a manner as though we were 10 year olds in a convenience store trying to steal candy -- how disgusting!
Word of advice to managnent: if you want to stay in business and maintain your sales, I would strongly suggest you train all staff on how to provide and communicate in a welcoming and respectful tone. Being rude and belitting to your prospective customers will NOT encourage me to buy the $7000 patio set, which I was planning to do.
-
February 2024 by Miranda K
Thank you Michael for your stellar customer service. You’ve gone above and beyond to find patio dining set options for us that match the style we are looking for and fit in our budget. I can safely say I’ve never had such a positive, pressure free retail experience with someone so helpful and knowledgeable. It’s been a pleasure dealing with you, thanks again!
-
January 2024 by chirag patel
Good customer service and amazing dining set collection.A hidden spot to get amazing home decorative items and patio settings.
-
January 2024 by Sonal Yadav
Good customer service
-
November 2023 by Muhammad Afzal
Went to this place last Sunday. The guy at reception is terrible and is very aggressive and it seems like he want us to leave the store immediately. So we left the store although we were in to buy furniture.
-
November 2023 by Hasan Ali Doulatganjwala
We bought a rug from here at a very good price during the Black Friday offer, and it's amazing
-
November 2023 by Bernadette Rupert
Great Service - Good selection of merchanise.
-
November 2023 by Michael Kerr
Warm and welcoming atmosphere for a clearance store. Lots of variety.
-
October 2023 by Muhammad Sajid Afzal
Went to this place last Sunday. The guy at reception is terrible and is very aggressive and it seems like he want us to leave the store immediately. So we left the store although we were in to buy furniture.
-
August 2023 by J&N G&N
Ehsan, at Dixie and Dundas was a great help; it took us less than 5 minutes to find what we were looking for.
-
August 2023 by Jeanette Blonski
We bought the Burlington outdoor sectional during covid in Spring of 2021 for our new home. Unfortunately the St. Catharines store didn't have all the pieces we wanted but in checking with the DOT Clearance Outlet they did have the remainder of the pieces we needed. We were so relieved & grateful we could complete our sectional and get a 2nd armchair. A little while later I also called to see if they had accent cushions in the colours we needed and they did. Again they saved the day and while picking up the cushions we also bought lovely placemats to match the cushions. Every time the staff were exceptional in handling our requests. This was during covid when everywhere else we called no one even answered!!! This past spring (2023) when removing the winter covers off our Burlington armchair we noticed the back cushion was chewed up by mice. We needed some of the same fabric to replace the chewed panel. I called the Clearance Outlet to see if they sold the fabric....unfortunately not but Michael the store manager said he would check if there were any unsold Burlington pieces hanging around to repair the chewed up cushion with. He said he found a footstool cushion which he could ship to our upholsterer. What a miracle that Michael found a cushion with the same fabric! Every time we deal with the DOT Clearance Outlet they save the day for us. Michael, You and your staff deliver the kind of exceptional service that makes customers coming back to you. Looking forward to dealing with you again. With much gratitude for going above and beyond for us! Extremely Satisfied DOT WAREHOUSE customers!
-
August 2023 by Vandana T
Great customer service, selection and variety of great patio furniture. Very impressed
-
December 2022 by Angela Domingo
Great experience shopping here. After briefly explaining what I was looking for, Elisabeth showed me other options on the website that weren't currently in the showroom. I took one of her suggestions and she arranged delivery to the store. The item (stool/ottoman) was delivered promptly only a few days later and was exactly what I wanted. Michael was very helpful as well and kindly followed up with me about my purchase. Excellent service, prompt delivery and great product. Thank you!
