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January 2024 by Julie Mandal
This place has the nicest staff: everyone is friendly and professional and very customer service oriented. I've been coming here about twice a year for the last twenty years, and although obviously staff change, there has been consistent excellent service. Most recently, with Patrick Shea and Bader.
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January 2024 by Ern Flo
One of the best Car Rental shop I’ve ever dealt with. Staffs were so friendly and helpful! It was a busy day (during the holidays) but there’s always someone to assist. There’s no long wait times. Special thanks to Rashi for her excellent service. Highly recommended!
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January 2024 by Harpreet Puri
I picked up a rental car for the very first time from here. Staff was a very polite and explained everything to me and provide best suitable options. Maheen assisted during returning rental car and she was very nice and very helpful.
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December 2023 by Николай Ганчев
You are probably one of the best car rental companies I have ever used.I want to specially thank your employee Arsh for his commitment and help when I was choosing the car.I was left very happy.Thank you!
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December 2023 by ehab elhussainy
I have had a very positive experience with the staff at this branch. Their customer service is excellent, and they demonstrate great follow-up. They make resolving issues easy. I wholeheartedly recommend their service.
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December 2023 by Rab
Very frustrated with this location . Been trying to connect with somebody since Monday. Have called multiple times only to be placed on hold for no less than 30 minutes and me ending up hanging up.....this is very poor customer service.
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December 2023 by Hayat Karimi
Everyone I met in this branch is a superstar, always welcomed with pleasant smiles and fantastic customer service.Cool boys on the counter are saving my life, including cool branch manager Patrick Shea and unique, incredible tech-savvy girls Rashi, Lama and perhaps one more - I am bad with name girls I am sorry!- Had a problem with the vehicle’s connectivity; Tech-savvy girls took their time to check and walked me through Damn Technology!- I needed service, and Patrick made it happen in no time!- I needed an SUV for the season and made my choice! No problem!- I needed the tire fixed; Patrick accommodated me with another one and gave me my favorite SUV.- I loved the SUV and called the office to keep it for the season, and on the phone, I felt their smile understood my need, and accepted it.- Thank you, Parick, for your outstanding customer service, and thank you, girls! You rock!- I 100% recommend everyone to experience excellent customer service from this cool branch!
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November 2023 by Harold Dsouza
Terrible customer service, the phones are never ever answered. I tried calling this location, on hold for over 30 mins. Hung up in frustration.The day I came in to pick up my car, I noticed 3 people in the office, the phones were ringing and no one picked up any of the incoming calls. That explains why the incoming calls are never answered cause the staff don’t give a hoots. The car I picked up was a RAV4, maintenance light was on, which means car was not serviced.I don’t know if this is a franchise run outlet, but the service is terrible. They advertise pick up and drop and I witnessed them turning down 2 customers in front of me. Lucky for me I live close by.Not delivering what they promise. Poorly run.
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November 2023 by Rohan Gosaliya
Extremely disappointed by the service provided. 1st car was a Charger - It had a punctured tire (you would assume that they would check it before issuing me the car), had to return it after a couple days. Now, I have a Ford Escape. The car is perfect, but does not have winter tires on it. Since 1 month, I have been asking for a car with winter tires. I have tried calling over a 100 times, they never answer calls. I have physically visited the location 3 times and everytime they say the same thing - we do not have vehicles with winter tires yet. We will get it next week. We have put you on waitlist and will call you next week once a car is ready for you. Its been 3 weeks since they said this to me the last time. Never heard from them. Even emailed one of their employees - Bader Albarazi 10 days ago - No response.WORST RENTAL EXPERIENCE EVER.
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November 2023 by Creative Impulses Photography
I went with my mom to rent a car, Jessika was amazing!!!!
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October 2023 by CHINEDU IKPEAWUJO
I was really impressed with the services I got from them. The guy at the customer service was wonderful. I highly recommend them to anyone who wants to rent a car or truck.
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October 2023 by Wael
Horrible experience at this location first I got a car that indicated a low tire pressure after 2 hours of driving. I tried to fill the tire with air multiple times hoping it can get fixed but as soon as I started driving the tire pressure warning would show up again, which was not safe at all to drive.I then called the customer service to ask to return the vehicle and get another one but the agent that spoke to me was so rude and hung up on me.I reached out to the agent that handed me the car and she was nice enough and offered a replacement.I had to leave work and go drop off the car to get a new one and again I ended up with another unsafe car to drive this time with a broken sunglasses holder that blocks you from checking your rear view mirror and ripped off seats.Definitely, not a safe place to rent a car from!!
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October 2023 by Jocelyne Ammar
This location is very professional and respectful. They look to your need and give you the right service. Very helpful, knowledgeable, respectful, welcoming, and understanding. Every customer will feel valuable.Thank you, and definitely, i will come back, and i don't need to search for a place to rent a car because I already have you.I really appreciate your business.
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September 2023 by Ronnie Azurin
Amazing customer service. They explained everything to you before you get the rental. Very clean vehicles as well.
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July 2023 by Harraj Chahal
Horrible location. I pre paid for my reservation in full. The vehicle given to me was not cleaned at all. There was mud marks on the back seats and in the front. I asked them to switch out the vehicle, which they sent me to the airport location. When I got there I was told they had no cars left for the rest of the day. So why did they send me to the airport location? The cherry on top - the car was taken in by the airport location and they couldn’t locate it. I was left carless. I had to go with Alamo. I have been trying to get in contact with this branch to issue my refund but so have not been able to. Horrible branch - stay away. They don’t appear to clean their cars before giving to the renters. And you will be trying to get in contact with them for a LONG time to get your refund.
