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December 2023 by Yash Parikh
DO NOT RENT FROM THIS PLACE....FRAUD!!!I returned a pickup truck and the lady checks the truck and shows me scratches on the roof and blames me for doing it. I denied it coz I barely drove the vehicle. She kept insisting to get my insurance details to cover for the repairs and I kept denying it and left the place. While waiting for my Uber, she comes outside and tells me that this repair wont be charged to me coz its not to much. Clearly wanted to push the previous damage onto me. And being completely rude and arrogant about it.
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September 2023 by Promoth Nehruji
I have read the reviews and was prepared for the worst . What I experienced was beyond worst. In simpler terms their employees don’t wanna work . They take so much time on their phone and aren’t slightly into customer service . The women at the desk straight up is not aware of the policies , I knew she wasn’t interested in working so I came out and checked with the customer service to prove her wrong . Anyways guys don’t use this centre for anything ! There might be better ones outside . Extremely dissapointed!!!
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August 2023 by Rachel's Racine
Worst location to deal with.1. Staff was not friendly at all2. Never picks up the phone3. On more then one occasion I was told my car would be ready and it was not ready the lady said they don’t have cars so I had to Uber to another location (yes twice)4. Small office you are shoulder to shoulder with other customers.5. She yelled and me and another customer as we spoke when waiting to be served.It’s so close to my house however will not even think about dealing with them again I will do to the Millcreek location where customer service is great
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August 2023 by Abhi H
Very bad experience. Customer care is zero. The lady is so rude at the counter. They confirm and then cancel. Wouldn’t recommend this location to anyone
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July 2023 by Shariq F H
Worst Enterprise location. The lady at counter confirmed on phone that a specific car is available in 1 hour time and then when I reached and waited for 30 mins for my turn, she conveniently said cars are not available. Wasted time, effort & money reaching this location. DO NOT BOOK at this location. It is also severely understaffed.
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June 2023 by Mr. review C
Keeps saying she has no cars black girl at the front desk is very rude. What’s the point of running a rental car company when you can’t even rent out a car
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June 2023 by Stephen Jones
Friendly staff and good rates. Nice vehicles. They even found something extremely important belonging to my visiting guest, who was renting the car, in their parking lot and held on to it for us. That's going beyond the call. We be renting there again when I need to. Cheers!
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June 2023 by Abhishek Gattani
I was offered a broken car. Though the staff were decent they had no car selection and the only car offered had a broken flap falling on my knee. Apparently that was safe.Never returning again to this location or enterprise in general
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June 2023 by Rajasekar Jayapandian
Have hired Camry with full insurance and everything went good, picked up on-time, car was neat and clean.. Enjoyed the trip and hand over was quite simple.. (Overall 5 stars)
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May 2023 by Kirandeep Kaur
I booked a car online and got the confirmation booking to pick up the car on the same day. I got 5:30pm and I waited there for half an hour. Before going there I called enterprise and they said its totally find you can come before 6 and car will be available. The person helping me, Sam, said that there were no cars available. She wasted my time and was very rude to me. Even then, she could have reached out via email or call since it is on my account. Their customer service call line was not great either. I haven't received a follow up to sort anything out.Poor customer service.
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April 2023 by Dmitry K
It was a good location with satisfying customer service level
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March 2023 by JTricks
Platinum cardholder for many years, but the past year has been miserable. 90% of the time cars are not available even if they ALLOW me to book online. I'm stuck waiting for hours waiting for a car, when I need it for a business trip. Happened several times.
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January 2023 by Delphine Kay
Best place to rent a truck. When I arrived, my truck was at a different location. I just had to wait 10 minutes for it to arrive at this location. Amar was very patient with me and his customer service skills are A++ I highly recommend this car rental and ask for him.
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October 2022 by Kesler Smith
Absolute garbage service, we had a car booked a day in advance only for them to call us the morning of pick up and tell us they have no cars available. What a clown show over there ?
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August 2022 by Vyasdeb Chatterjee
We had a reservation to pickup a car @12 noon for five days.We arrived around 1:30PM to pickup the car.Samilia Quarshie(Assistant Branch Manager)said she didn’t have any phone# to reach out to us.Later when she opened the reservation portal it did had my phone number then she mention that she called us multiple times, straight up lied to us.She claimed that this was like a doctor appointment and you need to be there exactly on the time and or else you won’t be able to get any cars for rental.She didn’t provided any customer service neither she offered to help us in any other ways.I was traveling from California internationally for couple of days, I had to waste time here for renting cars and I felt very insulting.
