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February 2024 by Jackson
Honstly never coming back these shoes all suck. They start to separate and come apart with normal use… 4 weeks and these shoes are already coming apart.. godforbid you get them the slightest bit wet all their shoes deteriorate in any form of wetness not to mention 200$.. rather spend 80$ at Walmart for something that will last longer
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February 2024 by Elizabeth Kerwin-Smith
I have a pr of winter boots that I just Love. After several years of wear they were looking a bit tired and worn! Decided to do an on line search to see if they were still available. Happy to report I found them at the "Factory Store" in Mississauga Ontario. Fantastic, prompt and informative service from my email with a sizing question. I placed the order and to my surprise the new boots arrived in New Brunswick in 2 days!!!!! Wow, Exceptional service and Great boots.... I'm Happy Happy!!
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February 2024 by doug jackson
Shoe shopping is not for the faint of heart and the path to finding good shoes is littered with businesses that don't understand customer centered service. Once I found Factory Shoe, my search for the perfect combination of product and service was over. Of late I have bought my shoes (business and leisure) ONLY at Factory Shoe. One of their staffers, Steve Wise, has made the process easy, enjoyable and productive. Steve's knowledge and attention to my specific requirements has found shoes perfectly suited to my needs and ensured that Factory Shoe will remain my sole supplier (pun intended) for the foreseeable future. Thanks Factory Shoe (and Steve).
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February 2024 by Greg Morrison
Excellent experience doing business with Factory Shoe. Within 24 hours of placing online order, shoes were at my door. Tip of the hat to Canada Post as well, who must have been having a good day! Anyway, from good selection and availability of sizes to ease of website use and email updates, nothing negative to say about my transaction
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January 2024 by Anne Marie Regimbal
This store is amazing. I ordered my Birkenstocks on Sunday evening and i received my parcel on Tuesday morning. I was amazed on how fast it was delivered and how professional everything was done. Their packaging included some very good helpful instructions and they were clear and easy to understand.So please give this store a five star. So worth it. Will not be my last buy from here. Thank you so very much.
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January 2024 by Ghislaine Arbour
I ordered shoes, unfortunately they had a detect but this company dealt with it immediately in a very profesional manner. Excellent service ?
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December 2023 by Anthony Ozguler
Edna was able to help me, thank you for that. However, the manager Jedena (not sure on the spelling) was rude and dismissive. Not only did she sell a sandal that had the glue on the straps peel off in a day of wearing it at home, she has the audacity to say it's my fault the glue came off and needed to be convinced in order to accept the return (which met ALL the conditions of the return policy, so is there any reason I needed to wait 10 minutes to return a show I'm entitled to?). She then said it was a defect but it was my fault it was defective because she would ''never sell" a shoe that is defective ?.The irony is she has a sign that says "respect one another" but I guess that all goes out the window when she calls you a liar when you're trying to return an item. It's almost as if they WANT to discourage repeat customers. I was going to buy a replacement sandal but God forbid I get another defective shoe and need to deal with this customer service again.
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November 2023 by A. Maher
Great selection for the whole family for every season
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November 2023 by Chris Koelsch
I don't know how this place has so many good reviews, most of the shoes are overpriced (do a quick check online and you'll see) and their discount area has about 20 pairs of shoes. You'll easily spend 90 to 160 or more for anything here, which kind of defeats the idea that they are a "factory retailer". I was looking for running shoes and all of them started at 90 bucks, up to 140. Work boots are easily 180 bucks or more. I gave it 3 stars because for some reason they have like 3 full walls of discount shoes IF you have size 14 mens (or 15 or 16) feet.. And also they have good selection. I mean, this place advertises itself as a "discount" shoe warehouse but is in no way a discount shoe store. If you like paying full price or more, this place is for you.
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October 2023 by Marah Di Nola
Bogo clearance sale outdoors! Loads of deals, wonderful assistance by Ms. Narinder, South Service Rd, Mississisauga store. Very patient, knowledgeable with brand names boots & shoes! Thanks so much for your genuine assistance with my husband’s selections of boots & sneakers! Will definitely ? return for more deals.
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October 2023 by Grace Robertson
The store has lots of parking. Staff are friendly and helpful. There are benches where you can try on shoes and lots of mirrors too. The product selection is fantastic. This is my new go-to store for foot ware. The website presence is also good.
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October 2023 by Gail H
Factory Shoe is a great online Canadian Company! Steve provided superior customer service. I was looking for a winter dress boot for my husband. He needed a size 13 with a side zipper. My order came quickly and to my delight a postage paid return label was included. The boots are a good fit!!!
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October 2023 by Pierre L
I found this online store with Google Lens because I should have sandals. I wanted to replace the old sandals with new ones but from the same brand. On their site I typed in a brand and found brand new ones and luckily with the same size but in inches and mine was in metric. I contacted support to confirm availability and if the size was correct. Steve responded quickly every time I sent a new message, the response was quick and accurate. BTW, I purchased another type of sandals to be available for free shipping. I bought my sandals on a Thursday and by Tuesday they were at my house. Good products, great support!!
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September 2023 by Desiree Brown
I've ordered large quantities of construction work boots for the site on two separate occasions and received excellent customer service from Steve Wise. He made the transaction effortless and my delivery came in record time. Thanks again Steve it was a pleasure doing business with you.
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August 2023 by Lobna Elsobky
The best place to get your favourite pair of shoes with a reasonable offer. ALL KINDS possible of shoes and always has discounts and clearance. So many brands and different qualities depending on the brand!The staff is very friendly and you can always return unused shoes if not final sale!Men, women and kids
