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January 2026 by Albert Belen
Cortez at the Fido store made everything smooth and easy. He was patient, knowledgeable, and took the time to explain all my options without rushing me. The whole process was stress-free, and I left confident I made the right choice. Highly recommend asking for Cortez if you’re visiting this location.
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January 2026 by Peter Iraqi
Adam and Sufian were a great help!
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January 2026 by Sabontu Tussa
Quortez provides wonderful service! Will be coming back to this location
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January 2026 by Gaurav Shah
I recently visited the Fido store at Square One Mall, Mississauga to resolve an issue where my phone number. customer service executive refused to assist with linking my phone number to my Fido profile and insisted—incorrectly—that it could only be resolved by calling customer service. More importantly, she made no effort to confirm this information or seek help from a colleague, despite the issue being well within the store’s capability. After a long wait, another representative resolved the same issue in under a minute. This reflects a lack of initiative, ownership, and basic customer service from the first executive. Customers should not have to wait or escalate informally for a problem that can be resolved quickly by staff who are willing to help.
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December 2025 by Sophie Florez
Muhammad best 👌 Costumer service after waiting sooo long, he took the time to go over the plan details. So happy 😊
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December 2025 by Ryan Fan
Amro was super knowledgeable and knew what I wanted and left there in 30 minutes. Super efficient!!
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December 2025 by Monica Tu-Uyen
Amro was very helpful and patient with us. Answered all of our questions
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December 2025 by Rahul Mittal
I would like to sincerely appreciate Amro at this store. We needed to return a product, and he personally contacted Rogers to identify the issue and resolve it. He spent nearly an hour advocating on our behalf and successfully completed the return at no cost to us. Beyond that, he proactively found a deal to waive our activation fee even after a month, which we had not even requested. Customer service like this is rare. Amro truly went above and beyond, and the store is fortunate to have him.
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December 2025 by Saman K
We had an excellent experience upgrading our phones today thanks to Rehan. He was polite, patient, and very helpful. We got great deals on new Pixels as well as some accessories. This location also has a good inventory stock compared to other Fido branches. Thanks Rehan!
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December 2025 by Raman Brar
Great service from Sayed at Fido store! Got my iPhone 17 Pro quickly and hassle-free. 👍 Recommended.
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December 2025 by KhushPreet Gill
Just picked up my iPhone 17 Pro at this store and had an awesome experience! Sayed provided top-notch service - super helpful and made the whole process smooth Highly recommend stopping by if you need a new phone or help with anything.
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December 2025 by CHANDAN KUMAR
Sufian and Anushka were a great help. Thank you!
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December 2025 by Nio Yang
Excellent service by sales rep Natasha. I’ll recommend this place Fido square one Mississauga. 10 out of them to them! 👍🏻
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December 2025 by mark owiredu
Amro, the manager at Fido, was rude and dismissive. He disregarded my wife’s questions and requests, choosing to speak to me instead of addressing her directly, which was completely disrespectful. Over the phone and in person, his behavior was unprofessional and appalling. Rather than leading by example, he showed his employees that it’s acceptable to treat customers poorly. His conduct was offensive, unacceptable, and completely unfit for a manager.
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December 2025 by Agartha Adu
The manager, Amro, at Fido Square One was extremely rude and unprofessional. He was dismissive over the phone and in person, refused to help, and showed no accountability for his behavior. His own staff had to apologize for him. This was one of the worst customer service experiences I’ve ever had.
