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March 2024 by Gholamreza Khademi
I wish I could give them zero star! I had an extremely disappointing experience with Fox Rent-a-Car recently. Despite having a reservation through priceline, their counter was inexplicably closed when I arrived, with no prior notification. As a result, I was forced to rent from another company at a higher cost. This lack of communication and professionalism is completely unacceptable. I will not be using Fox Rent-a-Car in the future and would advise others to steer clear as well.
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February 2024 by Isabelle Chamberland
Worst services ever received for a car rental!Rent in florida (FLL) at the airportNo car available even if I’ved reserved fiew days before. Waiting almost 1 hour and i’m finally gone with an other car that doesn’t fit for my family.After this, FOX takes money on my credit card for others services that I never ask and nobody can answer me at the consumer service. 500$ become a 900$ for a week and many problems. Very bad!
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February 2024 by Bogdan Fedchuk
Stupid service
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February 2024 by wasiq mahmood
I had a deeply disappointing experience with Fox Rental, which I feel is important to share as a caution. The staff were rude and incompetent, failing to address concerns adequately. The shuttle service to the rental location was unsafe, with the driver tailgating and ignoring road laws, and the vehicle itself was in a deplorable, smelly condition.Financially, Fox Rental was a nightmare. Advertised prices were misleading, with numerous hidden fees and charges added to the final bill, significantly inflating the cost beyond expectations. This felt outright deceptive, exploiting customers once they were committed.I strongly advise against using Fox Rental due to their poor service, unsafe and uncomfortable shuttle experience, and deceptive pricing. Do your research and choose a more reputable company to avoid a similar ordeal.
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February 2024 by Katherine Fizell
One star is way too generous for these scammers! I don’t know how they’re even still in business, other than praying off the helplessness of desperate people. Made an online reservation for $143. Checked the fine print to make sure there were no surcharges. Called them directly to confirm and again they said there would be no issue and my insurance was valid “no added fees would be applied”. Take the train there, wait 30+ minutes in the freezing cold for the shuttle (which is literally 1km away). And when I get there they say “added insurance fee… added license fee… some other tax…” it was just unbelievable!! The real total was $290 - more than double what I booked for! They then did the same thing to the next guy in line.I refused to pay for their scam!! I’d rather pay extra for a reputable company (that is still cheaper than this) than support these scammers!!! Meanwhile, my husband got pneumonia waiting for their shuttle that “would be there any minute” for 30 minutes in -20. Absolute trash of a company!!
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February 2024 by Tom K
Garbage company! Zero customer appreciation. Booked a rental car through Pearson's website. When I showed up to pick it up they tacked on additional fee's and gave me a mileage limitation even though the reservation showed unlimited mileage. Stay FAR away from this company.
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February 2024 by Bobby D
They told me that I cannot go out of state with the car if I don’t purchase their insurance. Try to avoid this small company and their hidden policies to take more money from your pocket
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February 2024 by Mo Ha
Worst rental company ever! do not rent with them and get fooled with cheap prices because you will be charged something else like insurance for $100 more more per day! so be aware and do not let them hold your money on credit card because assume thats what you will be charged + $90 admin fees!
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January 2024 by Ry Seang
We used this rental company for our trip to Florida. I had a great experience using them. Just some things to note. They are not located inside the MCO - Orlando Airport but have shuttle services that picks you up from the Airport to their destination. The shuttle service is on the ground level of MCO and is at parking spot 10,11,12 (I think). A lot of these companies have other DBA that they go by so sometimes it's confusing to determine which Shuttle company is the correct one however I can confirm that they have a shuttle under the company name. The facility is not too far from the airport. Only downfall is that they open at 5am so if you have an early am flight like we did at 6am - you don't have enough time to drop the rental off on the day of your departure.
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January 2024 by Ari Khaihra
I am from Toronto. Made a reservation to pick up a car from the San Diego airport. They said they could not rent the car to me as my Canadian license for was not acceptable. Some random requirement for an international license is noted in the fine print. Instead they offered to get me a rental from their "affiliated" rental company which had beaten up old cars for the same price. I ended up getting some 10 year old Hyundai Elantra (vs a mid-size SUV) for the same price. The car was disgusting inside and smelled like an ash tray. DO NOT RENT FROM THIS COMPANY!Wish i could give them 0 stars..
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January 2024 by अनिकेत सिंह
Ontario Licensed robbers
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December 2023 by S
Scammers. They operate multiple businesses under the same roof. Fox, Economy they are all the same.The expedia/priceline prices are a bait and switch tactic. They have a mandatory fee of $5/day if we want to use our existing auto insurance.
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December 2023 by Ralph Fraunfelter
I rented a car from Fox Rental car in Orlando florida for vacation. We were driving down the road on a warm day and its started to sprinkle rain. We sat there and watched a crack start on the windshield and continue to grow which was no fault of our own. We reported it when returned. We later 6 weeks later receive a bill from them for $1397.13 to replace a windshield!!! Thats riduculous!! We travel alot and rent cars all over the country and have never dealt with this. The people when i called to question it were very rude and cold and absolutely did not care. We will never use Fox rental car again and wold strongly urge others to not use them
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December 2023 by Patrick A
Incorrect prices they will charge much more than advertised and the location is very inaccessible
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December 2023 by Obz1K 4ever
5 star. I picked up the car in San Antonio, drove to see family in Austin and Dallas, returned the car. No issues. No hidden charges. No surprises. I see all the bad reviews on here and was expecting something bad. 5 star.
