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October 2024 by Hamza Akhtar
Stay away from Antony at this location. Extremely rude and unprofessional.
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September 2024 by Nic Penko
Incredibly rude, basically forced us out of the store. Came in to return iPhone for trade-in, they said they won’t take it back because I switched to Bell… even though the month was paid for until the following week. They basically said it’s not their problem and that since I switched from them, they will not help with accommodating. We asked politely to speak to a manager, who said we should leave because they can’t help us. We asked politely to call customer service, to which they refused. I WAS A CUSTOMER FOR 10 YEARS!! So rude. Terrible service. Literal scam. Cannot stress how little I recommend them. You can get better service and deals elsewhere.
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September 2024 by John Horemans
Cell service much improved in the last few years. Spectacular valuesvom plans and phones.
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August 2024 by Benjamin Khalil
Antony is always helping
Every time I have to make sure he is in the branch
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August 2024 by Steve Ballantine
I had to come to this location as the other location was not helpful. ANTONY is the man. He was a pleasure to deal with and so helpful. Would recommend to come here and see him.
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July 2024 by Nina Panzine
I visited this location as I was up
to either trade in or buy out my iphone. I was unhappy with the cost and service I was receiving and got a better option at a different provider. As it was more convenient at the moment I switched providers and went in to give my phone back in. They let me know that because of the order of events I had to pay $250. There was almost no time between these 2 events so I couldn’t fathom they would refuse a iphone in mint condition. This was never discussed or explained prior and they failed to honour their obligations to the customer. Extremely disappointed in the staff and company policies that are just out to get paying customers.
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July 2024 by michael sy
All I asked was about the roaming charges. I was told it was $65.00 a month, which is considered inexpensive. This way, I don't need to buy a SIM card in every country I visit.
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July 2024 by samer adel
Bad service
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May 2024 by Andrew Beshay
Best customer service from Anthony, he is very well knowledgeable and very respectful and has patience for everyone. You don’t find this kind of customer Service often , thank you Anthony for everything
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May 2024 by Mohammed Syed
I would like to extend my thanks to Ms. Nakita for providing excellent customer service. Her friendly and caring approach made the process very easy for our cellular phone needs.
She explained in detail all the available buying options of iPhone 15+ along with the data plans with the maximum discounts available. I wasn't initially planning, but ended up buying a freedom sim only plan for my existing phone as well.
The next day i had to call in again and ask Nakita to hep as i had a small delay from Rogers in porting my wife's number to the new iPhone. Nakita followed up calling later in the day to make sure my wife's number was ported successfully.
I'll definitely recommend Freedom and Ms. Nakita the sales representative, due to her great customer service to my other family and friends.
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May 2024 by Waleed Rawil
Best customer service by Antony thanks so much for your help.
Who goes there reach for Antony has very good customer service and he speaks Arabic.
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May 2024 by Kevin C
I switched from the terribly expensive bell to freedom. Nakita made the transition very easy and quick and also provided helpful information and offers that I wouldn’t have known to ask. Thanks Nakita!
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May 2024 by Zena Baranda
I had a fantastic experience in this location. The staff were very helpful, especially Anthony; he provided me with different options to save some $$. Appreciate all the help and suggestions.
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April 2024 by Arzu Turan
Nakita is a very knowledgeable and kind person, providing a great customer service ??
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February 2024 by Gulkshay Bhalla
Nakita offered a wonderful deal at freedom. Highly recommended store.
