Heys

Hours: Heys International is a Canadian luggage company known for its durable and stylish products, such as the unique hourglass-shaped Velocity line, which owners use heavily for over a decade. The company receives consistent praise for its exceptional and rare customer service, described as professional, customer-first, and marked by genuine care. Staff members are commended for their helpfulness, keeping lines of communication open, and providing personal follow-ups, even when delivering disappointing news. A standout feature is the support for older products, with the company often providing free replacement parts like wheels, with the customer only paying for shipping. They supply clear instructions and videos for repairs and will even repair older suitcases directly. This commitment sometimes means losing a sale, but it builds tremendous loyalty, creating customers for life. The service includes arranging direct shipping to homes, making the process effortless. While the luggage is generally praised for durability and style, some long-term users note that older cases can develop issues with rolling smoothly on carpets or over bumps, and light-colored cases may become difficult to clean. However, the responsive customer service and policy of supporting products for many years strongly outweigh these concerns for most. Customers are proud to support this globally successful Canadian company, highly recommending it for both product quality and outstanding service.

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