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March 2024 by Kyle Zhen Woon
SCAM. Read ALL the reviews carefully. To repeat what many others have posted, almost all the good reviews here are from their friends and family. Beware of a few things:1. You will wait to be picked up >45 mins by one of their staff to the actual rental lot (far away).2. Expect to see a ton of hidden charges and fees, and issues come up long after returning the rental. THEY WILL try to charge extra in any shape or form they can3. The vehicles all smell awful and their office is filled with angry customers as well as disgruntled employees. There's also no way to get in contact with them if you're trying to ask questions or clarify anything, unless you physically go to their location.
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March 2024 by Alamo Auto Groups
SCAMMERS ,SCAMMERS ,BEWARE OF THIS COMPONYTHEY ARE THIEFALL THE GOOD REVIEWS ARE FROM THEIR OWN PEOPLETHE WORST EXPERIENCE OF RENTAL CAR EVER !
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March 2024 by Irina Shemena
Thank you! We are very pleased with your company! Especially the manager Oleksandr. He explained everything very professionally. Sincerely, Shemen's family.
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March 2024 by Hasina Kayhan
I was pleasantly surprised with the customer service, vehicle selection, cleanliness, and price. Airport pickup is definitely an added bonus. Will definitely rent again
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February 2024 by Aisha H
The most rubbish car rental company, rubbish service, deliberately making things difficult!
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February 2024 by Vicki Fernández Nelson
NEVER EVER RENT HERE!!!! I rented here last year and they kept the $2000 deposit!!!! Not kidding. Still they have not returned the deposit after almost a year. Sent emails, called. No answer.
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February 2024 by Rodrigo Superti
Alex was very supporting on my needs. Overall great experience with this company
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February 2024 by Kunal Kokal
This organization is a complete scam, stay away!!Going through a terrible experience. They asked for $1,000 deposit as a hold at the start and then charged it a week after returning the car, without any notice and despite the car being in normal condition. After chasing them a couple of times, I was informed by a representative (Sidonia) that it was a mistake and it has been released. Next week, to my surprise, I get an email from their claims processing team (Natalie) advising that they have started a vehicle repair and insurance claim process due to accident/damage caused, asking me to contact my insurance company to open a claim - seriously!
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February 2024 by Eduardo Zavala
Very good service and very fast
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January 2024 by Brittiny Humber
My experience was exceptional. Staff are kind and explain they took the time to explain the expectations of what was required . The vehicle was Clean and the service as I said was exceptional. Next time I am I'm toronto I will be driving with ACE rent a car. THANK YOU
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January 2024 by m mitra
Great experienceSpecial thanks kunal
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January 2024 by Karl Kim
kunal is very kind and willing to help me.I really appreciated for his service. I am going to use this palce when mever I come to toronto.Clean car and best service
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January 2024 by Crest Auto Group U
CONSUMERS BEWARE! BEWARE! BEWARE!SCAMMERS,SCAMMERS! SCAMMERS! If WE could put minus 5, We would have, Would Not Recommend this company and their StaffThey are thieves and Scammers, especially in their office in Toronto. The Staff (Famous as Scammers) are Humiliating you and stealing your money from your credit card. Very Bad ExperienceNever buy their package over the Internet; they Charge your credit card and will not honor their insurance.Read all their Reviews. All the good ones are from their friends and family; The bad ones are actual customers.IVERSTA RENTALS INC (SUPPLIED BY ACE) Has a lousy reputation with BBB. The name IVERSTA WAS NOT IN THE PACKAGE BUNDLE WE BOOKED THE RENTAL CAR, IF WE KNEW, WE SHOUD'NT DO IT!!! WE JUST READ IT AS ACE RENTAL. IVERSTA IS A SCAMMER.That's why they act as different names to cover upwe have been with Enterprise Rent a Car for 15 years, and it has never been a problemWe have a lot more to say, to prove with documents; how bad are these peopleWe want our money back It's around $2000,00 US dollar,The scratch on the bumper that happened in marriott parking without our knowledge cost $150.00 to fix ,They are Charging us total of $1500.00 US$,The stress and Attorney fees are on top of our head ,We went Through that already.There is a Better Business Bureau Office in Toronto. We submitted our documents, and they will hear from us soon.Their Office is Located at 6305 Northam Dr #5 Mississauga, ON,CANADAThis made a bad experience for us as tourist went to Canada From USAMake sure never to go there you'll be ROBBEDMax.Moe
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January 2024 by Enrico Tosoni
Nice service, great people
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December 2023 by Melissa Ray
Rental a small car for 10 days. Great car, great price. Shuttle 2 and from the airport. This is my 2nd rental this year with this company. Will use them again.
