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December 2023 by Kathy S
My husband just returned from Lowe's where he purchased a gift card. I checked the receipt and saw that he was charged tax on the gift card. Not a legitimate charge. Their website even states no tax is charged on gift cards. Check receipts carefully before you leave the store!
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December 2023 by nofal naveed
Jeremy and roopali deserve a raise. I am not kidding. They went above and beyond to help me solve my problem and find the best solution and/or product. And it was perfect. I usually have a bad interaction but I am genuinely shocked by the attention and help I got during my visit here. I highly recommend anyone who has questions or needs helps to ask either Jeremy or roopali. Give ‘em raises !
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November 2023 by Vageesh Nigam
It's been such a bad experience dealing with Lowe. First it is so difficult to get in touch with the concerned department over the phone and then the delivery is so uncertain. Still waiting for our flooring, after 15 days of placing the order.Even After speaking with the customer care ,this company just doesn't bother to respond. It is perhaps the least customer responsive company that I have ever dealt with. I would never recommend this company to anyone,they simply DONT CARE !
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November 2023 by Theodore Knuyver
This review is directed to your self check out system. My wife went in there last night to purchase some light bulbs for her workplace and used a company issued credit card to pay at the self checkout. There was no issues with staff, as she never encountered any during her visit to the store. When we woke up this morning she had received several notifications from the credit card company stating the card had been apparently compromised and for her to contact them asap. Turns out the card had been used multiple times over night for multiple purchases (Uber Eats - apparently restaurants in Pickering) . This tells me that either a staff member is implicitly stealing credit card info, or perhaps unbeknownst to the store, a card skimmer had been placed at the self checkout. Either way this is not good. Also wanted to let the store know my wife saw a squirrel in one of the displays happily eating from the merchandise. Not a good look for Lowes and particularly this location.
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November 2023 by Showall M.
I just wanted to give a shout out to tall Paul in appliances for being so patient and helping us choose our appliances! I had a difficult time choosing the right sized fridge for our space, but Paul was super patient, kind and answered all of our questions through out the process! I highly recommend anyone looking for appliances to go see Paul!
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November 2023 by Nick Panico
Though most Lowe's I have been too look nice enough this was looks nice except for the moulding section this specific store is always a mess in this area. Lots of damaged or very warped items empty bays of product and just messy ah well not everything can be great.
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October 2023 by Ashley Chambers
Uses third party delivery service that are not friendly nor accommodating. Does not follow company policy of 30min call in advance.When trying to resolve the issue dispatcher as well as delivery van hung up on me with no call back.
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September 2023 by Onessa
Hello ? my loyal Google readers. I had the worst Thursday ever just because I entered Lowes Home Improvement located on Mavis. I needed to purchase a vent as I am upgrading my Condo Bathroom. I found a nice one that is powerful and quiet for a great price as it was advertised. Got to the cash-out and it scanned in higher than I saw. Gurpreet the cashier called an associate to go check out what price was listed. The associate agreed with us to charge us the price that was listed. Gurpreet had an issue with that and started talking aggressively putting her hands up and walking away. I told her she should not be in customer service with an attitude like she had. Another associate approached Gurpreet who referred to my husband and I as those people. I told her she had no right to call me those people when her skin tone was similar to mine as I am from Jamaica ??. When the manager arrived he automatically took her side and told me people say things and not mean it. I told him that is unexpectable and that clearly respect and standards have gotten lowered over all stores hiring people who just want to do to minimum and collect a paycheck. I advised Gurpreet I would do a review on her then she tried to be nice and said my best friend is black like me. Like lol ? is she serious? When someone is called out they always come back and say I have lost of black friends. I guess racism is still out in full effect at Lowe's on Mavis. One thing I am proud of is that I did not allow Gurpreet to DRAW ME OUT AS A PROUD BLACK WOMAN. GOD YOU SAVED ME.
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September 2023 by Mahrukh Campbell
Despite our initial disappointment re an online order which could not be fulfilled completely as the inventory details online were incorrect, Anna D'Souza was helpful in assisting us to complete the order, even though we were required to drive to the Brampton location to do so.Suggestion - Lowe's should have a policy of transferring items internally when they accept on online order as part of their fulfillment commitment, if they have accepted the order and are short.
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September 2023 by ridvan aziri
I baught a range hood thinking it is stainless steel. When I saw it was wanted to exchange. System shows they have twelve in the store but they could not find it. I wanted to buy another one price was $399.When they scan it it shows $550.The appliance manager did refused to sell it for the price that it was advertised. I requested to speak to chris the store manager but he never showed up.I am a contractor I buy a lot of materials here everyday but bad servicr on Aploance departament service.
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September 2023 by Arif Mohammad
It was an amazing experience when I visited Lowe's Home Improvement on Tue Aug 22, 2023. I was looking to get help with someone to be fixed drywall opening in my basement; I met with Dan (Dany) and discussed the problem. He right away advised me to buy plywood panel, I told him, I have 2 sizes to cover the drywall openings, and if he can help me cut to the length plywood, he said it is not a problem and did for me. I took the pieces of the plywood and checked if they're okay to cover the drywall openings. I found it was perfect.Next day on Wed Aug 23, 2023 I went again with my son to see Dan (Dany) if he can find us the right drywall screws and told him that I am trying to fix the problem by myself at home. Further, told him what is the right screws supposed to go through plywood panel, drywall and the metal frame. Amazingly, he found the best screws for us.Now we discussed another problem, if he can help to find the right solution for the repair of outside gutter corner as water leaks from their, during rain and after the snow melts. He advised and showed prototype corner of the gutter, to me and my son and gave us ''Costing Portable Robber'' (Like Silicon). Properly demonstrated us how to apply to get rid of that problem. we were very happy so we bought couple of other things from the same location.Last but not the least, he is a very professional, experienced and humble guy, perhaps I met in my life.I used to live close to this location since last 18 years. normally used buy most of the stuff from other locations but now palnned to buy from Lowe's at Mavis.In fact Lowe's need professional, experienced and humble guys like Dan (dany) to improve Customer Service and ultimately in turn their business too.My advice to owner, don't miss Dan, you don't know what vital role he is playing to increase your business and the customer satisfaction.Arif Khan
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August 2023 by Christopher Webb
Wow sure is a different store than other ones. Really felt more like a Canadian Tire. Staff were great. Only slight criticism was that signage was hard to see but that is, much like Canadian Tire, because they have so many aisles. And that was how I found out the staff were so great.
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July 2023 by Hai Yen Nguyen
Had a pleasant experience buying a fridge here! Paul S. at appliances section was amazing. He was knowledgeable and patiently supportive. Highly recommend!
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May 2023 by Agnieszka D
Do not buy appliances from here. I bought a stove, fridge, microwave, and dishwasher and it was all supposed to come in a months time after placing the order. I receive a call from lowes appliances that I will receive the delivery on Saturday. Meanwhile the delivery company ends up changing the date on me last minute and it will arrive on Tuesday. The products ended up coming in but the stove had a large dent in the back so i told the company I would like a new one instead. The past 2 days I have been calling this location to find out what is going on with my order and how this process will occur. These individuals were no help at all they would tell me they will give me a call later in the day but instead completely ignore this issue. Finally I have figured out that my next delivery will be sometime next week. I would stay away from purchasing appliances from here since there is no connection between the store and the delivery company and who knows when your items will arrive.
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May 2023 by Kattie L
This was not a pleasurable customer service experience by any means. I called this morning about an item availability and to put it on hold and my call was dropped numerous times. Finally I got a hold of someone who confirmed that the item was available and I asked them to put it on hold for me so I could stop by on my way through town. When I arrived, customer service was clueless and they had not put the item on hold at all. I had to wait around for another 30 minutes while employees ran around the store trying to find it. Along with clearly no due care, I also received a a ridiculous amount of attitude from CS and zero compassion at all let alone an apology for having my call dropped so many times and having not actually put anything on hold at all for me. I hate writing reviews like this but holy hell was my time totally wasted today and everyone deserves a fair warning that this Lowes is not gonna do you any favors. Shout out to the floor staff at the store who did eventually help us out when we got there and were super nice.
