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December 2023 by Martina P
This locations staff are weird as hell. My boyfriend had just spent $200 on stuff and he wanted to go look at one other quick thing after making the purchase because he forgot to do so earlier, the staff said it’s fine if he does so. He was followed by a bunch of staff members as if he was stealing something, through every single aisle he was looking at. He felt so uncomfortable by being followed that he ended up buying some dog toy for our cat because some old woman was treating him like a criminal or something and pressuring him into picking a toy to buy. This isn’t the first time the staff made us uncomfortable while doing our shopping at this specific location, mind you, I spend about $200 here biweekly and every time we get followed like we’re stealing. I understand certain procedures because of theft but this is just unacceptable, someone just spent $200 and you’re going to assume they are stealing? I also honestly feel like he was being profiled by his skin colour and that’s absolutely unacceptable. You need to do better Petsmart!! This is why people should start buying at small local owned pet stores because these big corporations don't give a damn about how their customers are treated or how their staff are trained.
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November 2023 by Monica
I took my dog to be groomed here. First of all she is 8 pounds and they charged $98 for this grooming. Then when I went to pick her up I noticed all the hair on the ground was pink with blood. When I got my dog back she was shivering in pain and did not sleep all night. We took her to the vet and they said all the marks along her stomach, legs, back, and bum (so entire body) were razor cuts. This IS animal abuse and they would not tell me who did the grooming. The staff should be trained and if they do not know how to groom they should not be touching animals. If an animal had one cut they should be seeking support and notifying the owners to make sure it does not get infected. They did not tell us ANYTHING. My poor dog is on 8 days of antibiotics and cream to stop infection due to their negligence. I will NEVER take my dog here again. DO BETTER PETSMART.
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November 2023 by Rebecca Varghis
My dog loves staying at the PetHotel. He gets anxious when we have to go anywhere for long, but the team here is so nice and caring, that the past few times, he's loved his experience and came back happy! Highly recommend!
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November 2023 by Pat Mc
Just got a new puppy! ? I went to PetSmart and dealt with Angela whom was EXTREMELY helpful. She guided me through puppy 101 on the essential things I needed. She also LISTENED well and understood what I wanted for my pup. I wanted fresh food and natural treats and chew toys. She helped with everything and I greatly appreciate her knowledge. I chose her because she also had dogs.
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October 2023 by Sugeysi Alcocer
"My recent visit to this pet store was exceptional. The store is well-organized and stocked with a wide variety of quality pet products. The staff was knowledgeable and provided excellent advice on pet care. They clearly have a genuine love for animals. The selection of pet food, toys, and accessories is impressive, catering to a range of needs and budgets. What stood out the most was the cleanliness and overall pet-friendly environment. It's evident that they prioritize the well-being of pets. I left with everything I needed and a happy pet. This pet store is a go-to for all pet owners!"
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September 2023 by Sarah Nicholson
I’ve taken my dog here a couple times. The first time it seemed to be good. The second time they left his nails a little long, so I had to bring him back for the walk in nail trim and teeth brush. Again they left his nails long. I would understand if they didn’t feel comfortable and he was biting but they said he was well behaved. This last time he came home with two open wounds on his back. They didn’t say anything again. They lack communication between the groomer and owner.
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September 2023 by Ryan Byrne
Ive brought my dog, Rupert, in here 3-4 times now, and they always do a great job. Kim is his usual groomer, and he loves going to see her. Ill definitely keep coming back here, and definitely recommend them.
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August 2023 by Bharathi Rao
Good place to board your pet , they take good care of my dog. You can also request salon services during the stay. Has day camp as well. Prices are reasonable. Ample parking outside the store
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August 2023 by Margaret Wong
Pamper your pets here at PetSmart in the Heartland area of Mississauga,Ontario,Canada.
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July 2023 by ZeNoBia Omarali
Doggie Daycare… she spray the dog with water ? in their face to get to calm down ?Sell cats ? but no dogs or turtles (government regulations on turtles are tight)
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July 2023 by Eduardo Vieira Craveiro
Took my dog there and left for a few hours while I ran some errands and visited family. Amanda was an amazing employee that truly made you feel listened to and respected, deserves a raise. Will definitely be bringing my dog here again when needed.
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June 2023 by Ailah Walker
I took my American bully to this location because I urgently needed to get his nails trimmed, although I was aware it may not be the ideal choice. Initially, the staff seemed welcoming and helpful over the phone but as soon as I arrived in person, I could sense that the young woman in the grooming department was judging my dog. I decided against getting the service done as her attitude made me feel uncomfortable about leaving my dog with her. Pet Smart should make more effort to recruit employees who are aware of the discrimination certain breeds face based on their appearance. Dealing with such prejudice in public is already challenging, and I don't think it's fair for paying customers like myself to have to endure it.
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June 2023 by Michael Salem
It’s nice to have these guys so close. Good selection of products and the grooming folks were really good to our Ruby as she went for her first bath. Also, great value on the bathing/nail trimming package and it saves me the big mess in my bathroom. ??
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June 2023 by Calvin Pinto
Excellent selection of quality products. The staff were super friendly, knowledgeable about nutrition, and helped me find the right food for my pet. Prices are fair and the store was spotlessly clean. Loved their supplement options too. A standout pet store. Highly recommended.
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June 2023 by Holly Dolly
DO NOT TAKE YOUR DOG HERE (Heartland)I seriously would give 0 stars if there was an option. The people who work here are rude, unprofessional and lack the knowledge of Petsmart policies.I brought my 10 month puppy to this location for the first time I had no issues at any other Petsmart but for whatever reason this store makes up their own policies regarding what dogs they will groom and what dogs they won’t. Nowhere on their website does it say they don’t groom American Bully’s but this store seems to think it does and they won’t groom that breed and they give no reason as to why. This location clearly discriminates against certain dogs.I had booked my appointment in advance that if they had an issue with my dog they could have cancelled my appointment but instead they waited until I arrived to tell me they wouldn’t service my dog. The groomer was Matthew S and some girl with glasses, I also asked to speak to the manager Diana who kept mentioning that she’s new and doesn’t know all the policies which makes no sense on how she can be a manager and not know policies of their own store.When I asked the groomers why they wouldn’t do his service or why they didn’t cancel the appointment prior to me coming they said they didn’t know his breed which is incorrect because it’s in his profile when I book his appointments everywhere. They told me that if he didn’t look like that specific breed then they would do it but because he does and is an American bully they won’t help me. NOWHERE on the website does it say a specific breed isn’t welcome or can’t be groomed it only specifies “non traditional pets are not permitted”
