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November 2023 by Robin Joyce
Always wondered. The place has everything you need for your special family members and the staff are so friendly and helpful. Miss Molly and EJ love going there we get all our neighborhood dog friends gifts for bday Halloween and Christmas.... EJ is a very special popular dude and his new little sister is getting to party and spend time with all the human and animal friends.... Our yard is a leash free for all friendly pets. Thanks for everything and your prices are as good as it gets. I am so happy to see your adoption program is such a success. Keep you the amazing work you do for all of us
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November 2023 by Theresa Lo.
Brooke is any excellent groomer who did a fantastic job with our dog's bath and nail trim, etc.We are super pleased with the results and recommend Brooke for your dog's grooming needs.
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November 2023 by T. Lo
PetSmart in Mississauga, Ontario - the Lakeshore and Heartland location are grrreat!!!Brooke from Mississauga Lakeshore groomed our dog today (Nov 10, 2023) including trimming and grinding our dog's nails, softening our dog's pads as well as bathing and brushing etc. and I must say that we are delighted with the results.Our poor pooch could not be bathed for several months due to cruciate ligament surgery aka TPLO surgery.A such, she was in need of a good bathing and brushing even though I brushed her regularly.Brooke was amazing and ensured our dog did not slip or slide about and took excellent care of our dog.We drive 3+ hours to Mississauga to get our dog groomed there because the groomers in Mississauga know their stuff.We have been getting our dog groomed at PetSmart since she was 3 months of age back in 2018 then there was a lull when PetSmart shut down for a while during the height of the pandemic.But once they reopened we were back at PetSmart again.PetSmarts in Edmonton, AB and Mississauga, ON etc. have proven the value of their pet grooming services.But in my experience the Owen Sound PetSmart is seriously lacking on many fronts not least of which is the groomer's poor customer service and so, while it is so very much closer to us (45 minutes) we would much rather drive to Mississauga (3+ hours) and get quality grooming without fuss.So if you live near Mississauga, ON then I highly recommend Brooke at the Lakeshore location.I have also had our dog groomed at the Heartland location in Mississauga and was well pleased.The 137 St. location in Edmonton, AB was great too and we were sorry to see Grayden, our favourite groomer move on but he was moving into an entirely different career so we could only wish him well.PetSmart has a variety of grooming services for every budget and need.
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November 2023 by Karla Tolentino (omgmee)
I’ve been coming here for years. Even though Petsmart Oakville is closer, I prefer coming to this one. The service they give to my furry one (bath and hair cuts) are really good. And the people here are very friendly.
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September 2023 by Jasmine Wiznuk
All staff here have gone out of there way to be welcoming and friendly but we absolutely love Heather she provided so much wisdom and experience when we purchased our adorable budgie Mango. She was so knowledgeable and truly cares about the animals and there owners. Thank you Heather for all that you do!
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August 2023 by D S.
Lexi in training is the best! Big shout out to her, she makes my puppy feel so comfortable even though he’s a challenge for sure, offering different options and ways to train him. We had to leave the class because he was barking at other dogs and she came to us and offered different options of training and just connected with him. Loved that! All the staff is friendly and always ready to help, love this Petsmart!
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August 2023 by SW (SW99)
we love coming here. the staff really know animals and they care about them. thank you for the great experience every time
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July 2023 by Sean Corbett
Nice clean store, with friendly staff members. Their small animal selection was kinda of sparse as well as cats for adoption. I scored a really colorful half moon male Betta fish here.
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July 2023 by Deidre Wilson
Thank you Heather for everything. We adopted two goldfish and the customer service was outstanding. The location is always clean, staff are friendly and knowledgeable. We will be back for sure!!
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June 2023 by Jesi Whelan
Manager helped us replace a broken water bottle for our daughter’s hamster cage at no charge with zero hassle. We’ve also had great experiences in the aquarium section over the years. Staff are friendly and knowledgeable without exception!
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June 2023 by PETE TAKING OVER
I buy here a lot for my puppy cause it's extremely close to my place. I don't have any complaints, I just wish there was more Organic Kibble choices for my Dog ?
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June 2023 by Divyanshu Chauhan
Great retail staff and grooming team. My pup had the privilege of being groomed by Ron and Emma. Both did above and beyond. Keep up your good work guys. Thank-you so much.
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June 2023 by Michael Zimbaro
Had a delivery expected from this location, it was cancelled same-day with absolutely no information or update provided (just received a text saying 'sorry your order is cancelled'). It's been a few days now, with still no update whatsoever, from this location or PetSmart as a whole. I've spent 3 days constantly calling this location, with no one answering. I've even attempted to call the grooming salon or pet day care, with still no answer.Avoid this PetSmart at all costs.
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June 2023 by Eric Lanning
Staff are polite and helpful. However some areas of stock are extremely disorganized, unlabeled or just plain empty.. Even at store opening.
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May 2023 by Mary C
Awesome grooming service from a very pleasant young lady, who took the time to trim Hunters nails correctly. I was a walk in, but am a regular customer. The staff throughout the store are friendly and knowledgeable! The prices need to come down, inflation is killing us! Also, the loyalty program needs to improve. It takes far to long too accumulate points. More points equates to more customer purchases.