SEPHORA

Most Recent Comments

• January 2025 by Dave N
  Excellent Sephora location and very helpful staff! The Heartland location is newer and larger than the Square One location, and less busy, which makes for a much better shopping experience. It looks like it's located where the Ardennes store was.
• December 2024 by Yuliia Lysenko
  The official site said this store will work on 25th till 9pm, but at 8 am it was closed
• December 2024 by Harsimran Dhanoa
  Heartland location the worst! Kept calling them for 3 days straight. They never pick up calls. Phone rings for 20 minutes , no answer ever!
• December 2024 by Aasya Haleem
  Went to the Heartland location with my mother today and had an amazing experience with Rabbiya. She knew her stuff and was able to guide us to what we needed. Rabbiya's customer service skills are 10/10. I would definitely go back and seek advice from Rabbiya. Thank you
• December 2024 by Tina L.
  I'm a long time VIP member and always enjoy visiting any Sephora. Always find something amazing!
• December 2024 by ARISHA GHAZI
  Nat helped me finding my perfect concealer , I was guided and shade matched to an amazing product in my price range, Incredible costumer service from NAT💕
• December 2024 by h w
  Nat was fantastic. you can tell when someone knows what they’re doing & has a passion for it. was super helpful with my grandmother & i today, always having great ideas of what products would work best for us & that we’d love. 10/10 would come again.
• December 2024 by Maryam Ahmed
  “Make up artists” here are a joke. You get what you pay for I guess, but I wasn’t expecting a makeup application that I could’ve done in my sleep, that was uneven with no techniques used.
• December 2024 by Nadia Scobie-Dalrymple
  One of the better locations Customer service wise. On the smaller side for fragrances. Fast check out.
• December 2024 by Mahima Jain
  Store manager was so rude while taking was not listening my issue .will never go to that particular location.
• December 2024 by Sidra Faisal
  Very bad experience in store, helpers r nice, but the cashiers are very rude not helping and not giving out any samples or goodies even after spending $100 + …. Not satisfied not going there again , every thing is so messy all testers are broken or empty … how we can buy a product with out testing it, very disappointed
• December 2024 by Belinda P
  I visited Sephora today and made a purchase over $100, but I was really disappointed to find that there were no samples available. I understand it’s a sale event, but when you spend a significant amount in-store, it seems reasonable to expect some samples as part of the experience. It’s frustrating, as part of the appeal of shopping in-store is being able to try products before committing to them. I hope this is something Sephora can address going forward.
• December 2024 by Brinda Shah
  Rubbiya has given us the best adviced about the blush and she is really good in nature she is very nice ❤️
• December 2024 by Muntaha Masood
  Although I am a regular customer at sephora but I visited heartland branch for the first time.
  I faced most horrible customer service ever. The sales associate literally lashed out on me , just because I started reading the product she handed it over to me and forgot to say thank you. Although I realised at once, and apologised to her and said thank you, but she kept her atitude and said to me 'come on now' at a yelling tone again. I really wished hiring process had some criteria of good customer service.
  First of all , through this medium I wanna communicate, that saying thank you is optional and not mandatory, so no need to lash out. Secondly you did your job by helping and you get paid for it. Anyways I am definitely not visiting this branch again, because I don't wanna visit a store to get bulleyed.
• December 2024 by Rose S
  Went to Sephora yesterday around 12 so wasn’t super busy. I don’t expect much help from the staff there already but at minimum the cashiers used to be friendly. Had a African/ Jamaican cashier yesterday and she was miserable!!! So much attitude for absolutely no reason. People are begging for jobs outside and she seemed so unappreciative - fix the attitude or get some electrolytes in you for energy.