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January 2024 by Ian Gergin
They sold me contaminated 91 fuel on December 26, 2023. My car got 30% worse fuel economy from it when driving steady to Montreal on the highway after. I'm still trying to get my fuel system cleaned after pumping in this fraudulent and contaminated fuel. I've submitted a report to Shell Canada as well.Fraud.
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November 2023 by Matt
Looking at the comments, the same lady is worker everyone is complaining about. Fire her. I have sent a Consumer Complaint to the Ontario government about this gas station and it's business practices.The lady was extremely rude about parking. She chased us screaming at us that we parked in the wrong spot saying she was going to call the city after only 2 mins of being parked. She didn't even say she was a Shell worker until I saw the logo on her shirt. She was also taking pictures of the license plate and vehicle.Upper management needs to deal with her because if that's how she represents Shell, you should be embarrassed. Fix this before the government steps in and shuts this place down.
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November 2023 by Shandeep Singh
Hats off to this crazy busy site for managing it so well. I can only imagine how they manage it with long cues of customers both at the counter and at washroom. Whats amazing is that washroom is almost always clean which i wont be able to do it even at my home :)
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November 2023 by Prakash Tank
I had a frustrating experience at this gas station when I urgently needed to use the washroom. Despite my intention to make a purchase afterward, I was forced to buy something before I could access their customer washroom. It's disappointing to be coerced into buying something just to use a basic necessity in an emergency. The employee's (Khushveer and Mahek) rude response left me feeling unwelcome and frustrated. Customer service matters, and this interaction left a lot to be desired. I hope the management reconsiders their policy to provide a more customer-friendly experience."
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November 2023 by Mahek Vankawala
Very very busy location, always busy parking, line up for washroom but then also hats off to staff site is always very neat and clean , fully stocked, despite of having line up washroom is always very neat and clean . Hats off to owner as well always 3 people working here. Keep it up
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November 2023 by Sergio Galan
It's my 4th time at this gas station and the bathroom is always out of service, I told the woman who attends that it's the 4th time it's closed and she sent me very rudely back to the Tims Hortons nearby, why? Do they have the bathroom closed? Don't you want to clean it? Why is management not doing anything? There are too many negative comments. Don't you think something bad is happening? Do you want this bad experience for your customers? I will make the complaint directly to the company, it is unfortunate that the service is so bad. I will not come back.
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September 2023 by Arshdeep Sandhu
I went to shell gas station Washroom always out of service i ask from front desk guy and he told me go to Tim Hortons and go to Back side of Gas station in parking anywhere ?Now covid is gone here is law they don’t refuse to use washroom for Customers if they Refuse use washroom please return the item from them and get Refund from him right way
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September 2023 by Ahmad Ahmadi (Shahpoor)
I had a consistently unpleasant experience at this gas station. The customer service is consistently terrible, with the attendant being rude every time I visit. Today, to add to the frustration, the car wash was not working properly and behaved poorly. It's disappointing to encounter such issues regularly.
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September 2023 by SHIFERAW G. (Shife)
Two points.Firstly, The lady inside is very Rude... I am sorry to say it. Bad customer service. I was waiting 57 seconds to pay for gas until she finished texting. Of course she said sorry. A moment later after I from filled my gas, I went back and requested to use washroom. She refused and told me to go and use at Timhortons.Secondly, Here in the same place, the same thing happened to me few days ago.Mr Owner, please think about it!!!! Even if the Lady is a family or the owner, at least she need to go back to school and get lesson about customer service.
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September 2023 by manoj kumar
I went to shell gas pump. Washroom always out of service. They didn’t fix it. I frequently go there. No body care
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September 2023 by Alex
The gas station seems convenient and has a good customer service. Unfortunately, it’s not, as a gas buyer customer I should be able to use a washroom but whenever I come to buy gas from this location the washroom is always closed and it says “the washroom is out of service “. It’s very sad to see this things happening frequently. Because these people who they’re working at this gas station they don’t want clean it that’s why it always the washroom is closed. From my frequent experience I would like to advise the owner of this gas station please do something and make sure the customers getting a good service. Unless otherwise you’ll be in a big loss.
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September 2023 by Nishant Goel
I want to give -100 starts to this location.On 26 Aug 2023 at 9 am - there were 2 employees in the store. I went in to buy something and when I went to the front counter they were passing cheap comments on a guys whim they say from there window, I confronted them because I understood there native language moreover the victim was my relative and the staff did not knew about it.I told them not to behave like this and they starting calling names and abusing me.I expected them to at least feel sorry but one of the guys also came on to me as if he wanted to beat me and picked up cans of red bull to through on me.I want authorities to check and at least tell them ti behave properly. As they told me that they will behave like this and I can do what ever I want.I am sorry to say that this Shell store’s employees are mannerless and have zero knowledge of customer dealing or even feeling sorry for passing cheap comments on the specially the victim.I understood there Native language so I got to know what they are doing. When I told they I know what you are saying one of the girl said that they did not knew that I can understand what they were saying. I believe they do it to everyone who comes there and even the employers who can not understand there language.Just wanted to put this in front of the Employers, rest is up to you. It’s your business which is hampering.I just saw other reviews as well about the rude behavior of the employees here. I am sorry to say it’s the employer’s responsibility. Even after all those bad reviews you guys are not doing anything. That not right.
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September 2023 by Blue Emp
⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️the one star review isn’t in regards to the washroom or the stacking of shelvesThere seems to be a homeless solicitor who comes and has the same sob story “ my car broke and I need to get back to my son “, he than gets you to give him money and he has approached me three times ever since I’ve been going to this gas station. In one attempt(the only attempt),im almost certain after I gave him the money he wanted more ( take my car , steal things inside etc. )The one star review is not about the station or service, but I’ve only given it one star so when people press the lowest reviews ( as psychology says .. mans impulse to read bad reviews first) they will see this post and be warned of the homeless guy.Again sorry for the one star review owner, nothing against you, just giving a warning so everyone can be safe !
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August 2023 by Salman Ali
This is ridiculous. The owner of this facility and shell company should do something from the workers before things get worse, specially the Indian lady who works in the afternoon shift. Anytime you come here, they have the same out of order sign on the washroom door. This is unacceptable. As a paying customer we are allowed to use the washroom but they don't let anyone use it so they don't have to clean it. Unfortunately only gas station around here. Please make them change their habit.
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July 2023 by parminder parmar
Worst gas station whenever asked for washroom . All the time they are saying out of service. I don’t know when they bring that in service