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January 2024 by Shazi
I am not sure why, but the Pharmacists in this location don't seem to like their job or are always annoyed to help you out or answer questions (maybe they are short staffed all the time and tired??!) but its every single time I went to the pharmacy section!Canada post staff and Beauty section staff there are awesome though.
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December 2023 by Sonia Commisso
I went to buy “THICKEN UP” from the pharmacy. I usually pay $10 from another pharmacy but ran out so went here to pick one up. They charge for the same thing $22.99. ROBBERY! I checked with Shoppers on Ponytrail and they charge $8.29.This pharmacy wants to get rich overnight on the most vulnerable. Thicken up is a necessity for someone who is at risk of choking when they drink! So this is who Shoppers is taking advantage and making almost three times the profit. CRAZY and unfortunate! Watch for pricing here !
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December 2023 by Md Moshiur Rahman
I don't mind paying a little extra for convenience but for some products it's almost double the price compared to Walmart.. that's insane...not buying anything except egg and milk..
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November 2023 by Andrew N
DO NOT GO HERE TO THIS SHOPPERS DRUG MART. I booked a travel vaccination appointment, arrived early to check in. I was redirected by two pharmacy associates waiting 15minutes just to be told the person that handles vaccinations is gone for the day. Then why would I have an appointment for 5:20pm Nov 1. I even had a text confirmation and had filled out all the forms necessary for the appointment. It’s not a free appointment it’s a paid appointment and yet no one was able to assist me. I was told to call back at 10am the next day to see when the pharmacist would be available. That’s unacceptable, the online portal is supposed to make this convenient and gives me the ability to book at a time that I’m available. If the pharmacist is unavailable then when was Shoppers Drug Mart store #774 going to call me to let me know and reschedule. I’m deeply disappointed, I would not go here or fill any prescriptions here. You’ll fill it and never get a call that it’s ready. They are so disorganized you’ll probably get the wrong medications. I’m now having to spend more time calling Shoppers Drug Mart Headoffice to file a formal complaint.
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November 2023 by Lauren Farrugia
Literally every time I call this shoppers to speak to a pharmacist they never pick up. The phone either rings with no answer or I get put on hold for an hour. Why even offer the option to speak to a pharmacist on the phone or have a phone number if your not going to pick up? Save your time and go somewhere else.
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November 2023 by Lecia Gonsalves
Went to this location to purchase an item using a coupon and the Assistant store manager Tristan does not possess an ounce of customer service skills. He should not be in the role as he was very rude.
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November 2023 by J
This location is horrible. Employees are rude. First time visiting shoppers in 3 years. Don't miss it. It's overpriced anyways.
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September 2023 by Dragana G
Tanya did our passport photos (mine and my daughter's) and did such an incredible job. I have a 3 month old so it wasn't easy but she managed to do it so quickly and so well. She got her attention and the picture turned out perfect. I was shocked at how fast it was done! Definitely go to Tanya to get your passport photos, especially for your little ones!! Thank you again!
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September 2023 by Barkha Dhand
Came to this location to get PS5. The lady at the front was pretty welcoming. Asked her if she can bring out the play station, she said that she has to check with the merchandise manager. Then this guy named TRISTAN came in and said he didn’t put the item in the system so it’s not available today but it is in the store. Super rude and doesn’t know how to talk. Zero customer service. But I appreciate the lady for being so nice.
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July 2023 by Portugal Colombia
Was treated unfairly by Vinny from Fragrances. She was discriminative and pompous. Will no longer make my regular $50 monthly purchase at this location, will give my business to The Bay who treat Customers righteously.
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July 2023 by Lily S
The worst shoppers I have every been to in my life. I had so many incidents at this location. From pharmacists telling me that they won’t help me find the correct medication for my child to them carrying faulty products. I believe everyone that has a complaint should file with head office as well. The staff is rude and unprofessional. From the managers to the cashiers. Managers don’t deal with any issues other than blaming customers. Horrible customer service !
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June 2023 by Yash Vagal
Had gone for my 1 and half months Passport size photo. The rep named Nick didnot know who to capture a baby photo and asked me to hold the baby upright ahead of light. After multiple attempts he called his supervisor from inside and she said its okay if you keep the baby in car seat. They just need white background. They asked me if i have anything white to keep in the background. I am surprised that they dont have anything and wonder how do they click baby passport photos. Fortnately i had a white blanket which we used for the background.After multiple attempts we finally got the photo. The photo was printed and stamped and the rep name Nick said i have given to the cashier kindly collect it from there and pay.The photos were not there when i went to the cashier. They had lost it. Despite of search every conner at the cashiers desk they could not find it. They now suspect they might have given it to some other customer before us in the que. which raises questions about privacy.When searching for the photos we also saw all the rejected photos of other people and babies just lying in the dustbins near cashier and self check out bins. This raises questions on privacy again. I am surprised they dont have shredders for photographs. The photographs which were taken earlier were deleted from the system so instantaneously but printed photos were just lying unattended.As they could not find my babies photos asked me to again unswaddle my sleeping baby and click new photos. Now the same girl who took photos earlier tell me that its okay if the baby is sleeping we can take photos of baby for passport with eyes closed. This is surprising for me and not sure if that is true.I have Receipt and the photos of my baby which were thrown in the open bin near self checkout for reference and verification.I finally got out of the mart at 9.27 PM. Their customer care number operates from 8 to 8 and dont know how to escalate this issue.
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June 2023 by Lele G
The worst shoppers I have every been to in my life. I had so many incidents at this location. From pharmacists telling me that they won’t help me find the correct medication for my child to them carrying faulty products. I believe everyone that has a complaint should file with head office as well. The staff is rude and unprofessional. From the managers to the cashiers. Managers don’t deal with any issues other than blaming customers. Horrible customer service !
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June 2023 by Kaayz905
Terrible Experience. They will keep you on hold and never answer. Avoid this location at all costs. The pharmacy is horrible.
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April 2023 by Renee Gabrielle
I had a really unpleasant experience at this store, I went to buy a couple items and had loss prevention following me around the store. When I reached the next aisle one of them approached me and said “you’re back again, buddy?” even though I rarely even visit that location. The situation entirely made me feel really uncomfortable and I definitely won’t be visiting this location ever again.