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December 2023 by DEEPIKA P
Very bad customer service. The cashier a thin old lady is very rude.I got this skincare item. The price was labeled wrong . The cashier said it’s $35 not $15.99. Before I could say anything, she grabbed the item and put it aside. Cancelled my transection without asking me. No professionalism at all.
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November 2023 by Pp BB
The cashier at the cosmetic dept is extremely rude. She does not even deserve 1 star. I ask for her help to look for a product, she just pointed at the shelf, I approached her 2x.She goes "we do not carry this product" seriously after wasting my time. She even have no manners dealing with senior who has communication problem. My mum who is 80 asked (with not so fluent english) Why didn't she offer her thegift bag 2 weeks ago as she spend $160 on cosmetic. Her sister was at another shoppers and they offered her the free gift bag. That rude lady reply "i don't know what you are talking about". She could have ask my mum prove of purchase or appologise for not offering at tht time. Instead she rudely walked away saying I dont know what you are talking about. You do not deserve to be a sales person. I was there to speak good english on my mum's behalf you stupid and racist lady. Have manners to deal with customers. This is not my 1st time facing your rudeness.
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November 2023 by Ronald Benitez
Same story as with most Shoppers Drug Mart's...("I guess"?) overly suspicious of " Minorities " such as myself ;who have lived in Ontario all their lives, ironically regulars at these stores and who have absolutely no intention of stealingand spend upwards of $60 everytime.. yet are watched over like we're ex convicts..ridiculous.
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September 2023 by Michelle Ang
Claudia in cosmetics is always a pleasure! I have been coming to see her for years. She is extremely knowledgeable and has never recommended a product that I didn’t like or that reacted to my sensitive skin. She and the rest of the cosmetics staff always greet me with a smile and are super helpful!
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September 2023 by Noureen Jiwani
I wish the pharmacist M. George will read this review and try to reflect over her customer service. Took my number that I will receive message as my meds will be ready. I haven’t got any message for 30 mins and when I decided to reach at the seat she told me oh it must be delayed online. She charged me from my full paid 100% covered insurance plan and had no answer for it ‘check with insurance’. Asked her if kids vaccine available short answer with no eye contact ‘you have to pay’ when it’s OHIP covered vaccines and my son had it first dose from public immunization clinic free of cost why I should pay. No answer and was busy with computer. Asked about shingles for mum ‘you have to pay’. She didn’t inform that out of 3 sprays pharmacy has one available and when I said I have to go through this all again then she told me she can order and I can pick after 2 days. She pretend to look so busy and fast to easily get rid of customers and there questions!!! Poorest service. This mart mostly have many excellent pharmacist but this one I never came across
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June 2023 by Gopal Nayak
Very bad experience with photo center. When I called and asked price for digital photos for a family of 4, I was told 68$. I clearly explained what I need and associate checked and communicated the price. When I reach there and ask to take pictures, I am quoted 124$ as price for 4 digital pictures by same associate I spoke to 10 mins back. I ask the reason, he gives 2 versions 1) some backend system change 2) his understanding was different. I ask for the manager, she comes and says no, we will charge you 124$ plus tax, she has a mortgage to pay and associate is new. I say that is not right, you cannot quote a price over phone and almost double it when i reach there and give justification that I have a mortgage to pay. Service sucks! Stay away!
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June 2023 by Jane Mai
Customer service is terrible, manager and cashier both. Very disappointed as I love shoppers, will never coming back here.
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May 2023 by Vennela Battu
Worst customer serviceI asked the staff to suggest the face cream , they asked me to wait for a while and i i have waited for 30mins but no one come back to me.
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April 2023 by Satyam Patel
Do not go for getting photos here. They won't treat customers coming for photos as a customer. They'll keep you waiting, and keep taking other customers for billing. Once, they do click photos, you'd be asked to wait. So, even after you give them enough time, take a stroll in store and come back after 15 mins, they would not have started with processing. And continue taking other customers until you turn up in queue. So now, they'll start processing, and someone will ask you to wait again, while taking cash customers. Extremely poor customer service. Won't ever go back here.
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April 2023 by Harjinder Wahla
Very unprofessional staff… the lady in cosmetics and fragrance department is having very rude behaviour, we were the first customer to enter in but she was very unprofessional, need to Learn at least how to deal with customers.
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March 2023 by Su Sharma
Very disappointing experience. Visited pharmacy on Saturday evening 7pm. Only one pharmacist was present. Waited 25 minutes before he could attend. He kept attending pick ups even though there were some people who came after me. No attention was paid towards new orders.Phone kept ringing and no calls were attended while I was there. Seems like no respect for consumers. Feel sorry for people calling this pharmacy. I myself called before visiting the pharmacy and stayed on hold before hanging up. Terrible service.They charge very high dispensing fee, we atleast expect a decent service.I feel they are very much overrated. Their service has gone down. There are better pharmacies available.
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March 2023 by M G
Phone service is very bad. Tried calling this location 2 times in a week and both times there was no response. Kept holding for over than 15 minutes and finally had to put the phone down. Other pharmacies are much better. Only reason to come to this pharmacy was they had all my details including my insurance in their system. I have decided to move to different pharmacy where I can get better service.
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March 2023 by Richa Roy
No post office here! However staff is great and welcoming :) pharmacists are amazing and working hard always!
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January 2023 by Rajninder Suman
Very good customer service . One of the associate emily at beauty secession helped me allot finding my stuff and was very polite and sweet. 5 stats for her
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December 2022 by Mukhtiar Ali
Very nice place and the staff are also good. Self-checkout is available which I found great. Many kinds of stuff are available there. The place is neat and clean. They also give the prescription. Medicines are available for many problems. They also offer points card to collect and use points.
