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December 2023 by Nicole Campo
Staff is extremely helpful, especially a lovely women by the name of Lourdes- she help me set up my optimum app, so I was able to receive 20 times the points. Pharmacy staff is also great & was really helpful.
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November 2023 by Ali Syed
Where do I even begin? Let's start with Cena, mr hustle loyalty and respect. He's definitely showing potential to be a top prospect in the shoppers family, I guess his time is now! Fariha knows the store inside out and will help out will all customer service needs. Omar. Makayla is the go to for cosmetics, you can depend on her for help with perfumes and other cosmetics. This is definitely a shoppers drug mart, possibly even one of the shoppers drug marts out there.
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November 2023 by Jessica B
I’ve frequently visited this pharmacy for many years simply because it’s close to home. After my last interaction with the staff in the pharmacy I’ve decided to take my business elsewhere. The ladies in the pharmacy are cold and unprofessional. The final straw for me was when it took them 5 days to fill my prescription. I was told they would order my medication and it would take 1-2 business days. After the 3rd day of not hearing back I stopped by the pharmacy only to be told my medication was not ordered but yet still my insurance was charged. Over the years I’ve noticed that they are kind and friendly to only certain customers but they are cold and abrasive to others. I’ve had this conversation with multiple customers I know that frequent this location and they share the same sentiments. If the owner and staff would prefer to not serve certain people please just put a sign on the door and make it easier for all parties involved.I get way better service from the pharmacy located in metro and I’ll earn my PC points elsewhere.
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September 2023 by Aakash Upadhyay
My experience at this location was really awesome. The girl named Raj really helped me find a product. She was busy doing some stuff but still she dropped her work and went with me to find the product and even suggested me some nice stuff to try. Very helpful and nice staff.
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July 2023 by Sharook Khan
Manger name Zaid provided excellent customer service. Very helpful and very patient.
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June 2023 by Elena
Makayla’s awesome, she helped me find everything I was looking for and was so friendly and sweet. I’m definitely coming back to this Shoppers because of her!
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June 2023 by Hoda Bekheit
The pharmacist was very helpful and answered all my questions. She was very patient with me and very welcoming. Thanks
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March 2023 by Sam Burrell
I visited this pharmacy just to get some medical advice and when I told the pharmacist my symptoms she didn’t care to follow up with any other questions or maybe she just didn’t want to provide further assistance. They clearly don’t teach them to be empathetic and sensitive towards customers. The only reason I went there is because pharmacist can now provide prescriptions but definitely didn’t get the impression she wanted to really help . Also , her colleague was talking to her while I was clearly still there asking questions ,I just honestly walked off. It seems everyone that visits your pharmacy has an issue so please improve…
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March 2023 by amber nolan
I have used this pharmacy for over 20 years and zi was quite happy with my experience UNTILL about year or two ago everything went downhill they charge me for RX that I have an insurance plan for. If my son goes to pick up my prescriptionS they only is given him one not all of them. When my daughter in law needed meds for my granddaughter they did not have it at their pharmacy so they told her to call around to other shoppers to fine out who has that med and then they would fax the RX
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February 2023 by James R
I have never had a positive experience at this pharmacy. I have only gone here a handful of times because my wife uses this pharmacy for herself and my kids. I use the metro pharmacy in the same plaza which has far better service and the pharmacist knows me!! Needless to say I requested all my family’s prescriptions to be transferred to metro. The last two recent visits The wait times are atrocious. Minimum 30min each time. I called ahead on two different occasions to have the prescriptions picked up and they tell me to come in 30min. I get there in 30min and I still had to wait 30min!!! They just do not seem organized or cannot handle the volume. Do yourself a favour and just go to metro next door!
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January 2023 by Trevor Mayoh
I have never had a smooth or positive experience at the pharmacy. They lose my refills and I need to contact my doctor to fax them backups because things go missing in their system. They cannot get their system to recognize my benefits program (while I have not had a problem with Rexall or others). They also arbitrarily change pricing on medication - all of a sudden charging more than the original label they printed off when they filled the prescription. When I asked why they covered up original lower price sticker with a new higher price one while I was paying, they were dismissive.I always leave this pharmacy feeling worse than when I enter. I will now be driving further to seek out a different pharmacy than continue with this Shoppers.
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December 2022 by Zulikha Barakzai
Their cosmetic staff is the best! Laura made my day today she is so extremely nice by helping me and even asking me if the items are for gifts, and I said yes so then she wrapped it perfectly and put it in nice gift bags. Thank you so much for your kindness!
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December 2022 by Ben K
Very disorganized - watched them ransack the shelves, cupboards and drawers looking for this other dudes prescription. Inaccurate ETAs on when meds will be ready; and just unpleasant front counter staff.
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December 2022 by T Mercer
If the goal is shots in arms, it seems antithetical to be turning away walk-in's for both the COVID booster and flu shot when there is no line up of people. Just a thought.
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November 2022 by Ed dy
Went in with my mother for her booster dose. Two weeks later, and after being given multiple excuses, and still no proof of vaccination online! The male pharmacist tells me he's going to call me back, and resolve the issue. Guess what, he never does! If your pharmacy is that busy, then don't provide multiple services you can't handle!