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January 2024 by ann nicol
This shoppers drug mart is atrocious.The staff do not want to help their customers.The only pleasant associate is at the beauty counter.The check out staff are never there.Please improve your service, at the pharmacy, checkout and make sure a manager is available at all times.
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January 2024 by Ruth Greer
I went to Shoppers on seniors day, and they made me pay full price because I didn’t have my optimum card with me.People will forget the card or change purses. PharmaPlus will look up your email if you don’t have your card, but not Shoppers. I think it’s just a way for Shoppers to not have to honour their seniors day to save them some money. PharmaPlus has a better policy for seniors.
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December 2023 by Dana V
Worst experience I’ve ever had at a shoppers! I went to self check out but 2/3 of the machines needed assistance so I couldn’t use. There seemed to be only one employee in the store so no help there. I then went to line up in the only open cash only to be waiting for another 10 minutes. I went to check out at the beauty counter as a last resort but no employee was there either. I decided not to buy my items and just walked out. Ridiculous! Never going to this location again.
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November 2023 by Karen Gomez
Their pharmacy is so poorly prepared. Their booking system said they were ready for 9am apt and the pharmacist didn’t get there till 10. I had a later appointment and had to wait 30+ minutes. Go to rexall for walkin appointment. I ended up leaving.
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November 2023 by Kamaljot Sandhu
The lady in perfume / beauty section is so rude . She will refuse to give you sample saying they don’t get it , while I am pretty sure that we get it from every shoppers . I purchased for 300 and did not get any sample
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September 2023 by Brittany A.
Decent sized outpost of Shoppers, typically clean and well stocked.If you're not familiar, you can find grocery items, pharmacy, beauty/self-care products. household items and over the counter medicine here.This location doesn't have a Post Office FYI.
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September 2023 by Linda Yong
If I could give you no star I wouldI finish work and remember I need to fill a prescription for my son I use the phone system to press 3 No one ever answers the phone it rings a automated voice comes on tell me to wait a moment. It rings again tells me to wait a moment this goes on for 25 minutes or more . WROST COSTMER SERVCE. l Wounder if their hone is broken Turn on the phone to high so you can hear theRinnger
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September 2023 by Magic the Gathering Enthusias
Seriously did not come in for the manager to ask me which specific scratch off I wanted after politely asking her to pick them, back and forth with redirect on how it’s policy!? I really don’t have time for this and for you to feel like I’m mad at you, after I said it was your policy I was upset at and feeling like I’m raising my voice. My apologies for making you feel like a victim and I’ll make sure to never spend another penny in there again…
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August 2023 by Rita Corriero
I bought a $100 Golf Town Gift Card for my husband for our Anniversary! He tried to use the gift card at Golf Town and it was declined because there wasn’t money on it! He said ok I’ve got the bill, I’ll go back to where it was bought! He was unable to get the money back nor would they look after how to get the money back! He had to call customer service and send them an email with all the details plus a picture of the receipt and card! They have not even talked about a refund! Don’t buy gift cards at Shoppers because if there’s a problem they won’t help you or give you your money back!
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July 2023 by LunarRainbow
I am very disappointed at this location. I do shop here ever so often. I went inside to purchase pine sol, garbage bags and cologne. After leaving the store my pine sol falls to the ground and splashes all over me. I went back inside to ask to use their washroom. I was first told by the makeup department to speak to another employee. I try to find an employee on the floor, no luck so I ask the pharmacists. I tell him what happened and that I need to clean myself can I please use a washroom. He says no. I insist and say to let me use the employee washroom I have pine sol on my skin ! tells me to go to the next location near by.......frustrated I asked another employee. This employee said yes and took me to their employee washroom. Thank you to that employee! I did not catch your name. As a pharmacist should be a aware that a disinfectant on the skin can cause irritation among other things ! Imagine it was bleach or something even more severe would i have been refused access to a washroom? What if it was an employee... on top of that I was a paying customer. !!!!!!! This happened today July 21st around 10am!!!! Although it is an employee washroom it is disgusting behavior from your pharmacist to not allow a paying customer to use your washroom for a situation like this !!!
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May 2023 by Sonia R.
Worst customer service at the pharmacy counter. I asked for my daily med and girls assisting the pharmacist, thought it was funny send antifungal cream instead of my pills. Every time I go to the pharmacy they give such a bad service to all customers.Just a reminder to shopper drug mart good service is what keep customer coming back!I writing this review because this is not the first time, these type of "errors" happen. Is either these ladies take a person health as a joke or they just not paying attention. Also charging my insurance for a medicine I didn't requested is call fraud.
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May 2023 by Annika
My friend told me she had a horrific experience here recently. She said she was browsing the cosmetic aisle when she was falsely accused of stealing, and the employees would not stop following/staring at her. When she told them to stop, they justified their actions under the guise of her being a “troublemaker,” without any proof. My friend is neurodivergent, and the way the employees treated her is incredibly disgusting and ableist.
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April 2023 by Mr.Polish Toronto
Pharmacy NEVER picks up the phone . I had a prescription sent to another shoppers while in person due to them not having the medication needed. When I arrived at the other location they never received the prescription, 40 minutes calling non stop and still no one picked up. I end up having to drive back to this location just to see the pharmacist sitting while the phone rang claiming they were busy…
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April 2023 by E N
Beata is the rudest employee. I suspect she gave me the wrong name but she has an eastern European accent and blone hair. Bad attitude and militant towards customers.Barked at me for no reason. This is the kind of person that should never work with customers. Will find a different pharmacy going forward.
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February 2023 by Kira Scheiche
As a company, shoppers has really gone downhill. It's absolutely ridiculous that stores are prioritizing their sales numbers to the point of refusing to accept returns of defective products from other shoppers locations with the full item and receipt.
